Network Engineer
Resume:
Ambitious Network Engineer
Yurani Alexandra Guerra
Canton, OH 44718
******.******@*****.***
Objective
Obtain employment for a company where I can utilize my skills and experience to provide a service of excellence to customers
Work Experience
Agile Networks Builders LLC
Network Engineer August 2013 - January 2016 - Canton, Ohio
- Configured 400+ routers for a statewide connectivity project, configuration included VLANs, OSPF, BGP, etc.
- Manage over 1800+ network devices, routers, radio antennas, switches, customer premise equipment, etc.
- Monitor real-time network health using Nagios, ICMP, and SNMP
- Assisted customers with network troubleshooting to resolve connectivity issues
- Manage day-to-day operations within technical services including the integration and collaboration for real-time problem solving, service initiatives, quality control monitoring and correction
- Collaborate with NOC Services and Field Services to achieve pre-determined service standards and contracted SLA requirements across multiple client types
- Responsible for deployment and on-going improvements to trouble ticket escalation process
Speed North America Inc.
Assistant to the Director of Sales & Marketing February 2013 - March 2013 - Wooster, Ohio
- Answered incoming calls, correspond with domestic and international contacts (with a frequent use of Spanish) to convey information regarding product quality, pricing, availability and customization
- Supervise the logistics concerning the delivery of goods
- Support the positive development of customer-company relations and ensure that all communication is professional, prompt, and efficient
- Utilized multitasking skills to work on several issues at one time
Skills
Tellabs
Cambium Networks
RADWIN
SugarCRM
Ceragon
Nagios
Windows Operating Systems
Interpersonal Communication
Highly organized
Multitasking
Fast Learner
Able to prioritize task
Customer Service
Troubleshooting
Computer Software Installation
Microsoft Office
Fluent in Spanish/English
Customer Service
Education
SENA Medellin October 2008 – September 2010
Associate Degree Computer Network Administration
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