Manager Project

SUMIT KUMAR SINGH

****,**** **** ****, ****** No- +1-916-***-****

Rocklin, CA 95765 Email id -**************@*****.***

United States

CAREER OBJECTIVE:

Willing to work as key player in a challenging & creative environment. Intend to build a career with leading

Corporate of hi-tech environment, to improve my technical and analytical abilities while being resourceful,

Flexible and innovative.

WORK EXPERIENCE:

Overall 9 plus years of experience in IT infrastructure projects

Working for Wipro Ltd, USA at William Sonoma as System Engineer since June 2013 till date.

Worked in Wipro Technologies, Halifax/Bristol(UK) at Llyods Banking Group as Win-7 Consultant since Feb 2013 till June 2013

Worked in Wipro Technologies, London (UK) at Tobacco Giant BAT (British American Tobacco) as Band B3 (Technical Lead Win-7 apps migration) engineer since Jan 2010 till Jan 2013.

Worked in Accenture Services Private Limited, Bangalore (India) as Application packaging engineer From December 2006 to January 2010

Worked as a mathematics lecturer in Siddhartha Engineering Educational Center, Bangalore from Sep 2005 to Dec 2005.

Tools Used:

Repackaging Tools : Wise Packaging Studio (6.0&7.0, 8.0), Install shield (2008&2010,2012)

AdminStudio (8.6 &9.5, 11.5), SMS,SCCM 2007 R2,SCCM 2012& R2,Altiris

deployment 6.0,LanDesk 9.5

Troubleshooting Tools : Regmon, Filemon, Process Mon, Orca, Picture Taker,Install Rite, Dependency

Walker,Beyond Compare

Change Management tool : Ears Remedy Tool, servicenow

Application end to end tracking tool: Flowmapps, Apptracker (appflow tool for tracking of end to end apps life

cycle)

Deployment tracking tool : Juriba Dashworks v3.1

Technology Known : Microsoft Installer Technology (MSI), App-Virtualization, MDOP

Virtual Environment : Vmware workstation, Microsoft Virtual PC,

Compatibility Testing Tool : AOK(Change Base) 3.1,AppDNA 4.5,ACT 5.5,Flexra Admin Studio Tool v11.5

Scripting Language : Vb Script, Wise scripting, Batch Files,PowerShell

Operating System : Windows (Win-Xp,Win-Vista,Win-7,Win-8)

Desktop Virtualization : MED-V

Application Virtualization : Microsoft App-v 4.5 &4.6,VMware ThinApp 4.5 &4.7

Programming Language : Basic understanding of C, C#, VB.NET,C++

Database : Basic understanding of Sql query

Mobile technologies : Airwatch and Athena Tool for hand held devices

Certification Completed:

Certified Wise Package Studio 6 Professional

Certified ITIL V3 Foundation professional.

Vista 70-620 certified professional(MCP)

SCCM 2007 certified professional

Desktop Virtualization Microsoft certified professional

Achievements:

Accenture celebrating performance award from my Project Lead and Project Manager for delivery with required quality, within SLA and for appreciations from the Client for good show in the RSA UK project.

Two feather in cap aware from Wipro management for excellent technical contribution for Citi Group project

A Feather in My Cap Award from Wipro onsite Program manager for excellent contribution in Win-7 Application Readiness technical contribution,handling/support of complex/business critical applications, Altiris deployment production issues, supporting the BAT(British American Tobacco at London) client global customer base applications issues and managing client expectations within SLA without any escalation

A Feather in My Cap Award from Wipro Onsite manager as well from Client manager for the excellent deliver of the work on Win-7 migration discovery stage as well application compatibility stage in Llyods banking Group,Halifax/Bristol(UK)

Appreciation email from client, Wipro Manager and end users for smooth transition of them from Xp to Win-7 in William Sonoma, at San Franscisco,USA

Projects & Assignments in Wipro Technologies:

Current Project : Stores

Customer Name : Williams Sonoma, Rocklin, USA

Role : System Engineer

OS : Windows XP, Windows 7, Server 2003/2008/2012

Duration : June 2013 till June date

Tools : Flexra Admin Studio v11.5/Wise Packaging Studio 8.0, Orca, SCCM

2012, Dashworks v3.1, Altiris Deployment console v6.1, SCCM Orchestrator, WSUS Patching, OneSite,SCOM,Afaria,Nimsoft,Macfee Solidcore,Tripware

Scripting language used : VB Scripting, Batch File, PowerShell, SQL

Target Applications : 100

Target Machines : 6000 plus

Responsibilities:

1.Working on packaging request as SCCM deployment request using the ticketing system i.e. service now

2.Packaging the applications for Win-7,Win-8,server 2003/2008/2012 R2 environments

3.Worked on Migration of their XP to Win-7 machines for their applications and operating systems.

4.Came up with the approach and road map to transition applications from Altiris (XP) to SCCM 2012(Win-7) environment.

5.Responsible for Migration/transition of all the applications from Altiris(batch Scripts) to SCCM 2012(Vb script)

6.Creation of image using reference machine,MDT 2012

7.Knowledge of Sysprep, WinP & DISM

8.Creation of application/packages in SCCM environment.

9.Troubleshooting of any issues reported from deployment engineers while upgrading the stores machines from XP to Win-7 environment.

10.Troubleshooting and fixing the faulty system build issues on SCCM 2012

11.Packaging and QA of the applications using the AdminStudio/Install shield v11.5/Wise Packaging Studio 8.0

12.UAT of the packaged applications in live environment using the deployment tool SCCM 2012

13.OSD Task sequence creation using SCCM 2012 for various stores type machines i.e. Point of sales. Manager,server,Design Lab etc

14.Good exposure to Ribroker, 2Encrypt and Triversity Express server as well Point of Sale applications and systems.

15.Creation/importing the driver packages in SCCM 2012

16.Group Policy configuration/creation based on the store device type

17.DHCP/Infoblox,DNS,WINs configuration

18.Distribution point creation and configuration based on the new store which comes for opening.

19.Responsible for distribution of OS, drivers, applications and packages.

20.SCCM boundary and boundary configuration and administration

21.Distribution point replication issues troubleshooting

22.Supporting the deployment of discount/promotions to the stores using Afaria tool

23.Taking care of the stores applications and OS deployment on Prod machines

24.Experience maintaining a secure production environment including security standards such as PCI replicating the same to labs and testing these before rolling out to Prod machines

25.Support the stores mPOS devices i.e iPAD & ipod etc using Vmware airwatch tool

26.Automating the reoccurring issues in prod and coming up with the permanent resolution

27.SCCM Client push and zero touch OS deployment for production machines.

28.Remediation of the SCCM client issues on prod machines.

29.Handling the WSUS patching server configuration and management of the same.

30.Printer setup/configuration within the SCCM task sequence.

31.Experience for supporting the major POS hardware vendors such as IBM,HP & NCR(POC is in progress)

32.Supporting their network cisco switch and making their machine on network or troubleshooting issues for off the network machines.

33.Experience creating custom update and publishing to WSUS

34.Supporting and providing the required reports from SCCM using SQL queries

35.Supporting the ghost imaging for their legacy machines(XP,server 2003) using TFTP server(Solar wind)

36.Managing VMware vSphere setup for the client and provisioning of machines for testing.

37.Excellent skills in customer relationship management.

38.Working for 24*7 support as well on call support

39.Representation the team in cab meeting for all the change tasks which goes for production implementation

40.Creating the utilities/tools for 1st and 2nd level team which helps them to support the store smoothly.

41.Work on RCA and development work using JIRA to fix prod issues permanently.

42.Managing the end to end release/deployment of stores application/promotions/discounts

43.Big fix in under POS for patching of the stores systems.

44.Keeping the documentation updated for all the process/steps for the required teams reference.

Past Project : Win-7 Application discovery, App Rationalization and App Compatibilities

Customer Name : Llyods Banking Group, UK (Halifax/Bristol)

Role : Win-7 Application Readiness Consultant @Halifax/Bristol, UK

OS : Windows XP, Windows 7 64 bit

Duration : April 2013 till June 2013

Tools : Flexra Admin Studio v11.5, Orca, Flexra Automated Application Converter

Scripting language used : VB Scripting

Target Applications : 6,000

Responsibilities:

1.Developed and designed the process and standard documents for App discovey,Rationalization /Compatibility testing/virtualization during the planning stage of the project

2.As the Win-7 Applications readiness consultant suggested the right tools for Compatibility testing/Virtualization

3.From the Tivoli applications exe dumps of XP machines(raw apps list) performing the Rationalization based on the best practices rules agreed and discussed with customer to come with final list of applications for packaging.

4.Extracted the list of exes present in the MSI repository of the client and do a mapping of the same with the exe Tivoli dump and get a list of unique apps list to be packaged.

5.Analyzing the in-house/third party vendor apps to see if they need to be compatibilities tested or they are already win-7 compliant by looking at the install vb script or logic within it.

6.Coordinating/Leading the work within the team of 8.

7.The exe which didn’t match manually try mapping these to unique apps with help of goggle.

8.Setting up of the environment of Flexra client v11.5 and compatibilities database as well Flexra application convertor.

9.Performed compatibilities testing of the unique list of apps using the Flexra Admin Studio v11.5

10.Used Flexra application converter to make a MSI from the legacy/in house apps for compatibility testing

11.Excellent skills in customer relationship management.

Past Project : Win-7 Application Migration

Customer Name : BAT Global(British American tobacco,UK(London))

Role : Win-7 Application Readiness Consultant, part of the Global Apps

readiness team @London

OS : Windows XP, Windows 7

Duration : Feb 2011 till March 2013

Tools : Wise Packaging Studio v8.0,Orca,Altiris deployment v6.0,Compatibility tools (ACT v5.5 and AppDNA v4.5),ThinApp v4.5

Scripting language used : Wise Scripting, vb scripting

Target Users for migration : 45,000

Target Applications : 3,000

Responsibilities:

1.Developed and designed the process and standard documents for Packaging/Deployment/Compatibility testing/virtualization during the planning stage of the project

2.As the Win-7 Applications readiness consultant suggested the right tools for packaging/Compatibility testing/Virtualization

3.From the Altiris applications dumps of XP machines(raw apps list) performing the Rationalization based on the best practices rules agreed and discussed with customer to come with final list of applications for packaging for each country as per their migration plan.

4.Interacting with third party vendors and global applications owner/solution center

5.Owners to get the requirements/configurations of the applications for packaging.

6.Creation of PRF(Package Request Form) & Packaging(Creation of MSI/MST/MSP/wrapper using vb script)/supporting of the client business critical/globally(126 countries) used applications i.e. Armour Client, SAPGUI 7.20,V3 System etc.

7.Altiris object creation of local and global application for Integration testing(Test purpose) as well as for production

8.UAT co-ordinations, Looking in to Altiris Apps deployment production issues, Applications UAT issues and fixing of the issues based on priority.

9.Using AppDNA/ACT Shim/Microsoft compatibility website to find and fix compatibility issues of applications.

10.Using ThinApp as remediation tool for some of the non-compatible apps(e.g IE6 for web apps,etc) to run on win-7 as virtual applications.

11.Suggesting the Client on applications licensing and local/global applications decisions(by having the local apps configuration details separated),Altiris applications retirement/housekeeping process.

12.Maintaining/documenting the issues encounter/report and resolution with RCA in KB

13.Suggested a robust/reliable approach for deployment of SAP logon config files,tnsnames.ora,printer/driver applications.

14.Excellent skills in customer relationship management.

Past Project : Win-Vista Application Migration

Customer Name : Citi group

Role : Application Packager/Sequencer/QA technical lead

OS : Windows XP, Windows Vista

Duration : Jan 2010 to Jan 2011

Tools : Install Shield 2010/ Admin Studio 9.5,Orca, SCCM 2007 R2 deployment

Tool,,Compatibility tools(Change Base AOK 3.6),App-V v4.5 &4.6

Scripting language used : vb and batch scripting

Responsibilities:

1.As a Technical lead Managing a team of 10 people in terms of technical reported issues and working closely with them to resolve the same on priority.

2.Helping team to troubleshoot any issues which come up during repackaging/packaging and making sure the packaging is getting delivered as per the SLA.

3.Using App-v full infrastructure to create/deploy the virtual packages using app-v 4.5/4.6 client

4.Making sure the Quality of the packages are met(Client standards are met) as per QA checklist.

5.Training the resources as and when required and making sure that a new joiner has a smooth

6.entry in our team.

7.Setting up the lab for App-V full infrastructure for pilot project.

8.SCCM Lab setup for app-v package deployment as well as OS deployment with USMT hardlink migration.

9.Basic Understanding of OSD scripting and adding vbs script to customize the sequenced package during pre, post launch of the shortcut.

10.Troubleshooting of the virtual packages using process mon and cmd in virtual bubble.

11.Understanding and hands on the standalone client for sequenced application for testing purpose.

12. Understanding and hands on of Virtual MSI package creation and deployment on standalone client

Projects & Assignments in Accenture Services Pvt Ltd,Bangalore, India:

(Dec 2006 till Jan 2010)

(Clients: RSA UK Insurance company, Best Buy USA, Accenture CIO)

Responsibilities:

1.Worked on various shared factory model project

2.Single point of contact (SPC) for the project for end to end delivery of packages

3.Creation the virtual packaging and test machine using the client vhd or .vmx file

4.Creation of the exclusion list & Packaging template(for applying standards of clients) for packaging machine for Wise/Install Shield

5.Reviewing software applications to identify the complexity (Based on the no of files, Registries entry, Size of the application).

6.Preparing technical review documents(Based on technical review we will put the installation steps as well as the type of source file also if any dependencies,all in the tech review documents)

7.Performing, quality test to ensure the quality of applications packaged (Here we check the integrity of the package, whether it meets all the standards or not).

8.Scripting using Wise,batch and Vb script (Just to customize the application which is not possible by normal methods like a specific client requirements).

9.Repackaging (Creation of MSI/MST/MSP/wrapper)using Wise Package studio 6.0 and 7.0 as well as Install Shield 2008 and Admin Studio 5.5& 8.5 on Windows Xp as well as Windows Vista, maintaining client standards and quality of the software packages within the specified SLA (Service Level Agreement).

10.Managing the conflict solver database by making sure all the application are passed through the conflict checker database before it goes to end user’s machines.

11.Creation of KB documents for issues encounter/resolved after RCA.

12.Giving KT to team members of various concepts of MSI technology.

13.Looking in to the UAT issues of the packages by remote controlling the users machines

14.Used SMS 2003 and Tivoli deployment for these projects.

15.In discussion with third party vendor, app requester to make sure all the details about applications are captured before starting the packaging work

16.Test Lab set up for soft grid v4.1 & v4.2 and demo session for the team members.

Educational Details:

Completed B.E (Telecom) from AMC Engineering College, Bangalore Affiliated to VTU.Belgaum, Karnataka. with 71.12 %( First Class with Distinction) in 2005

Additional skills acquired:

I have completed 6 months (June 2006 to Dec 2006) hands on training on Dot Net technologies from kammavari technologies, Bangalore

Completed vista training from Microsoft Corporation, India for 3 days on behalf of Accenture India employee

Change base v3.6 full time training for a week from Vendor as Wipro Employee in Bangalore India

AppDNA v4.5 training for a week @Microsoft office @Hyderabad,India as part of Wipro Employee.

Completed 3 days ITIL v3 foundation certification training on behalf of Accenture India employee

Taken session on App-V 4.5 on setting up of client,server and sequencer and demo on the hands on to my team mates.

Taken session on ThinApp v4.6 to team members

Extra-Curricular Interest:

Member of College (Engineering) Fest Organizing Committee.

Member of Fun team at Accenture services pvt ltd, Bangalore (India).

Personal Information:

Name : Sumit Kumar Singh

Father’s name : Sri Chandrama Singh

Passport No : G8376707

Hobbies : Watching and playing cricket, Participating in Quiz, Watching TV

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