Engineer Network

Michael Redfield

***************@*****.***

**** ********* **.

Concord, CA 94521

925-***-**** HM

314-***-**** Cell

Professional Summary

I have excellent customer services skills and a strong willingness to learn new technologies with A+, Network +, Security +, HP PCE, Dell DDM, MCP, MCSE, MCSA (MCP, MCSE, MCSA all in Windows 2000)

I am currently pursuing my CISSP, CCNA (which just recently lapsed), CEH certifications.

I am extremely attentive to detail and accept responsibility/ownership for assigned tasks and projects.

I have strong communication/interaction skills as well as a positive attitude and willingness to learn as well as to mentor others. I have always been noted as one who possesses strong analytical skills, an ability to define problems and present solutions with supporting data to management. I have and ability to work well with others, and ability to understand requirements from all functional areas.

I am quick learner and remain knowledgeable of new products and processes. I am also highly motivated and self-starter with the ability to work with minimal direction, able to effectively interact with team members, as well as, clients and customers.

I have several years of experience both in large enterprise environments as well as in smaller network atmospheres. I can perform software and hardware installations and upgrades; troubleshoot diverse hardware and software environments.

Technical Expertise

Hardware: PC (IBM, Dell, Compaq, Build to spec) PC Server, Laptop, Cisco routers/switches, VPN Servers, RAS Servers, RIM Server/Blackberry handheld devices/IOS/Android, IBM 3494 data tape storage, Dell TL4000 data tape storage.

Operating Systems: Windows 2000-2010 Sever, Windows XP, NT 4.0 Sever/Workstation, Windows 3.1-8.

Applications: MS Office (95 - 2013), Proxy Server, Seagate Backup Exec, Symantec Backup Exec 2010-2012, Adobe Acrobat 4.0-9, Agilent sniffer suite, Wire Shark, Cisco Works, Drive Image 5.0, Partition Magic 7.0, MS Internet Explorer (3.0 - 10.0), MS Exchange Server 5.5/2012, Symantec/Norton Ghost.

Networking: Cisco routing and switching, Juniper Routing, Cisco ASS 5505, & 5515 series firewalls configuration & installation, DNS, and DHCP configuration.

Certifications: A+, Network +, Security +, Dell DDM, MCP (Windows 2000), MCSA (Windows 2000), MCSE (Windows 2000), Project Certified Engineer (PCE from HP)

Experience

WideOrbit (through Kovarus) 10/2015-12/2015

Senior Network Engineer

Evaluate alternative technologies and architectures in relation to infrastructure needs. Interface with management and vendors to develop and implement new solutions to meet business requirements.

Design and manage the rollout of critical network infrastructures to support products and services, on both a strategic (long term) and tactical (immediate term) level.

Perform analytical, technical, cost analysis and CAPEX development work in the planning, design, installation and on-going administration and management of core data networks.

Ensure that network infrastructure is fully documented and performing as required for internal and customer SLA guarantees and expectations by means of specific metrics and measurements.

Responsible for making changes to the corporate and cloud firewalls to align with the transition from an all Cisco network to a Cisco/Juniper network.

Senior Network engineer for all global corporate nodes.

Create new and streamline existing network standards in preparation for cutover to the new network.

Advise and conduct short and long-term planning to meet network requirements.

Provide support for network connectivity or related network issues for the user and client community.

Troubleshoot, diagnose and resolve network problems. Research, analyze and recommend the implementation of software or hardware changes to rectify network deficiencies and to enhance network performance.

Provide technical services and support for the following areas Network level: WAN and LAN connectivity, routers, firewalls, and security

Internal systems, cloud, VPN, and network infrastructure.

Rainin Instrument LLC (through Eprosoftlogic) 12/2014-8/2015

Senior Network Administrator

Install, support, and maintain network hardware and software, LANs, WAN's, internet and intranet systems, video camera surveillance system.

Design, configure, test, and implement Cisco switches, routers, and wireless access points for SAP roll-out for new warehouse configuration.

Avaya S8400 phone system/Voicemail configuration and maintenance.

Lead the Helpdesk team to maintain, monitor and completely manage the company network infrastructure

Active Directory management. Set permissions for user’s access; assign different levels of access to different levels of authority based on job duties of the resource.

Monitoring and maintaining of all the Hardware and software in the organization.

Complete troubleshooting of both software and Hardware problems.

Provide suggestions on Hardware that needs to be upgraded, analyze the hardware requirements with actual usage requirements.

Create new Hardware requirements and ability to design a new Plan for networking in the organization.

Train and provide troubleshooting procedures to helpdesk personnel for first-line network issues.

Analyze and isolate issues.

Run, terminate, test, and configure data and telephony cabling.

Monitor networks to ensure security and availability.

Assist in physical and network security operations.

Evaluate and modify system's performance.

Determine network, system, and user requirements.

Maintain integrity of the network, server deployment, and security.

Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.

Design and deploy networks.

Perform network address assignment.

Assign routing protocols and routing table configuration.

Assign configuration of authentication and authorization of directory services.

Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.

Maintain network servers such as file servers, virtual machines, & VPN gateways.

Administer servers, desktop computers, printers, routers, switches, firewalls, phones, smartphones, software deployment, security updates and patches.

General Helpdesk duties.

Berkshire Hathaway Homestate Companies (Through Modis) 2/2014-11/2014

Network Administrator

Perform server administration activities to include, but not limited to, account management (creation/adjustments/deletions), monitoring and auditing system logs, back-ups and recovery, security, managing operating systems, and storage management.

Hands on management of tech projects from inception through architecture, execution, QA and post launch.

Manage and update user access permissions, data schemas, roll-backs, resets and integration with applications.

Server Hardware maintenance

Capacity planning/Architecture for network and server resources to include Visio drawings, and HVAC requirements

Backup configuration and troubleshooting utilizing Symantec Backup Exec

Storage architecture

Cisco router and switch configuration

Research, recommend, write test and integration plans, and purchase new technology

Utilize network tools such as, Solarwinds, Secure CRT, Wireshark

Disaster recovery architecture to off -site vendor

BAE (British Aerospace Engineering) 3/2013 – 10/2013

Information Systems Administrator II (Active security clearance)

Department of Defense

DISA (Defense Information Systems Agency) – CONUS

Troubleshooting, repair of networking equipment both local/regional and throughout CONUS.

Perform on-site installation of equipment for DISA and break-fix actions, replacing cards, router repair, ATM, Promina, Optical Transport Network & MSPP troubleshooting/repair and replacement, Installation, termination, and interconnection of a wide variety of cables, overall testing.

Maintain and administer computer networks IT hardware/equipment and related computing environment including computer hardware, software, and related documentation

Plan, coordinate, and implement network security measures to protect data, software and hardware

Network path (WAN/LAN) troubleshooting/repair.

Premier Technical Services 1/2011 – 2/2013

Network Design Engineer II (Active security clearance)

Department of Defense

DISA (Defense Information Systems Agency) – CONUS

Network Troubleshooting, Monitoring and configuration of Secure Internet Protocol Router Network (SIPRNet) & Unclassified-But-Sensitive Internet Protocol Router Network (NIPRNet), Missions, ISIS adjacency and BGP, SME-PED, Predator & RPA circuits.

Network Troubleshooting, Monitoring and configuration of Web Content Filtering, IAP (Internet Authorization Protocol routers) Increase security of Unclassified-But-Sensitive Internet Protocol Router Network (NIPRNet), both from internal and external users. Better control over traffic that traverses IAPs in/out.

To create a global security buffer capability between the Unclassified DOD Network and the Internet.

Providing a framework for monitoring and controlling access to internet web traffic.

Protection of internal servers and networks from intrusion to include mail, web, DNS etc.

Real-time monitoring of NSA/CSS threat operations center (NTOC) IAP sensors.

Configuration and troubleshooting of routers throughout enterprise/theater and beyond within a mixed Cisco & Juniper environment

Liaison between Node Sites, Customers, LEC's, & Commercial vendors.

Utilize various network tools such as Netcracker (similar to HP OpenView), NetCool

Configuration of static routes, BGP, router interfaces, white lists, threat management & intrusion monitoring.

Monitored and managed DISA networks supporting over 1 million customers worldwide.

Remotely managed and configured Cisco (2611, 2811, 7509, 7513, 7609, 7613), Juniper (M7, M40, M120, T320, T640).

Operated and troubleshot various crypto equipment.

Troubleshooting utilizing tools such as Cisco call manager, NetCool, NCCM, WWOLSR, Palo Alto, Splunk, BMC Remedy, etc.

Peak Systems 2/2010 - 8/2010

Project Coordinator

(Via Dell at Blue Cross/Blue Shield/WellPoint/Health Link/Anthem)

Oversee day-to-day operations for deployment/refresh project.

Manage deployment technician staff and assist with day to day steady state technical operations.

Reverse engineer & troubleshoot various issues with proprietary deployment tools, and out of spec software package deployments.

Inventory control of existing assets, as well as allocation of new hardware for refresh.

Lead software-packaging team to ensure that software library packages were up to date and deploy-able.

Software sponsor for several mission critical packages.

Clean Hands Company 8/2009 - 2/2014

Field Installation Manager

Hardware and Process device engineering, marketing, customer service, & installation.

Build and configure proprietary monitoring devices to the component level for deployment.

Create technical documentation for the building and installation of proprietary monitoring devices.

Inventory control management.

Consult, engineer, & assist with new device designs & implementation from inception/design phase through to field deployment and beyond.

ConsultUSA 8/2008 - 1/2009

Network Engineer

(AT&T)

Network troubleshooting and administration

Configuration and administration of Cisco 7900 and 6500 blade series router/switch/firewalls.

Daily hands-on administration and maintenance of network security equipment, including firewalls, IDS, and Router ACL's.

Create/change firewall, router, and switch rules.

Configure access though WAN to various LAN segments for the Special Events group of AT&T.

Level 10 4/2005 - 2/2014

Senior Field Services Technician

Install, configure, troubleshoot, rack & stack network hardware refresh projects in multiple retail environments.

Data and Telephony caballing to company standards within local code guidelines to include CAT5, 5e, 6, and optical fiber.

Install and configure wireless networking hardware/software as well as various Wireless networking protocols to 802.11a/b/g standards.

Troubleshoot hardware, software, network issues for various retail clients.

Install and configure Cisco 800, 1700, and 1800 series routers and switches.

Oversee multiple new store openings to include architecture, implementation, cabling, POS, design center pc's, back office servers & pc's, etc.

Support of various Windows NT/2000/2003, UNIX, LINUX, and Sun servers within LAN/WANs.

Replace and configure Jet Direct cards for various printers within LAN/WAN environments.

Global Audio 3/1993 - 2/2014

Owner/Installer/Computer consultant

Install, configure, troubleshoot, rack & stack, caballing, & network architecture for small businesses up to and including larger enterprise applications, for PetSmart, Famous Footwear, Panera Bread, Office Depot, Pottery Barn, Pottery Barn Kids, The Children's Place, Pattonville School District, Atlantis Resort (Bahamas), US Government/Department of Defense, St. Louis Community College, Dollar General, among others.

Build and configure new, refurbished and used PC's, Servers, laptops, and workstations (IBM, Dell, Compaq, HP, Acer, E-Machines and Gateway) Configuring (laptops/desktops) Pc's, servers, and enterprise class servers for business and personal use.

Installation of audio/video equipment in both homes as well as in corporate environments for home theater, home automation, conference room/presentation, etc.

Hands-on lead technician on several projects supervising multiple employees.

Install new VOIP/wireless system. Decommission old router, switches, phones, Install new router, switch, phones, cable runs, cut over existing LEC lines, & troubleshoot/test new system.

Medical device hardware and software validation within a pharmaceutical environment.

Troubleshoot and validate MS clustering in a mixed MS Windows 2000/2003 environment to promote failover between multiple nodes within the cluster, all done at the behest of one of the larger manufactures of computer /server/network/SAN equipment.

Configuration and administration (including active directory/SMS/MOM architecture) of Windows 2000 network for personal and business usage

Network caballing using cat 3, 5, 5e, 6, and optical fiber

Component-level repair of electrical equipment and.

Expertise in hard wiring of circuits, layout and transfer of patterns to new materials.

Getronics 1/2001 - 4/2004

Lead Configuration Specialist

Part time

Oversee multiple new store openings to include architecture, implementation, cabling, POS, design center pc's, back office servers, wireless networking, pc's, etc.

Configure and install routers and switches for network cut-over using company standards

Troubleshoot hardware, software, as well as T1-DS3 ISP lines for routers during cut-over

Support of various Windows NT/2000, UNIX, LINUX, and Sun servers within several network LAN/WANs

Roll out/upgrade of several servers and workstations from Windows NT 4.0 to Windows 2000 Professional

Create technical documentation to be used by configuration and end users.

Remove & decommission old routers, switches, ADTRAN modems and replace with new equipment.

Update the Cisco routers to newer 2600 series routers, replace Cabletron switches with more current Cisco switches, reconfigure T-1 cabling service to run through the new Cisco routers instead of the ADTRAN modems that had previously been in place

Configure existing workstations and printers within the LAN to network configurations

Replace & configure Jet Direct cards for various printers within the LAN

Coordinate enhancement requests with local Telco's for upgrades to existing T-1 services.

TekSystems 10/2007 - 12/2007

Network Caballing installer

Install cable trays, fiber back bone, and CAT6 cable for project at several government facilities

Test and terminate CAT6 cable

Install floor mount racks for patch panels

Install and test fused 66 punch down blocks

Installation of 100 pair CAT 6 phone/data cables

Stitch cable for power a cellular field office.

Grand Prix Speedways 4/2006 - 6/2006

Network Architect/Document Control Specialist

Overall network Engineer/Architect/Designer.

Build network maps and designs, from cable drops.

Design solutions for switches, routers, A/V, smart rooms, servers, and telephony.

Design/build/stack equipment racks.

Microsoft server networking.

Responsible for building network design and specifying the equipment.

Complete architecture of network, order, configure, and rack and stack equipment once delivered to the site.

IBM/Sprint 11/2005 - 3/2006

Cisco SAN Switch Specialist

Administration of configuration of Cisco 9950 SAN switches.

Configuration of Net App Storage appliances and HP, Sun, & Windows file servers.

Provide storage management within a multi-tiered environment.

Manage storage area networks (SAN) and highly available architectures, along with complex backup architectures including replication technologies

Storage allocation experience.

High availability solution design and implementation within a large production & test environment.

Completing requirements analysis for new storage design solutions.

Demonstrate an overall understanding of storage networking architecture.

Windows scripting using various VB scripting tools.

Research and Troubleshooting complex environments.

Work was done either by working directly onsite as well as telecommuting.

Frontpages Web Hosting Network 10/2004 - 2/2005

Network Engineer/Cisco Security Specialist

Network administration and troubleshooting of Windows 2000 - 2003 servers, Design and Implementation of CISCO LAN/WAN infrastructure within the enterprise.

Responsible for evaluating & implementing physical security & network access security, technical security support, vulnerability assessments, monitoring network security policies, security audits & assessments, network filtering, intrusion detection, firewalls, strong authentication and virus/worm traffic detection

Engineer and implement changes to existing routers (Cisco 2600 series), and upgrade and replace switches, generally Cisco 2950, 3550, & 3570 series switches and Firewalls Cisco 501 & 506 series PIX Firewalls.

Configuration and administration of network server hardware, operating systems, to include IIS, Active Directory, and DNS, Configure LDAP queries, and access control for both e-mail, and databases.

Execute incident management standard process steps upon notification of escalations from first tier support, application development teams, operational monitors and business project sponsors

Perform standard diagnostic process steps to identify source of the issue and then escalate to appropriate area.

Maintain communications with the customer and in the event of system wide outages provide incremental updates regarding root cause and estimated time to resolution.

Initiate and execute root cause analysis and problem management process steps. Coordinate the participation of resources from application development and IT operations when required.

Management of network security project, hands-on with all phases through too completion.

Sales of various web hosting services, including websites, ecommerce, SharePoint, SQL, and dedicated servers to include custom design & configuration.

Implement and secure software for various shopping cart applications

Consult on ATM and fiber line backbones to replace older T1's, Voice-over IP, implement and support security architectures.

Develop & implement security strategies, leading/conducting security assessments, developing/implement security policies, and providing incident response services

Daily hands-on administration and maintenance of network security equipment, including firewalls, IDS, and Router ACL's

AT&T/ MasterCard Network Engineer 7/2004 - 10/2004

HP/USDA Exchange Architect 3/2004 - 6/2004

Reuters America Server Specialist 3/2003 - 1/2003

Husch and Eppenberger Storage/Backup Specialist 7/2002- 3/2003

Boeing Leadership Center Senior Helpdesk Technician 5/2002 - 7/2002

Ralcorp Holdings Helpdesk Technician 10/2001 - 6/2002

Express Scripts Server Technician 8/2001 - 10/2001

MasterCard International Network Cutover specialist 1/2001- 8/2001

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