Customer Service Manager

REBA SHAHAN

***** ****** ****** 816-***-****

Grandview, MO 64030 **********@*****.***

Professional profile

Highly skilled, self-motivated manager offering the following expertise, competencies, and technical proficiencies:

* Excellent Interpersonal Skills / Adaptable

* Organizational Skills

* Professional Customer Service / Client Relationships

* Meet Critical Deadlines / Superior Time Management

* Conflict Resolution

* General Bookkeeping

* Scheduling

* Interviewing

* Collections

* Troubleshooter & Problem Solver

* Administration & Personnel Management

* Excellent Oral & Written Communications

* General Ledger Accounting and Payroll

* Trainer / Instructor

* PowerPoint, Microsoft Word 2000, Excel

* WordPerfect & QuickBooks

•Responsible, dependable, independent worker with ability to multi-task in fast-paced, busy office environments, managing administrative and accounting requirements for management and clients to include: myriad functions, documents, and computer requirements.

•Provide courteous, professional, and timely customer service to internal and external clients.

•Work simultaneously on new accounts while servicing existing accounts.

•Process and maintain detailed records and accurate files.

•Train new staff regarding payroll related benefits.

•Manually process accounts receivable, accounts payable, and payroll.

PROFESSIONAL EXPERIENCE

TapanAm Associates, Inc Kansas City, MO 04/2010 to 12/2012

Accountant

•Utilized Microsoft Excel to manually process and track accounts payable, accounts receivable, payroll and human resources.

•Reconciled bank accounts, accounts receivable, and vacation.

•Processed financial statements, quarterly taxes, and year-end tax requirements for the $2 million engineering firm.

•Contacted clients regarding outstanding receivables.

•Assisted management in various ad hoc projects.

JM Neil and Associates, Inc Kansas City, MO 09/2006 to 04/2009

VA Medical Center (Contract Employee)

Fee Basis Referral Specialist

•Evaluated incoming referrals for outplacement consultations to offsite providers.

•Contacted outside providers for scheduling.

•On a daily basis, received incoming mail, extracted, and collected pertinent bills from providers for distribution to coding and the paying clerks.

•Provided general patient and medical provider customer service.

Sprint (Contract Employee)

Provisioning Specialist

•Coordinated and assigned workload for 30 employees.

•Ordered new and additional cell sites using providers' website based systems.

•Managed a workload of 45 projects at a time.

Re-assigned to VA Medical Center

Blue Ridge Christian School Raytown, MO 10/2003 to 06/2006

Bookkeeper

•Processed accounts payable, payroll and general ledger using industry software.

•Processed accounts receivable using industry specific software for private educational institutions.

•Reconciled bank statements monthly.

•Calculated and processed quarterly taxes.

•Provided customer service to parents and students.

•Utilized Microsoft Excel to track designated funds given as gifts or fundraising proceeds.

•Provided monthly financial statements to school personnel and school board members.

Price Management Company Overland Park, KS 04/1994 to 07/2003

Turnover Manager

•Managed a Crystal Merit Award winning make ready team.

•Scheduled paint, maintenance, and cleaning for vacated apartments to make them move-in ready for pending residents.

•Resident liaison for upgrade approval to occupied units.

•Scheduled occupied apartments for upgrades to include painting, appliances or carpet replacement.

•Inspected vacant units for cleanliness and damages assessment.

Property Manager

•Hired and evaluated employees and contractors for a 112 unit community.

•Marketed and sold units to prospective residents.

•Managed customer relations and resident ledger.

Promoted to Turnover Manager

Business Manager

•Tracked leasing traffic, and processed move-in paperwork at a 350-unit community.

•Provided customer service regarding lease renewals and notice of intent to vacate.

•Adhered to legal policies regarding fair housing and company guidelines.

Promoted to Property Manager

Assistant Property Manager

•Processed rent and ancillary payments.

•Engaged in collections for delinquent and vacancy rents.

•Processed legal paperwork for evictions.

•Calculated sales commissions.

•Provided turnover and accounts payable budgetary amounts for a 986-unit property.

Promoted to Business Manager

Education

BS degree in Accounting, DeVry Institute of Technology, Kansas City, MO

Contact this candidate