Administrative Assistant

Bethany Campana

**** ****** **. *** *** Mayfield Heights, OH 44124. 216-***-****. *******.*******@*****.***

Accomplished professional with more than 8 years of office & customer service experience. Excellent written and oral communications skills that enhance business relationships within a fast-paced work environment. Strong organizational skills, excellent time management and the ability to multi-task daily assignments. Seeking a challenging role with increased responsibilities and an opportunity for personal growth within the company.

Education

Kent State University (2004-2008)

-BA in Communications

Work Experience

Dr. Jeffrey J. Orchen D.D.S Inc. – Administrative Assistant (February 2012 - Current)

Verify and update account information prior to patient appointments

Schedule patients for efficient use of doctor and staff time

Confirm next day appointments to ensure a full schedule

Check patient quick-fill list to fill patient cancellations

Make follow-up appointments as needed

Process patients insurance claims on a daily basis using Easy Dental software

Contact insurance companies regarding patient coverage and benefits

Coordinate payments for patient accounts and insurance claims

Resolve insurance claim issues that are delinquent

Coordinate and schedule outpatient procedures at the hospital

Reconcile bank deposit from insurance companies weekly

Balance payments and charges at the end of the day

Prepare financial treatment plans and present plan options to patient at end the of their appointment

Cast Nylon’s Ltd. – Secretary/Administrative Assistant (June 2010 - February 2012)

Utilized company software to run sales reports on a daily and weekly basis

Distributed sales reports to territory managers within the company

Entered customer orders into the system with the supplied customer purchase order number

Performed internal reviews of customer purchase orders

Handled incoming customer calls for order updates

Facilitated incoming calls and routed them to the appropriate departments

Prepared samples for customers inquiring about different or new products

CVS Pharmacy – Pharmacy Technician (August 2006 - June 2010)

Provided helpful customer assistance

Received and verified prescriptions

Prepared medication for clients through mixing, counting pills and labeling bottles

Updated customer account information as necessary

Performed inventory control on a weekly basis

Ordered medications to fill inventory and special prescriptions as needed

Computer Skills

Word, Excel, PowerPoint, Easy Dental Software, Global Shop, Goldmine, Fourth Shift, Switchboard phone systems, & 60 WPM

References- Available Upon Request

Contact this candidate