Customer Service Medical

THERESA A. HAROLD

**** ********** ******, ***. * • Los Angeles CA 90034

*********@*****.*** • 310-***-****

Entry-level MEDICAL CODING AND BILLING SPECIALIST/CUSTOMER SERVICE with over ten years of experience developing rapport and trust with a diverse population of customers and clients. Currently pursuing AAPC’s Certified Professional Coder (CPC) exam. Ready and eager to assume new career.

KNOWLEDGE OF:

CMS-1500/CMS-1450 (UB-04) claims forms

Medicare/Medicaid/Tricare

Workers’ Compensation

MedLook medical billing software

HMOs/PPOs/other health plans

CPT/ICD-10/HCPCS codes

Medical coding software

Medical terminology

Human anatomy/physiology

Microsoft Office/Word/Excel

Film/Television/Production

MAC (Apple Products) proficient

Pharmacy Tech/Lab

Contracts

Managments

Professional conduct (HIPAA, Joint Commission standards)

Medical ethics

Electronic claims submission

Medical billing clearinghouse

Working with healthcare providers

Disability insurance

Managing patient/client accounts

Electronic health records (EHR)

RELEVANT O-THE-JOB EXPERIENCE

Communication: Negotiated written parking contract on behalf of The Culver Studios; reached favorable agreement with Culver City Parking Structure to house 85 vehicles at 40% discounted price during busy holiday hours. Parking resolution helped build strong alliance with Culver City.

Organizational: Prioritized parking inventory at Raleigh Studios; compiled Excel spreadsheet of parking concerns from production companies. Restructure parking lot layout after evaluating number of executive, assigned, and unassigned spaces. Arranged limited number of assigned spaces for each production company, increasing number of unassigned spaces thereby decreasing parking issues.

Customer Service: Assisted Apguard Medical patient with insurance approvals for new medication; completed and submitted Medi-Cal paperwork. Telephoned Medi-Cal customer service to discuss patient’s concerns. Actions promoted patient’s confidence in caregiving services.

EDUCATION AND AFFILIATIONS

Course Graduate, Medical Coding and Billing Specialist, U.S. Career Institute Fort Collins CO, 2015

Member, American Academy of Professional Coders (AAPC) Salt Lake City UT, 2015

WORK EXPERIENCE

Manager of Parking/Security THE CULVER STUDIOS, Culver City, CA 2009-2014

Administrative Assistant RALEIGH STUDIOS, Manhattan Beach, CA 2007-2009

Pharmacy Technician APGUARD MEDICAL INC., Woodland Hills, CA 2005-2007

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