Customer Service Professional Experience

QUALILFICATIONS

An experienced professional with over 15 years of cumulative experience working in a production environment in the manufacturing and construction industries, who has excellent interpersonal skills and a strong work ethic.

CAREER HIGHLIGHTS

8 years’ experience operating fork-lifts, hand trucks, pallet jacks, skids, floor dollies, and other power and hand tools

Current OSHA Forklift Certification

Assist with furniture installations, building evacuation, fire and safety drills procedures

Engage and procure materials and/or external services from appropriate third party suppliers

Handle job responsibilities including customer service, sales, and inventory control

Prioritize, schedule and execute work process activities; Process and maintain warehouse documentation

PROFESSIONAL EXPERIENCE

H-E-B Distributers Houston, TX

ORDER SELECTOR December 2016 – Present

Responsible for selecting orders for shipment; Use forklift; Open master cases, verify product against assigned location; Load box trucks; Operates equipment per SOP; Accurately complete assignment and resolve accuracy related issues

Silver Eagle Distributers Houston, TX

PRODUCT HANDLER August 2015 – December 2015

Responsible for driving package and draught trucks to and from loading area as required and properly park trucks in staging area; Use forklift and off-load package, draught and box trucks; Store received product in warehouse; Column stack product by hand to maximize effective utilization of space on Route Trucks; Report obvious vehicular mechanical/safety problems.

Home Depot Houston, TX

LEAD TOOL TECHNICIAN November 2014 – August 2015

Responsible for workplace health and safety standards; disassembly and repair of defective equipment; Record repairs required and parts used; Inspect and test equipment to locate damage or worn parts and diagnose malfunctions; Repair and rebuild defective mechanical parts using hand tools and power tools; Adjust working parts, such as fan belts, contacts, and springs, using hand tools and gauges; Test equipment; Maintain stocks of parts; Operate forklift.

MILLWORKS ASSOCIATE January 2014 – November 2014

Responsible for the sale, set-up and installation of millworks products; Operated woodworking machines; Utilized hand tools to fabricate specialized millwork; Coordinated online and in store orders; Served as Inventory Control Officer maintaining the stock and restock of products; Performed weekly pack downs and inventory. Operated forklift.

Artistic Supply Solutions Houston, TX

WAREHOUSE ASSISTANT MANAGER November 2010 – July 2013

Responsible for planning, coordinating and monitoring the receipt, order assembly and dispatch of goods; Utilized space and mechanical handling equipment; Responded to and dealt with customer communication by email and telephone; Maintained stock control systems and ensured inventory accuracy; Managed staff of 8; Produced weekly and monthly status reports; Oversaw planned maintenance of vehicles, machinery and equipment; Served as liaising with customers and suppliers.

SENIOR WAREHOUSE ASSOCIATE May 2010 – November 2010

Responsible for receiving, stocking, picking, packing, and shipping activities; Handled outgoing shipments including pulling, packing, weighing and labeling materials; Verified purchased products and entered order receipts; Performed customer quality assurance inspections; Assisted in loading trucks; Ensured proper functioning of warehouse equipment; Recorded complaints from customers concerning dissatisfaction; Assisted in handling telephone inquiries/orders; Operated forklift.

COMPUTER SKILLS

Microsoft Access (Novice)

Microsoft Excel

Microsoft Internet Explorer

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

TRAINING

Universal Technical Institute Houston, TX

Automotive & Diesel Industrial Technology, Nissan NATT, Cummins CQTP January 2014

REFERENCES AVAILABLE UPON REQUEST

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