Restaurant Management
Resume:
Rickey Gay
Joshua, Texas *****
******.***@******.***
Objective
To obtain an entry level position with a company that offers stability and room for advancement.
Education August, 2009 – Present Tarrant CountyCollege Fort Worth, TX Anticipated Graduation: 2012 General Studies
November, 2003 New DirectionsLearning Center Keller, TX High School Diploma
Experience
April 2014 - Current Chili's Burleson/Waco, Tx.
FOH Trainer/Server/Bar/Expo Started out at the number one Chili's in the area of Burleson, Tx. Maintained a very low guest with a problem percentage and a high guest per average percentage. Outstanding customer service and would go above and beyond for any one of my guests or employees. Relocated to Waco, Tx the middle of February and have been working as a server and Expo. Still maintain a very low guest with a problem percentage and a very high guest per average percentage on guests tickets. Relocated to Fort Worth, Tx where I train front of house employees, interview new leads, hold key shifts as shift lead and also bartend.
December 2013 –March 2013 AF+B Fort Worth, Tx
Server Elevated Dining off West 7th Street in Fort Worth, TX.
Extensive wine and craftsman cocktails as well as original locally sourced Chef drivin food.
March 2013- September 2013 Tarrant Nephrology Associates Fort Worth, TX
Billing Accounts Representative
Medical Billing for a doctor’s office of 18. Effectively processing medical claims, using I-9codes through insurance agencies as well as local and federal insurances such as Medicaid and Medicare. Filling HCFA forms as well as processing secondary insurance claims to the secondary insurance if possible. Excessive phone time as well as data entry.
October 2012- January 2013 Bennigan’s Fort Worth,TX
Bar Manager- Responsible for Managing a fully stocked bar. Liquor inventory, Beer inventory, lifting and changing kegs when empty. Scheduling and staffing for a crew of ten. Marketing and event coordinating to drive bar sales. Answering incoming and placing outgoing phone calls to several reps maintaining a professional attitude at all times. Maintaining sufficiently ran shifts with labor and P&L aspects, a team player and a go getter.
February 2012-October 2012 Chuy’s Tex-Mex Fort Worth,TX
Server Responsible for effectively giving exceptional service to guests in a high volume restaurant.
September,2011 – February 2012 North Arlington Pawn Shop Arlington,Tx
Pawn Broker Responsible for customer service, loan writer based off value of merchandise and state regulations and rules, Cash handling, gold and silver sales, inventory, lifting over 50lbs, gun safety, gun sales.
April, 2011 – September, 2011 Check N Go Bedford, TX
Manager Collections, Daily Deposits, Pay Day Loans, Installment Loans, Western Union, and Access Master Card benefits, Money Orders, Check Cashing. Managing and scheduling for 1 to 2 part time Customer Service Representatives. Managing Debt portfolio’s for the entire store, a weekly audit, upon monthly visits from the DDO, to follow up with another audit to assure the store is running correctly.
October, 2010 – January, 2011 Riscky’s BBQ Fort Worth, TX
Server
Responsible for effectively giving exceptional service to guests in a very high volume tourist attraction restaurant.
August, 2009 – November, 2010 Lathrop Interpreting Services Fort Worth, TX
Sign Language Interpreter On-call for county facilities such as hospitals, colleges Responsible for effectively translating the spoken word to sign, and sign to the spoken word
March, 2009 - August, 2009 Starbucks Fort Worth, TX
Barista
Responsible for representing the Starbucks organization as a customer facing employee. Specialized in customer service, cash handling, reconciling cash drawers and preparing deposits. Cared for the well-being of company assets and best interests.
August, 2008 – December 2008 Allstate, viaKelly Services Irving, TX
Document Viewer/Verifier Open and sort mail.
Verify and prepare insurance forms (applications, MAI, claim forms, misc. administration forms) for scanning and processing. Data entry, 10 key by touch, filing, and general office procedure.
November, 2005 – April, 2008 Triple PlayStaffing Garland, TX
Staffing Agent
Responsible for conducting two job fairs weekly, process application, conduct interviews, drug screenings, criminal background checks, hiring employees, set up and hold conference calls with clients and potential clients, file retention process, procedure and execution, outbound sales calls. Process and procedure training for new hires, bank deposits when needed.
August 2004 – November 2005 Buffalo WildWings Irving, TX
Nationwide All-Star Trainer Charged with the setup of new retail stores and training of new employees within certain time constraints based on the needs of the business. Position Required extensive nationwide travel.
Attributes / Skills
Dependable, ethical, quick study, personable, Microsoft Office applications, able to organize, prioritize, multi-task, type 70 wpm, 10 key by touch, Quick Books, general office, great communication skills.
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