Customer Service Representative

Jose Salas

**** ******** *** ***********, **** 45503/cell 440-***-**** ***************@***.***

Professional Summary

Supervisor with 6 years experience in manufacturing. personable and professional under pressure. Supervised 2 departments (63) employees and 5 group leaders. Experience with various computers program, words, kronos empower, windows, bi-lingual fluent in spanish and english. Seeking position as a team leader for the aluminum dept with room to grow, self motivated .

Proffesional Skills

Creative problem solver

MS Window proficient

Quick learner

Attention to detail

Bilingual

Work History

Bank Teller

Key Bank 6-27-2015 to Present

Balance currency, coin, and checks in cash drawers at end of shifts. Calculate daily transactions using computers, calculators, or adding machines.

Cash checks, verify signatures and numerical amounts and that accounts have sufficient funds.

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.

Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.

Customer service representative 5-27-2014 to 6-27-2015 Assurant Specialty Property One Assurant Way Springfield, Ohio

Answer an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.

Develope a reputation as an efficient service provider with high level of accuracy.

Investigated and resolve customers inquiries and complians in a timely and empathetic manner.

Directed calls to appropiate individuals and departments. Pastor 11/1997 to 6/2014

Hispanic Council of Churches 3532 W. North ave Chicago, IL.

Day to day operations of 6 churches

Customer service representative 1/2009 to 6/2011

Tele-tech communication 1230 Park Ave Amherst,Ohio

Answer an average of 90 calls per day by addressing customers inquiries, solving problems and providing new product information.

Provided an elevated customer experience to generate a loyal clientele.

Ensured superior customer experience by addressing customers concern, demonstrating empathy and solving problem on the spot. Assembler,Group Leader, Supervisor 6/1988 to 11/1997 Zenith Electronic Corporation Melrose Pkwy Chicago, IL

Supervised 63 employees 2 depts

Assembled inspected pictured tubes

Disciplined trained and kept schedules of employees Education

Lakeview High School - 1986

Augustine college- Chicago,IL.

Ebenezer Bible Institute

BBA- Theology Church administration

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