Technical Writer Maintenance

michael racicot

*** ******** ****** *******@***.***

Amesbury, MA 01913 home: 978-***-****; cell: 978-***-****

Summary: A Senior Technical Writer with 31 years experience, who uses a customer-centric perspective and a strong technical background to distill complex subjects into concise, Information Mapped documents. Expertise in task analysis and single-source documentation maximizes departmental resources.

Types of documentation include:

Software documentation: General User Interface documentation, Release Notes, SECS/GEM Interface manuals, Error Code and Configuration Point dictionaries, On-line documentation, Operating guides and Training curriculums.

Hardware documentation: Facilities Requirement manuals, Installation/Service guides, Preventive Maintenance and Retrofit manuals, Upgrade and Troubleshooting procedures and Training curriculums.

Selected Achievements

Designed and developed a user manual set that met the SEMI S2 Environmental, Health, and Safety Guideline.

Provided all user documentation functions for a company that previously outsourced these tasks, resulting in improved and timely documentation.

Used a single-source approach to simultaneously develop new and maintain existing user documentation.

Improved accuracy, clarity, task orientation, and formatting of an outsourced database user’s guide, resulting in a manual that presented the same information in half the space, in time for delivery.

Developed single-source FrameMaker manuals and procedures for conversion between print and on-line.

Held Top Secret and Secret security clearances.

Tools: Adobe FrameMaker with SGML, PageMaker, RoboHelp, Acrobat, Photoshop, Illustrator, Microsoft Office Professional, Visio, Canvas, SiberSafe, Arbortext Editor, Jasc Paintshop, etc.

Experience

Senior Technical Writer/Editor Consultant

Samsung/Neurologica, Danvers, MA November 2015 to February 2016

Created Operation, Maintenance, and Installation documentation for Portable CTI equipment. Procedures are developed through interviews with and technicians and engineers.

Senior Technical Writer/Editor Consultant

Teradyne, N. Reading, MA May to August 2015

Responsible for the design and development of Operation, Maintenance, Installation, and Safety documentation for robotic test equipment. This documentation was an integral part of achieving S2 compliance. Procedures are developed through interviews with and technicians and engineers.

Senior Technical Writing Consultant

TEL Epion, Billerica, MA May 2008 to November 2014

Solely responsible for the design and development of Operation, Preventive Maintenance, Installation, and Safety documentation for semiconductor manufacturing equipment. This documentation was an integral part of achieving S2 and S8 compliance.

Curriculum Developer III

Axcelis Technologies, Inc., Beverly, MA March 2007 to May 2008

Design, create and edit curriculums for the Axcelis training department used to train semiconductor equipment service technicians and operators.

Senior Technical Writer /Network Administrator Independent Consultant

PI Consulting, Amesbury, MA November 1992 to March 2007

Technical publications and graphics created in Windows and Macintosh platforms.

General User interface, Operations, Maintenance, Training and Telephony manuals, Interactive CDROM design and creation, Web Page design, HTML conversion/creation, and various writing and graphic creation.

Improved the accuracy, clarity, and task orientation of existing procedures.

Windows Network Administrator.

Clients include: Applied Materials, Orion Equipment, Inc., MKS Instruments, Varian, Genus Inc., IBIS Technologies, MWRA, BitFlow, Harvard Apparatus, ACS Computer, Cambridge Lee Ind. Inc., Naugler Engineering, Dialogic, General Computer Corporation, Will-Mor Engineering, DownEast Group, etc.

Senior Technical Publications Specialist/Senior Technical Writer

Ibis Technologies, Inc., Beverly, MA May 1990 to October 1992

Created and managed Publications Department and defined its standards, operating policies and procedures.

Designed and created all presentation materials, Marketing Publications, Technical Applications Notes, brochures, internal and external technical papers and documentation.

Created all graphics, and 35mm presentation slides for all publications.

Photographed and edited photographs used in both company presentation materials and publications.

Managed the Omnis 5 database system.

Senior Technical Writer Consultant

Genus Inc., Newburyport, MA March 1987 to May 1990

Created Technical Publications Department and defined its policies and standards.

Designed, managed, and wrote operator and maintenance (O&M) manuals and technical documentation including the creation of all graphics.

Trained Macintosh users and managed Macintosh computer system network.

Designed and managed the Field Engineering Bulletins System.

Designed internal forms and equipment labels used by all departments and provided presentation documentation consultation to management.

Defined technical publications, equipment requirements for Genus Corporate Division.

Senior Technical Writer

Eaton Corporation, Ion Systems Division, Beverly, MA April 1986 to March 1987

Supervised Senior Technical Writers and was the Project Leader for all O&M manuals.

Developed and wrote O&M manuals for ion implantation systems.

Performed independent research, analysis, and interpretation of engineering models and software documentation.

Determined and defined format, organization, and design of each manual in the absence of formal standards.

Senior Technical Writer - Secret Security Clearance

GTE, Government Systems, Westborough, MA February 1984 to April 1986

Developed and wrote Operator, Maintenance and software user manuals for the Peacekeeper Missile, Airborne Launch Control Center (ALCC).

Performed independent research, including analysis and interpretation of Logistics Support Analysis data, software and applicable Military Specifications.

Conducted In-Process Reviews involving USAF Ballistics Missile Organization, TRW, and the Boeing.

Trained and supervised technical writers.

Education

•North Shore Community College, Beverly, MA 1987

•Bunker Hill Community College, Charlestown, MA 1981

•Somerville Trader High School, Electronics major. 1969-72

Military Background

U.S. Air Force, NORAD Colorado Springs, CO, 1972-1976.

Teletype and Cryptographic Maintenance. Top Secret Security Clearance.

References supplied upon request.

Contact this candidate