Quality Assurance Operator

Proven Substance Abuse Clinician with an extensive knowledge in performing the 12 Core Functions – Global Criteria.

SUMMARY OF QUALIFICATIONS

Compassionate, empathetic social worker who is able to put himself in the client’s shoes.

Personable team player with a proven track record of success in administration/coordination.

Able to use extensive experience and maturity to effectively counsel clients.

Self-reflective professional with strong clinical skills and experience using the DSM-VTR

Possess both public speaking and superb listening skills for motivating individuals to better themselves.

EDUCATION

State University of New York (SUNY) – Empire State College New York, NY Graduation – 01/17

B.S. in Community and Human Services with a concentration in Counseling

CERTIFICATIONS

CASAC- T # 31009 Outreach Training Institute Completed Exam – 2015

FROM PAINKILLERS TO HEROIN Outreach Training Institute Completed – 2015

LOCADTR 3.0 Outreach Training Institute Completed – 2015

EXPERIENCE

Discussion Facilitator/Peer Mentor

VERTEX - Outpatient Treatment Program Bronx, NY 2013 – 2014

Shared personal experiences and the negative long term effects of certain lifestyle choices

Gained the respect/trust of peers and effectively facilitated discussions and administered Toxicology screens

Provided mentorship and guidance to different populations including both adolescents and adults

Provided client education on various topics and Escorted clients to their appointments

Phone Operator

OPINION ACCESS Queens, NY 2006 – 2007

Researched and reported data for various products

Quality assurance, Cold Calls

Phone Operator

THE TELEPHONE COMPANY – (T.T.C.) Queens, NY 2005 – 2006

Conducted Market Research through Polls, Surveys, and Questionnaires

Quality Assurance

Building Maintenance

CENTER FOR EMPLOYMENT OPPORTUNITIES (C.E.O.) New York, NY 2004 - 2005

Painted, Cleaned, Handled and moved heavy equipment on College Campuses

Milbank Center, New York, N.Y. 1991 – 1995

Led discussion groups for neighborhood youth concerning the effects of drugs, gangs, and violence in the community

Provided support and counseling to troubled youth

Coached after school basketball teams

Created trusting and meaningful relationships with troubled teens, Motivational Speaker

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