Sales Customer Service
Resume:
Omaha, NE *****
************@*******.***
***********@**************.***
Skills/Strengths
Strong written and oral communication skills
Effective time management skills
Organization skills: ability to manage multiple priorities
Proven track record of establishing strong business relationships
Sales and marketing skills
Proficient computer skills: Microsoft Suites, PowerPoint, Excel, PeopleSoft, Outlook, Internet and various in house applications
Strong presentation skills
Ability to create compelling informative and professional standard graphics through flipcharts, PowerPoint and internet tools
Top 5 strengths: Harmony, Fairness, Individualization, Empathy and Adaptability
Professional Experience
Carlson Rezidor Hotel Group Omaha, NE 2001-present
Hotel Specialist-Hospitality Support Services Center
2009-present
Partner with District Directors and hotel management to develop and implement hotel action plans
Advise and train hotels on sales tools such as Lanyon, Meetingbrooker, Innbox and Lead Star
Respond to questions regarding the RFP and consortia process assist with bid pricing based on Brand process
Regularly review and provide analysis support in the distribution mix and performance of assigned hotel’s database in all distribution channels
Provide counsel to hotels on Brand sales processes through incoming service request and generate outbound program or initiative call outs and communications
Provide hotels with recommendations on how to complete their action plans, help them assess the value of the tools they have available and make recommendation to hotels on tactics to complete their plans
ROPES Program Specialist -Distribution Services/HSSC
2006-2009
Served as a sales resource for Revenue Optimization hotels within the ROPES program and assisted in deployment and reinforcement of the ROPES hotel program
Acted as a liaison to the Revenue Optimization Specialists
Provided documented material and support to both the internal and external customers regarding new functionality and updates. Other responsibilities included tracking and reporting results to executive level management, monthly executive summaries, served as the initial contact for active hotels and handled promotion of the program to potential customers
Field Training Delivery Specialist -TED
2004-2006
Organized, delivered and evaluated the effectiveness of training courses
Managed specials needs projects, delivered training in the field on brand orientation, systems training, operating standards and brand culture
Managed entire process of planning, scheduling, travel and training delivery
Conducted quality assurance checks and worked towards establishing brand standards at the hotels
Maintained a rigorous training schedule, traveled three weeks out of the month domestically and internationally.
Corporate Training and Education Delivery Specialist -TED
2001-2004
Delivered and evaluated training courses and educational programs to support the achievement of company sales and service goals
Developed curriculum to support internal staff needs
Organized and delivered classroom training, new hire orientation, voice reservations and customer service departments
Updated existing training program to reflect changes in curriculum and enhancements in applications
RiverBoat Inn /Holiday Inn
Sioux City, IA 1998-2001
Guest Service Agent Supervisor
Oversaw hotel front desk staff on daily tasks as well as completed weekly employee scheduling
Worked various facets in the hotel that included; new hire training,
sales, accounting, restaurant/ catering and back of the house operations
Education
Masters of Education
Adult Learning Performance and Development
Concentration in Human Resource Management
Drake University, Des Moines, IA
2005
Nebraska Study Abroad Program
Aristotle University, Thessaloniki, Greece
Palacky University, Olomouc, Czech Republic
1999
Bachelors of Science
Speech Communications
Wayne State College, Wayne, NE
1998
Activities/Interests
Alumna Theta Phi Alpha Sorority- Wayne State College
Volunteer for the Omaha Dog Park
Travel, Learning, People, Music, Theater, Antiques, Reading,
Crafts, Sports, Politics, News Junkie and World Events
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