Technical Support Service

T.DEEPA

*/***, ************** **** ******, Thiruvalluvar Nagar,

Medavakkam.

Chennai – 600 100

Mobile: 770-***-****, 869-***-****

E-mail:**************@*****.***

Objectives:

To work with enthusiasm and dedication to meet the goals and responsibilities in my job and to take the company to great heights of success and growth.

Strong customer relation skills

Good analytical and problem solving skills.

Good learn player

Self motivated and performance orient

Educational Qualification:

COURSE

NAME OF INSTITUTION / BOARD/UNIVERSITY

YEAR OF PASSING

PERCENTAGE

CLASS

SSLC

NMPT English Medium, Panambur, Mangalore / KSSEB

2004

67.00%

First Class

PUC (HECA)

Canara PU College, Mangalore / Karnataka PU Board

2007

64.00%

First Class

B.B.M

Canara College, Mangalore / Mangalore University

2010

50.00%

Second Class

Certification:

Diploma Financial Accounting and Management (DFA) - NIIT Mangalore Institution

Technical Qualification:

Operating Systems : Windows 2003/2007/XP

Packages : Basic computer navigation skills, MS Office, Tally 9

Experience:

B2X Service Solution Indian Pvt Ltd Chennai Feb 2015– Jun 2015

Technical support

Customer care Department -- Apple Authorized

MRL POSNET PVT.LTD Chennai Mar 2012 – Sep 2014

Technical support

Responsibilities:

Application Testing: Testing the new Application for all kind of terminals like VERIFONE/ INGENICO &MRLPAY before the release.

Application loading: Managed terminal dispense to the various locations after loading the Application & key injected on TAT

Parameter file creation Management: Parameter files creation manually & VC managed as per the TAT (VeriFone & Ingenico)

VERIFONE TMS: Handling VeriFone TMS (configuring application in VC TMS, Application Testing)

INGENICO TMS: Handling INGENICO TMS (configuring application in TMS, Application Testing)

Installing and troubleshooting of EDC & POS machines.

Provide solutions to Merchants over phone.

Cross check and verify weekly and monthly report.

Firstsource Solutions Chennai April 2011 – Nov 2011

Associate

Customer accounting department - Airtel Backend Process in non-voice.

Hobbies:

Reading

Listening to music

Social Service

Personal Profile:

Name : T.Deepa

Husband’s Name : L.Thiruniraiselvan

Date of Birth : 18-09-1987

Gender : Female

Marital Status : Married

Nationality : Indian

Languages Known : English, Tamil, Kannada, Sanskrit, Malayalam, Tulu

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Place: Chennai [DEEPA T]

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