Customer Service Sales

Dennis L. Weiss

*** ******* ****** ** *** *** Ph 952-***-****

E-Mail *************@*****.***

Eden Prairie, MN 55344

JCPenney

**/**/**

Present Family Footwear Supervisor

Over see all Shoe dept staffing,Hiring,Training in all aspects of the dept,Sales,pricing ordering, Top sales for 2010,top Customer Service Rep for the last 5 months many awards and customer service surveys have been the top company and district 4 months. All department needs to be visually appealing and organized from a Customer service standpoint and for a selling Associates benefit on the start of each business day.Sales Floor maintenance and Entity/Subdivision growth.Following Company core Standard,Stockroom clean and well organized,flagged per Company standards.Associate Mouthly Goals,Catalog,Osats.Emails,Icaps,Customer First Reviews. Annaul Reviews.

Experience: Stay home Father. 2/

05-12-10

My son has entered school and I am looking

to return into the work force.

AT&T/Cingular ireless 10/00-2/05

Research & Fulfillment – Call Center

Responsible for taking incoming calls placing wireless phone service for individual consumers and business customers. Credit checks and offline orders with internet research. Then promoted to profile team where I processed contracts for corporate companies and individual consumers. Crossed trained in all departments and did several of volunteer work thought out the company for special projects.

Allergra Print & Imaging 7/99-5/

00

Account Manager

Follow up on client issues and problem solving. Accounts payable and receivable. Quoted incoming orders. Customer service skills, delivery and pickups

Bachman Printing 5/96-7-99

Customer Service Representative

Quoting incoming print and copy jobs for legal and commercial clients. Sales and customer service: answering customer inquiries. Help design customer print projects. Managed print overflow.

Education: High School Diploma 1978

Minneapolis Community College

Courses included Computer Programming and Business Management

Accomplishments: Received several complimentary letters for personnel file. Awarded certificates for perfect attendance. Also very flexible and change-oriented. BI-annual reviews have all been above average.

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