PERSONAL INFORMATION
SANTHOSH SR
Door No */* Haridwar, sasthrinagar,1st street Erode-2, 638002 ERODE (India)
********.*.***@*****.***.
DOB: 08/08/88.
JOB APPLIED FOR
Engineer.
EXPERIENCE
Employer : CMS IT Services Pvt Ltd, Chennai
Designation : Helpdesk-FM Site Engineer (RIMS)
Duration : March 2014 to still now
Client : Cognizant Technology Solutions, (Coimbatore).
Roles & Experience:
Working in a remote support environment troubleshooting and resolving issue in a network environment.
Ability to efficiently and effectively perform the technical requests.
Solid troubleshooting, problem solving and analytically skills ability to operate tools components and peripheral accessories.
Working as a part of incident management.
Experience in BMC Remedy tool (Ticket handling)
Provide support to remote users
Administrate MS Active Directory accounts and groups
Good knowledge of MS Office products
Exceptional knowledge of basic networking protocols
Excellent knowledge of registries, permissions and drivers
Install and upgrade hardware and software components
Experience in Printer configuration
Experience in Citrix and VPN configuration and troubleshooting for Network level access
Experience in all OS installation
Good communication skills
Effectively communicate with teammates and managers rework flow, scheduling and ETA’s.
Meets or exceeds the established metrics for the position.
Perform general preventative maintenance task on computers, Laptops sprinters and any other authorized peripheral equipment.
Excellent technical knowledge of Pc’s and desktop hardware.
Working technical knowledge of current protocols, os and standards.
EDUCATION AND TRAINING
08/04/2008–28/04/2012
BE Bachelor of Engineering ECE
King College of Technology, Namakkal (India)
-Electromechanical Energy Conversion, Data Structures, Digital Electronics, Signals and System, Computer Networks.
-Control System, Digital Signal Processing, Microprocessor and Applications,Linear Integrated Circuits.
-VLSI Design,Micro controllers,Medical Electronics,Communication Theory.
-Optical Communication Embedded System, High Speed Networks.
-Microwave Engineering, Telecommunication Switching Networks, Satellite Communication.
22/05/2005–06/02/2007
DIPLOMA in EEE Electrical and Electronics Engineering
Nandha Polytechnic College, Erode (India)
-Electrical circuit Theory, Electrical Machines,Electronic devices And Circuits,Ms Office.
-Measurement and instrumentation,Basics of Mechanical Engineering.
-Generation Transmission And Switch Gear,Analog and Digital Electronics.
-Distribution and Utilisation,Micro Controllers,
-Computer Aided Electrical drawing.
01/01/2013–28/12/2014
PGPIT-(Business Intelligence)-SAS
NIIT Coimbatore, Coimbatore (India)
-Base SAS (Business Intelligence)
-Data Ware Housing, Data Analysis, Data Reporting.
-Data Mining, Data Management, Data Integration,SQL
PERSONAL SKILLS
Mother tongue(s)
Tamil
Other language(s)
UNDERSTANDING
SPEAKING
WRITING
Listening
Reading
Spoken interaction
Spoken production
English
B2
B1
C1
B2
B2
Malayalam
A2
A1
C1
B1
Communication skills
-Good communication skill with others in presenting a subject also
-Good communication skill as an team leader in projects
Organisational / managerial skills
-Good in team work and projects
- Hard worker
-Good in analyzing team members in projects
Job-related skills
-Certified Professional Electrical CAD designer (Auto cad (2D,3D), PC schematic).
-Very good knowledge of Project Management (MS project,)
-good knowledge in BAS SAS BI (Business Intelligence) NIIT
-DBA Data analysing, Data Warehousing, Data reporting
-good in IBM MAINFRAME
-CCNA Networking Technology & Devices in HCL.
Computer skills
-Good knowledge in Ms word, Excel
-Program knowledge in C#
-Good knowledge in Auto CAD Designing
-Good Knowledge in Base SAS BI
ADDITIONAL INFORMATION
Projects
Bachelor Thesis: Mobile Tracking Using GPS and GSM Environment Using IBM Main Frame
To Track the Mobile by using both GPS and GSM to obtain that the project was done
The mobile was tracked in this method so that a particular mobile can be tracked without any failure
We made this possible by using the platform from IBM Main Frame.
PG Thesis: Base SAS BI (Business Intelligence)
The project was done based on the banking sector to manage the data base off a bank
The each and every data will be stored in the data ware house we have to collect the data
The collect data will be verified off all the staff members working in the bank date off joining etc
During this process we can see all the members working and who is going to get retried
For this we used the platform off Base SAS and SQL.
DECLARATION:
I hereby declare that all the above information is authentic and true to the best of my knowledge and belief.
YOURS FAITHFULLY,
SANTHOSH.SR