Sales Management

Chiraporn Jenny Charoenmin

Home 480-***-**** *** S. Dobson Road,#112

Cellular 480-***-**** Mesa, AZ 85202

***.*****@*****.***

QUALIFICATION HIGHLIGHTS

Education: Master Degree – Hotel Management, Bachelor Degree-Political Sciences

Achieved 12 Travel Specialist Certificates

Over10 years US Airways Vacations experience with a strong working knowledge of SHARES/QIK RES, TGM (Total Group Manager) and Tourscape and other related work experiences

Over 10 years of hospitality experience in sales and marketing with management positions

Languages: Thai, English, German

Highly motivated with positive attitude, team player, and self-starter

Excellent comprehension and retention.

Ability to deliver accurate work in a multiple deadline environment

Proven ability to manage multiple tasks and effectively handle shifting priorities in a dynamic work environment

Proficiency with MS Office applications (e.g., Excel, Access, PowerPoint, Word)

Proven outstanding organization abilities within a fast-paced, stressful work environment

Ability to work independently with an excellent command of decision-making and problem-solving

Excellent communication skills with ability to effectively interact with employees at levels and from various departments within the organization

Able and willing to adopt to changes, particularly to automated solutions

Able to anticipate internal and external customer issues and preplan resolutions

Willingness to work long hours

EDUCATION

Master Degree in Hotel Management

Alpina School of International Hotel Management, Lenzerheide, Switzerland Bachelor Degree of Political Science (Public Administration) Chaing Mai University, Chaing Mai, Thailand

TRAINING CERTIFICATES

*US Airways Vacations Specialist; Travel Agent University, 2006

*MGM MIRAGE Master Specialist ; Travel Agent University, 2006

*Wingate Inns Master of Business Travel ; Travel Agent University, 2006

*Intercontinental Asia Pacific; Travel Agent University, 2006

*Dominican Republic Specialist ; Travel Agent University, 2006

*Langham Hotels Specialist ; LUXURY TRAVEL UNIVERSITY, 2006

*Visit Malaysia 2007 Specialist ; Travel Agent University, 2007

*Cayman Island Specialist; Travel Agent University, 2007

*Cayman Island MASTER Specialist; Travel Agent University, 2007 to 2007 - Family Travel

*Myrtle Beach Area Specialist ; Travel Agent University, 2007

*Britain & London Specialist; LUXURY TRAVEL UNIVERSITY, 2007

*Fairmont Famous Travel Agent Education & Recognition Program, LUXURY TRAVEL UNIVERSITY, 2007

EXPERIENCE (15 YEARS)

US AIRWAYS VACATIONS: January 23, 2006 – July 07, 2015 US AIRWAYS, Tempe, Arizona USA

USV Group Administrator US AIRWAYS VACATIONS

April 01, 2007 – July 07, 2015

Responsible to handle USV group customer relations by response to customer, investigate

Responsible to handle USV group Hotels contract, negotiating rates, terms of payment, co-ordinate detail of group, make payment (via accounting department) Coordinating ground transportation and hotel accommodations, and provides travelers with directions and destination information. Knowledge of relevant flight regulations and required travel documentation. Coordinating client schedules with business deadlines.

To create detailed itineraries using programs such as Microsoft Word, Excel and Outlook to meet specific deadlines. Research travel procedure and destination information on the Internet, creates and maintains relevant files and databases, and stays in constant communication with customers and venders. Working oftentimes under pressure with many different departments and varied clientele necessitating excellent interpersonal skills.

Maintains a thorough knowledge of policies and procedures established by TLC, Marketing, Quality Management, Customer Relations, and Accounting departments. Explains vacation package and travel policies and procedures to the customer(s) including cancellation policies, waivers and charges of various fees, as determined by TLC, Marketing, Quality Management, Customer Relations, and Accounting departments. Assisting in the training of new group agents USV Group Sales Agent US AIRWAYS VACATIONS

01June, 2006 – March 31, 2007

Receives incoming sales calls from the general public and travel agents inquiring about group vacation packages. To assist customers by providing information and booking group vacations. Handles incoming reservation sales calls from the general public and travel agents regarding information on various group vacation packages. Uses TGM & TOURSCAPE software to provide customers with complete group vacation package information including available flights, hotel accommodations, ground transportation, tours, etc. Anticipates customer’s travel needs and uses dynamic sales techniques to assist the customer in the design of a complete group vacation package. Prepares and obtains signed contracts from customers and travel agents. Completes the final booking and verifies all details before generating the travel itinerary. Notifies transfer companies and hotels of group arrivals. USV Reservation Agent US AIRWAYS VACATIONS

January 23, 2006 – May 31, 2006

Reservations Agent sell US Airlines Vacations service to prospective customers by answering incoming calls and assisting customers in reaching satisfactory solutions to their travel-related needs. They apply sales techniques while providing schedules, fare and flight information to customers. Manager, Co-owner RICE BOX THAI CUISINE,

August 01,1999 – December 31, 2005 Phoenix, Arizona The 95 capacity Thai Restaurant, voted one of the best of Ahwatukee 2003, 2004, 2005.

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