Customer Service Sales Representative
Resume:
Brandi Cayless
***** *** ****** ****, ********, California, 93550
*****************@*****.***
Skilled Medical Biller and Coder with experience in customer service. Ability to operate multi-phone line system, faster learner, and team player. Proficient computer skills, processing payments, and providing administrative support. Possess great interpersonal skills, positive attitude, and work independently.
SUMMARY OF FRONT OFFICE AND BILLING SKILLS
• Medicare, Medi-Cal, Tricare, BCBS, and Workers Compensation Guidelines
• Medical Manager Practice Management, Microsoft Office, data entry and 10 key
• Managed Care Guidelines including: HMO, PPO, IPA and POS plans
• ICD-9/ICD-10, CPT, HCPCS Coding skills & CMS 1500 completion & Denied Claims/Appeals
• Medical Terminology, Anatomy & Physiology and medical related acronyms & HIPAA Compliance
• Computer Skills: MS Word/Excel/Outlook/PowerPoint, Medical Manager Software
PROFESSIONAL EXPERIENCE
CHOCOLATE CHERRIES INC, Palmdale, California Customer Service Rep May 2010 - January 2013
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, and resolutions.
Check to ensure that appropriate changes were made to resolve customers' problems.
BURLINGTON COAT FACTORY Palmdale, California Sales Representative September 2007 - June 2008
Answer customers' questions about products, prices, availability, or credit terms.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Calculate total payments received during a time period, and reconcile this with total sales.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
SEARS, Palmdale, California Cashier August 2006 - February 2007
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
EDUCATION
University of Antelope Valley, Lancaster, CA Present
Certificate, Medical Billing and Coding
Western Beauty Institute, Lancaster, CA Graduated May 2011
Certificate, Cosmetology
R.Rex Parris High School, Palmdale, CA Graduated May 2008
High School Diploma
References available upon request.
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