Customer Service Professional Experience
Resume:
WENDY CURRY
Memphis, TN **115
PROFESSIONAL SUMMARY: Successful knowledge in administration and the banking industry with over 10 years experience. Showcase my talents of being detail-oriented, self-motivated, efficient, organized, and flexible. Learn new things very quickly and develop professionally by cross training. Maximize general ledger reconcilement through balancing the vector report and researching items from the daily journal. Excellent customer service with internal and external customers to resolve issues that may arise.
PROFESSIONAL EXPERIENCE
FIRST TENNESSEE BANK, Memphis, TN 2012 – Present
Bank Operation Analyst II/Investigations/Reconcilement Agent/Team Lead
Research inquiries and problem wire transfers
Reverse debit and credits from customer’s account to originating bank
Monitor and track all return wires; initiate 1090 service messages
Communicate with customers concerning Federal Reserve routing number rejects
Process, verify, and confirm 75+ wire transfers daily
Provide wire transfer customer service to external and internal customers
Manage and distributes work and assists with solving problems for 5-6 employees
Participates in business recovery exercises required by the Federal Reserve
Reconcile the general ledger accounts on a daily basis by matching off credits and debits
Communicate with the International Team and bank employees to resolve issues on the Excel spreadsheet that did not balance
FIRST TENNESSEE BANK, Memphis, TN 2006-2012
Wire Transfer Specialist/Team Leader
Keyed over 300 wire transfers from one bank account to another daily
Updated/monitored Federal Reserve Registry via research; tracked missing wire transfer items.
Managed and distributed work and assisted with solving problems for 5-6 employees.
Provide wire transfer customer service to external and internal customers
WHBQ FOX 13 TV STATION, Memphis, TN 2006
Traffic Assistant
Produced daily logs by working rejected spots, assuring product separation and dealing with diverse log variances.
Assisted with order entry, contract filing, program formatting and report distribution
Accurately scheduled programs to appear on television daily
Communicated with sales people to meet deadlines of programs, commercials, and billboards
REGIONS FINANCIAL CORP, (formerly Union Planters Bank), Memphis, TN 2000 – 2005
Processing Specialist III/Money Desk
Collected off-line information affecting the Federal Reserve Bank account
Monitored and balanced Fed Fund borrowing between banks to maintain bank reserves
Maintained a positive level of reserve at the end of the day
Applied debit and credit adjustments
Ensured time sensitive deadlines of key customers were met by efficiently processing over 700 wire transfers per day
Researched missing and fraud items daily
Consistently achieved 1-hour turnaround on domestic and international wire transfers
FEDERAL EXPRESS, Memphis, TN 2002 – 2015
Handler, Part-time
Processed mail via scanner in a timely manner
Sorted and scanned mail for airline departure
Communicated with team leader to meet deadlines for delivery
EDUCATION
BS, Business Administration, Fayetteville State University, Fayetteville, NC
Specialized Courses: Human Resource Management, Managerial Accounting, Accounting I&II, Principle of Finance, Business Communication, Business Policy, Organizational Behavior, Statistics I&II, Production & Operations Management, Economics I&II
KNOWLEDGE
Microsoft Suite (Word, Office, Outlook, PowerPoint, Excel), Novell, PeopleSoft, Oracle
Knowledge of Harris/ENCODA Broadcast Management System
XNET Software
General Bank Operations
SKILLS
Excellent written and oral communication
Strong work ethic, ability to multi-task while working under pressure and positive attitude
Data Entry
Type 50 wpm
AWARDS
Received praise cards and first power accolades from internal and external customers acknowledging customer service, teamwork, and problem solving
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