Customer Service Administrative Assistant
Resume:
Donna Gray
Cincinnati, Ohio *5236
**************@*****.***
SKILLS: Quality phone skills
Experienced in Microsoft Office Software: Word, Excel & Outlook
Excellent customer service skills including complaint resolution
Operating various office equipment, copiers, fax machine, etc.
Gathered statistical data from the general public
Communicated product information
Tabulated information for corporate utilization and distribution
EXPERIENCE: Walgreen’s Pharmacy, Cincinnati, Ohio 2007 - Present
Customer Service Representative
Handled all aspects of customer service and sales for retail division
Assembled merchandise for display
Ensured pricing accuracy of store merchandise
Provided efficient inventory control
Insured patients information remained confidential following HIPPA Guidlines
United Way (Housing Opportunities Made Equal), Cincinnati, Ohio 2004 – 2007
Volunteer Administrative Assistant
Typed correspondence on computer
Provided telecommunication support
Responsible for clerical duties
Routed mail
Fifth Third Bank, Cincinnati, Ohio 1995 - 2002
Authorization Representative/Credit Fraud
Responsible for lost, missing, and stolen credit cards
Verified cardholder information
Interacted with merchants and banking institutions
Provided approval codes for merchants
EDUCATION: IKRON Corporation 2015
Microsoft Office 2010
Received Certificate of Completion. in all Microsoft Programs
University of Cincinnati (Raymond Walters Campus) 2005 – 2006
Course work in Computer Technology Support
Cincinnati State Technical College, Cincinnati, Ohio 1990 – 1994
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