Customer Service Representative

ShaRae williams

Kansas City, MO *****

****************@*****.*** - 816-***-****

I am looking for a long term job that will grow into a career. I want to be around great leaders. Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Usa 800 - Kansas City, MO

Responsibilities

Customer Service Specislist May 24th 2013 – Current

-I am responsible for advertising the brand Talbots. I also advertise their promotions and place orders for our customers.

- Manage a government account know as EBT or Admin

-Converse with banks to verify clients accounts, and approve transactions.

-Communicate clearly to our clients to inform them that we are taking care of their brands name. Accomplishments

I received employee of the month for 2 months straight. Even though i am not a trainer i still help train other associates who need help.

Skills Used

I am never afraid to take on a task at work. I always keep my professionalism and my composure in any situation, especially when angry or frustrated customers need to be taken care of. I can make any situation a good one and a great learning experience.

Student Stylist

Marinello Schools of Beauty - Overland Park, KS - January 2014 to May 2015 Responsibilities

I took care of clients by performing services on their skin hair and nails, I was also responsible for scheduling appointments, and keeping a clean sanitary work area. Skills Used

I learned how to style different types of hair textures, I can cut with shears, I can foil but I need help with formulas, but I can apply well. I can adapt my creativity with each client I have Event Planner and Server

Fresh ideas - Columbia, MO - August 2010 to May 2012 Responsibilities

Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.

Prepare relishes and hors d'oeuvres.

I was responsible for keeping my area clean. I decorated events, and prepared delicious appetizers and dinners for guest.

Accomplishments

Whenever I had to step in and bartend for an event i made the most tips so i was top bartender. I also followed our budget every month and made sure our company was financially stable. Skills Used

Defiantly leadership and communication skills. Talking to other employees and clients was very important. Employees had to be comfortable and knowledgable on what events was going on, and out clients had to taken care of with the best customer service

Student Work Study

Spay and neuter Kansas city - Kansas City, MO - August 2009 to May 2010 Responsibilities

File and maintain records.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Receive payment and record receipts for services.

Schedule appointments and maintain and update appointment calendars.

Analyze data to determine answers to questions from customers or members of the public.

Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Supply animals with food, water, and personal care.

Clean facilities and equipment such as dog pens and animal control trucks.

Make sure the animals were comfortable before surgery

Contact animal owners to inform them that their pets are at animal holding facilities. Accomplishments

I promoted snkc and got us more sponsors and donations so we can help the less fortunate get items for their animals

Skills Used

I had to use my communicatio skills. I also had to multi task Student Worker

Polsinelli Law Firm - Kansas City, MO - August 2008 to May 2009 Responsibilities

Store completed documents in appropriate locations.

Locate and correct data entry errors, or report them to supervisors.

Select materials needed to complete work assignments.

I was also responsible for delivering files to lawyers so they can study their cases. Accomplishments

I teamed up with the record department and helped them organize 7000 files in numerical order to make it easy for lawyers to find cases they were looking for in an timely fashion. The records department ran more smoothly. Skills Used

Time management and filing

Student Worker

Kansas city public library - Kansas City, MO - August 2007 to May 2008 Responsibilities

Search standard reference materials, including online sources and the Internet, to answer patrons' reference questions.

Review and evaluate materials, using book reviews, catalogs, faculty recommendations, and current holdings, to select and order print, audiovisual, and electronic resources.

Organize collections of books, publications, documents, audiovisual aids, and other reference materials for convenient access.

Test electronics units, using standard test equipment, and analyze results to evaluate performance and determine need for adjustment.

Write reports or record data on testing techniques, laboratory equipment, or specifications to assist engineers. Accomplishments

I helped the IT department run test on hundreds of computers we had a deadline to meet and i helped the department beat it.

Skills Used

Time management and multi tasking.

Student Worker

Christian foundation for children and aging - Kansas City, MO - August 2005 to May 2006 Responsibilities

Confer with production or support personnel to produce or coordinate production of advertisements or promotions.

Confer with other managers to identify trends or key group interests or concerns or to provide advice on business decisions.

Plan or direct development or communication of programs to maintain environmental responsibility.

I was also responsible for preparing brochures about CFCA to send to addresses of families who wanted to adopt children in different countries.

Education

Stephens College, Columbia, Missouri United States Completed coursework towards Business Entrepreneurship, December 2011 Cristo Rey Kansas City

Graduated in top 10 of class in 2010

Accomplishments

With this job i accomplished learning how to take direction and i learned thats its ok to follow sometimes because following the right leaders at this job taught me to be take initiative sometimes. Skills Used

Leading, listening,and multitasking.

EDUCATION

Cosmetology in Cosmetology

Marinello schools of beauty - Overland Park, KS

2014 to 2015

Some College in Business entrepreneurship and creative writing Stephens college - Columbia, MO

2010 to 2012

Highschool diploma in College prep

Cristo Rey kansas City - Kansas City, MO

2006 to 2010

SKILLS

Customer Service Representative (6 years)

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