Computer Customer Service

Arthur Martin Handy

***** ** *** *****,

Beaverton, OR. 97006

Ph. 503-***-****

Email *********@*****.***

Education: Computer Career Institute & Dale Carnegie

(3/89 to 11/89)

Completed Computer repair course with Academics Honorable Mention at Concord Computer Institute. Received Certificate Diploma in PC Repair and awarded for perfect attendance.

(4/90 to 7/90)

Completed the Dale Carnegie Human Relations Course. Received Diploma and perfect

attendance awards.

Skills & Experience

Built and Integrated computer labs. Helpdesk support. Hardware and software upgrading ability. Trained in PC Computer repair. Data entry with bar coding. Documentation of software programs and errors. QA Software and Hardware Blackbox script testing. Inventory control on Computer related equipment.

Technical Support on Software DOS 5.0 (and 6.2) and Windows 3.11. Excellent knowledge of Windows for Workgroups 3.11, 95, 98, 2000, Vista, XP, NT 4.0, and Windows 7. With Microsoft office 2004, MVS, F-Secure, BMRS, Remedy and AMP programs. Multi Media Tape Silos. Printer and Monitor setup. Computer basic repair.

Work History:

Nike / ATOS Contract

Nike World Headquarters Campus

Beaverton, Oregon

Computer Tech II

(October 2011 to Current)

ATOS Deployment team. Setting up Laptops, Desktop systems that have been

reimaged with Windows 7. Setup Printers, Monitors, with Systems

For End Users on the Nike World Headquarters Campus Office sites. Some basic

Computer repair skills issues. Multi tasking with hourly time constraints on setups.

Working with IP addresses and Network issues.

Nike/Lockheed Martin Corporation– NWDC

3925 NW Aloclek Place., Suite 100A

Hillsboro, Oregon 97124

(10/25/04 to 08/08/11)

Computer Assoc Operator (Computer Operator) in the Tapelib Office Group.

Manage Tape inventory on 11 Computer Tape Media Storage Silos.

Coordinate Reports with tape eject process with morning shipment to Iron

Mountain Storage. Manage offsite tape silos. Work with programs Nike Bundle MVS,

BMRS, F-Secure, Windows XP with Microsoft Office Software 2004, Remedy, and AMP programs. Maintain tape Scratch inventory numbers. Shipping and receiving Media tapes.

Fred Meyers Walker Road Retail Store, Beaverton, OR. 97006

6/1/00 to 10/10/04

Retail Cashier in the Home Electronics Department. One hour film Development and customer service sales. Customer sales and restocking.

Beaverton Library, 12375 SW 5th St., Beaverton, OR. 97006

(9/1/00 to 2/12/02) Library Aid II

System Computer and Printer Support. Maintain Patron User Policy.

Book Reference Patron support. Internet Explorer 5 and Window NT4 User Support. System technical service, light printer and copy machine repair. Knowledge of the Dewey Decimal system and Wilinet database program.

Intel Corporation (Entex Temp. Contract) Hillsboro, OR. (Jones Farm & Aloha)

(5/10/99 to 2/28/00) Lab Manager (Phirm and MSAP Group)

Manager of 3 computer labs, in charge of hardware and software upgrades with Windows NT 4.0 Workstations. Familiarity with Microsoft Office and Windows 2000.

Setup server for Phirm Group with Windows NT 4.0 server software and maintained server tape backup. Coordinated system computer orders for the MSAP group. Coordinated inventory on all systems.

Intel Corporation (CDI Contract), Hillsboro, OR. (Hawthorne Farms)

(3/98 to 2/99) AML Technician

Ran Windows NT 4.0 Workstation software builds on Pentium Systems. Pickup and Delivered PC Surplus Computer related equipment from other Intel sites. Checked out old systems, cleaning up old hard drives for donation to schools and other learning organizations. Ran special projects for Intel group testing.

HSI Computers Beaverton, OR.

(9/97 to 2/98) Hardware Computer Technician

Built Pentium systems for customer orders, using Windows 95. Repaired old 486 system trade-ins. Repaired in-house computers and software upgrades. Ran monthly inventory.

Intel Corporation (CDI Contract), Hillsboro, OR. (Jones Farm)

(1/95 to 12/96) Software Test Technician/Lab Manager

Integrated DCS Lab with Pentium 90s to 200MMX and oversaw software and hardware maintenance of 15 systems. Ran quality White box testing Proshare Video Conferencing software builds and validated with protocols TCPIP, IPX, and ISDN with Win 3.1, Windows for Workgroups 3.11, Win 95, Windows NT 3.51. Internet familiarity.

Systems Technician in the Systems Integration Group (Hawthorne Farms).

Built Pentium Beta Systems & installed DOS 6.22 and Windows 3.1 software.

Directed and executed Environmental Stress Testing (112000 SPECS blue book) on Beta OEM Pentium systems. Ran Blackbox testing scripts.

Prometheus Products, Inc., Tualatin, OR.

(1/93 to 12/94) Technical Support Specialist

External Customer Support on Macintosh and PC type modems, Coordinated and processed RMAs to the repair department.

Leading Technology, Beaverton, OR.

(6/90 to 5/92) Technical Support & Computer Repair Technician

Started out repairing RMA computers ran monthly inventory control. Transferred to Technical External End User Support to for hardware and Software support using

Windows 3.1 and DOS 5.0 and 6.22.

Transaction Recording Systems Portland, OR.

(9/81 to 9/88) Customer Field Service Technician

Repaired microprocessor and computer related equipment and ran mainframe data operations.

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