Customer Service Sales

Laura Geiger Hornsby: St. Petersburg, FL / 727-***-**** / *****.*********@*****.***

EDUCATION:

Addiction Specialist Education

St. Petersburg College of Behavioral Health

Bachelor of Arts in Journalism, Major in Public Relations

University of Georgia

Degree Conferred: 1983

HONORS:

Member, Phi Beta Kappa Honor Society, Public Relations Society of America, International Association of Business Communicators, Dean’s List, Delta Delta Delta Sorority, Member of the Daughters of the American Revolution.

WORK:

Self Employed Contractor 2012 - 2014

Purchased and refurbished a turn of century home in Dubuque, Iowa. Successfully managed all major renovations for major reconstruction of interior of home. This included removing and moving walls, adding modern bathrooms, fully redesigned kitchen with modern appliances and plumbing, installed modern media and entertainment devices. Fully decorated home, placed on market, and closed on a contract for sale within two weeks of listing.

Hillcrest Family Services, Dubuque, Iowa 2010 - 2012

Lead Therapist

Self-managed Lead Therapist for adolescents in a Dual Diagnosis Residential Treatment Facility. Clients were counseled on the basis of mental health disorders coupled with substance abuse issues. Responsible for all client counseling which included such issues as suicide ideation and attempts, self-harm issues, depression, anxiety, anger management, grief and loss, interpersonal and family relationship issues. Also assisted clients understand how to live a drug/alcohol-free life. Responsible for the facilitation of group therapy, family therapy, correspondence with courts detailing client’s need for further therapy and length of treatment. Documented all justification to the State of Iowa for client’s need for Title 19 funding via notations after each individual and family session. Maintained a positive rapport with all clients. Additionally, I was responsible for the assessment of all new clients and created individual treatment plans and supervised staff how to best serve each client individually in the treatment home. Also worked as on-call Mental Health Tech at Hillcrest Adult Mental Health Facility. Supervisor: Julie Heiderscheit, 563-***-****.

The Costello Center for Counseling, St. Petersburg 2008 - 2009

Life Coach

Counseled children and adolescents in areas such as self-esteem, depression, anger management, and effects of divorce, family relationships, addictions, Attention Disorder/Hyper-Activity Disorder, eating disorders, and more. Also performed supervision for court ordered family visitations. Supervisor: Dr. Kim Costello, 727-***-****.

Chicos, FAS, Inc., St. Petersburg 2002 – 2007

Sales Associate

Performed Sales and Marketing for high-end clothing line. Produced a high volume of sales. Provided excellent customer service and provided friendly, professional reception of customers. Manager: Margaret “Kat” McCord, 727-***-****.

Freelance Writer, I have written (8) eight children’s books (currently in marketing stage).

Writer and marketer for Hollis Hampton and Pizzazz clothing lines: Created brochure catalog, developed print ads and all marketing.

Writer for Young Life, St. Petersburg Chapter. Developed and wrote Young Life newsletter for youth oriented Christian ministry.

Membership Director for President’s Club, St. Petersburg.

Responsible for membership sales, monthly newsletter and ads.

Public Relations Assistant, Johannesson, Kirk & MaHarry Advertising, St. Petersburg.

Developed extensive PR programs for various clients and client relations.

Public Relations Coordinator, Psychology Clinic, University of Georgia.

Designed and implemented Public Relations Campaign for clinic including radio and TV spots, press releases and brochures.

SKILLS:

Office Suite, Windows, Mac OS-X, Pages, Word, Excel, Quick Books, Google, iPhone 6 and

Android user.

PERSONAL:

Hobbies are Tennis, Running and Antiquing. Former member Junior League of St. Petersburg, current member of the Daughters of the American Revolution. Active member of First United Methodist Church since 1962.

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