Desktop Support Specialist
Resume:
MARTIN E. MORIN
Canton, Michigan 48188
***********@*****.***
Objective
A position in the computer / IT industry that will provide both the challenge and opportunity for advancement.
Highlights and Qualifications
Hands-on experience installing and supporting hardware, software and networked systems in a multiple user environment.
In depth interest and knowledge of current and upcoming technologies.
Excellent customer service, oral and written communication skills.
Recipient of “Something to Crow about” employee recognition award.
Recipient of Workplace recognition for outstanding Customer Service Award January 2013:
"Marty consistently responds immediately when desktop support issues occur. He listens to the problem and is a great communicator, explaining in easy terms what he thinks the problem is and works quickly to correct it. The nominator describes Martin as "one of the best examples of customer service I have ever seen" and "our secret weapon for productivity”
Professional Experience
In-depth knowledge of Windows XP & Windows 7 support & technical troubleshooting skills.
Working knowledge/experience of PC imaging and remote control support tools. Determination and resolution of hardware, software, and network related difficulties, using both wired and wireless devices.
Provide exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users to ensure customer satisfaction.
Knowledge of Microsoft Office applications and other standard office environment software including, Adobe Acrobat, IE8/IE9.
Provide client-side PC Support including the troubleshooting & break/fix of PC hardware, software, network connectivity, account management, & printing.
Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes
Employment History
2010 – 2014. University of Michigan, Department of Pathology
Desktop Support Specialist Intermediate
Assist faculty and staff with assessment and ordering of new hardware and software, including computers and peripherals.
Imaging and deployment of core and non-core image workstations
User and resource account creation and maintenance, including outlook/exchange, distribution lists and calendars.
Virus, spyware and malware detection and removal
Experience using Remedy incident/request/change/problem management system and working knowledge of RDP, Active Directory, TCP/IP, DNS, DHCP
Exclusive support of the following equipment/applications:
Winscribe Digital dictation system. Daily support of the software, implementation and design of an MCIT package for deployment.
Phlebotomy Mobile Carts. Revamping and daily support of over 40 mobile carts complete with laptops, scanners, label printers, mouse and keyboards.
Macropath Imaging Software. Support and customization of software used during dictations by Pathologists and Pathology assistants.
Olympus CellSens Software. Installation and support of microscope camera software used by pathologists for slide review and image capture.
2004 – 2009 Huron Valley Electric, Ann Arbor, Michigan
CAD Engineer
2002 – 2004 Durr Industries, Plymouth, Michigan
Piping CAD Designer
Education
1983 – 1987 University of Toledo, Toledo Ohio
Bachelor of Business Administration
CompTIA A+ Certification (in progress)
CompTIA Network+ Certification (in progress)
References Provided upon request
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