Customer Service Medical

Deborah Wallace

**** **** *** *** *

Lakeland, FL 33805

863-***-**** ************@*******.***

Objective

To obtain a position utilizing my considerable clerical and public relations skills in a general facility with an opportunity for personal growth and career development.

SKILLS

Medical Computer Administrative

Terminology Windows/Internet Explorer Scheduling and Filing

Insurance Billing MS Word/Outlook Medical Records

ICD-9/CPT-4 Coding Medical Manager Answering Telephone

Ten-key-450kspm Customer Service Accounts Receivables

HIPAA Certified Keyboard-50 wpm

Yardi

EDUCATION

Concorde Career Institute Portland, OR Insurance Coding/Billing Certificate 2006

Experience

Computer Assistant Lakeland Housing Authority Lakeland, FL 2/2015-current

Provides clerical support to staff members in the office, takes and distributes accurate messages, greets public and clients directs them to the correct staff member, faxes, scans and copy documents, accounts receivables.

Intake Clerk Talbot House Medical Clinic Lakeland, FL 6/2014-2/2015

Worked accurately and efficiently, processing and renewing IMEDs(indigent medication applications) for current and new patients. Maintain and supply incoming patients medications including recording them in database, placing IMEDS in medication storage closet, pull and supply medical records, faxing, copying, scanning in accordance to HIPPA guidelines

DHS Foster Parent State of Oregon (DHS) Portland, OR 4/2009-10/2012

Trained and supported for fetal alcohol/drug affected children, provided activity for children, helped with visitations, special need children with specific disabilities. Trained in thirteen steps to effective care giving. Gloria Cunningham (certifier)

Voucher Examiner Portland Veterans Medical Center Portland, OR 9/2007-3/2009

Calculated discounted rates for Vendors who are paid at a percentage of the billed amount, authorization for paying claims, online medical claims and paid hospital inpatient claims, sent all letters to vendors for cancelled authorization and global period that are not allowed. Data Entry, Coram health claims.

Office Assistant 2 Portland Housing Authority Portland, OR 2006-2007

Assisted customers over the phone, front desk, open and closing orders, account adjustment, scheduling appointments for the case management team, filing researching payment to landlord liaison, excellent communication skill with general public, data entry, and a team player.

Reference provided upon request

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