Customer Service, Flight attendant, Real Estate
Resume:
DALEENA POPHAM
Scottsdale Az, 85254
Cell: 480-***-****
Email: *************@*****.***
Career Objective I strive to work with a private airline to provide the highest level of customer service. I want to represent my past experience of my gift of dealing with various types of people and several years of various situations. I want to grow and learn in the private business of Aviation.
SKILLS
Has a genuine passion for people.
Excellent organization skills-ability to prioritize, multi-task, lead, direct, and solve problems
effectively.
Immense exposure to the fast paced and high profile work environment through past work experiences.
Honest and ethical, with respect to customer
confidentiality
Detail oriented/result/goal oriented/self-
motivated/articulate, creative.
Strong verbal communication skills for dealing
effectively with all types of personalities.
Adaptive team player /courteous demeanor/energetic positive work attitude.
Proven leader in customer service
Driven and high energy to create positive results.
Highly self motivated individual with a strong track record in delivering professional quality customer service.
Love to travel
WORK HISTORY Flight Attendant 06/25/2015 – present Mesa Airlines
Certified in In-flight services by Federal Aviation Administration.
Provide service to our customers, providing them with a safe and reliable onboard experience.
Ability to remain calm and collective during challenging situations.
Have a knowledge of all emergency procedures and ability to operate all emergency equipment on board the aircraft
Have training in CPR, self defense, and all safety procedures
Serve first class dinners on longer flights to guests in a high class manner.
Provide constant attention to our customers, providing them with a safe and reliable onboard experience
Greet passengers, monitor carry-on baggage and direct passengers to assigned seats
Ability to remain positive, respectful and understanding during challenging situations and/or passenger conflict
Maintain physical health and professional appearance standards
Maintain a thorough working knowledge of all emergency procedures and ability to operate all emergency equipment on board the aircraft
Explain use of safety equipment to passengers in a clear, concise manner
Serve beverages, snacks and meals where applicable
Assist passengers to store carry-on luggage in overhead or under-seat storage
Inform passengers of federal aviation regulations before push back, during flight and prior to landing
Perform duties related to unforeseen medical emergencies and special needs passengers, i.e., unaccompanied minors and their paperwork, visually or hearing impaired, language impaired, elderly, physically challenged, etc
Abide by policies outlined in the Code of Conduct, Employee Handbook, Flight Attendant Manual and Code Share Partner standards
Event planner and personal assistant. 05/2013 - 2015 Raise The Bar Scottsdale Az
Provided concierge service for private parties, and charity events.
Dealt with all banking and handling of event planning and details. DALEENA POPHAM
15608 N 71st Street #315
Scottsdale Az, 85254
Cell: 480-***-****
Email: *************@*****.***
Licensed Realtor 05/2006-present Arizona Dept. of Real Estate Home Smart
Working with clients on a daily basis and assisting them in the process of buying and/or selling their home
Handling confidential and time-sensitive material, such as negotiating sales, advertising, signing title documents, contract writing, customer service, facilitating, and chauffeuring.
Luxury property specialist with special detail.
Personal Private assistant 01/2004 - 04/2006 GPC Development
Developer of properties, both residential and commercial.
Property Manager for all properties owned.
In charge of collection of rents, in negotiating leases and terms. Business Owner of Luxury Car Dealership 03/1986 to 01/2004 National Car Liquidation
Owner and operator of an automobile dealership specializing in luxury vehicles.
Wholesale purchased vehicles and retailed them to buyers in different parts of the United States. EDUCATION
Studied Business and Marketing
Studied Business Development
Continual Education in Real Estate
Studied Development for zoning and rezoning for both residential and commercial
Greenway High School – Phoenix, AZ 1984
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