Engineer Software
Resume:
Shikha Dhir
Senior Software Systems and Test Engineer at NetApp. Expertise - Network Protocols,Storage Protocols (nfs,cifs,san),Cloud Computing,Voip,Networking, SIP,Testing and Automation
Summary :
• Senior Software Engineer. Over 10 years of experience in the field of Networking, Storage, Cloud technologies and writing Automation.
• Experience in Storage, Cloud, Openstack, Networking, Voip, Cifs, SAN, NFS protocols.
• Lead Large scale, customer critical projects.
• Experience in Multi team interactions. Took complex and time critical projects to completion with high quality standards.
• Experience in carrying large scale system tests and recreating customer scenarios for testing and triaging issues.
• Experience in UNIX, LINUX, PERL, PYTHON, C and C++
• CCNA Certified.
• Strong Analytical and Troubleshooting Skills.
• Experience in Android Technologies.
• Experience in IP Phones and Voice Over IP Technologies.
• Experience in SIP Technology.
• Experience in writing automation scripts, test plans and test cases. Experience working in both Waterfall and Agile setups
SKILL SET
Networking Expertise: CCNA Certified, SIP Technologies, Voice Over IP, Storage and Cloud, Openstack
Programming Languages: C, C++
Scripting Language: Tcl,PERL,PYTHON
Web Technologies: Web 2.0, s, AJAX
Databases: SQL Server, MS Access
Operating Systems: Linux, Windows.
Framework: Waterfall, Agile (SCRUM)
Phone:
Address:
Raleigh-Durham, North Carolina Area
Website:
https://www.linkedin.com/in/shikha-dhir-96751828
Email:
**************@*****.***
EXPERIENCE
NetApp
November 2012 to Present
Sr Software System Test Engineer
Worked on Networking Protocols - cifs, nfs and iscsi .
Expertise in writing automation using Perl and some Python.
Strong networking skills, experience working hand on with storage equipment in labs.
Responsibilities included recreating customer scenarios, testing and triaging the large and complex storage setups.
Lead a lot of complex projects critical to customer.
Worked on LDAP on scaled Networks.
MCC Test Lead: Experience setting up and testing complex infrastructures such as MCC. Wrote automations and lead the mcc project single handedly across teams in US and India.
Expertise in OpenStack(devstack), cloud and flash technologies, storage protocols.
NDO Hi-Touch Lead: Responsibilities included preparing TDS based on ONTAP release KCIs, Leading teams with variable sizes to qualify new FAS models (including the 2000 - 8000 series and Razor), Netapp SAS Storage (DS2246, DS4243/6, DS4486, Flash and SSD storage) and switches (Cisco 5500 series). Hands-on and automation experience with setting up and configuring Netapp h/w. Validation of customer-facing documentation for all Hi-Touch NDO operations. (e.g. Head swap/upgrade, NDSR, MCC disaster recovery including Smoking Crater)
Cisco Systems
June 2008 - Nov 2012
Sr. Software Test Engineer
One of the Top performer in the team, volunteered and worked on multiple projects
Strong understanding of Networking and VoIP Technologies.
Strong knowledge of switching and routing. Hands on experience configuring complex testbeds.
Contributed towards Cisco's collaboration and mobility objective.
Great experience in UNIX and LINUX.
Collaborated with off-shore teams based in India and China for testing features for Voice Over IP and Android based products
Provided trainings to India's team while transferring information to them
Tested 7960/7950 IP phones of Cisco, opened defects and helped in troubleshooting customer found defects
Improved product quality by being proactive in catching issues and bugs
Worked on various simulation tools for testing
Worked on Cisco routers (GSR, 7000, 7500) and switches (3500, 6500) while setting up test beds in lab
Test bed setups using routing protocols (RIP, EIGRP, IGRP) and routed protocols (TCP/IP, IPX/SPX)
Implemented DHCP, DNS, FTP, TFTP servers
Tested features like VPN, Basic Audio & Video Call Features, Google Apps, WebEx, GPS
Designed and executed test plans and test strategies
Worked with other members of a development team to ensure that quality is "built in" from the ground up in products.
Ensured that the company's products meet total quality management standards and other reliability standards
Executed functional, application, regression, and acceptance tests
Collaborated with product developers, business analysts, and technical support specialists regarding issues found during sprints
Roundtable (Cisco's next generation VOIP phones)
Tested Call features, security, and application areas
Wrote automation scripts using Tcl
Tested Cisco Unified Video Camera
Tested Bluetooth 2.0 headset profiles, XML, and MIDlet multimedia applications on Gigabit Ethernet switch ports
Cius (Android based tablet): Tested call features, mobile applications, and WebEx,Tested major features such as Wi-Fi (802.11a/b/g/n), 3G/4G data and Bluetooth 3.0
Infosys,India
Oct 2004 - Dec 2005
Software Engineer
Nortel Security System
•Worked in a team of 6 designing "Service Delivery Module(SDM)"
•Responsible for maintaining High Ability(HA) on Nortel Appliance Acceleration Protocol (NAAP)
•Trouble shooting issues related to DHCP servers
•Created few Management Information Base System(MIBS) features, like application feature to determine slot on the switch
Embedded System Design Lab
•Worked on Open System and C coding
Central Scientific Instruments Organization (C.S.I.O), Chandigarh, India
Aug 2003 - Dec 2003
Software Intern
•Worked on hardware aspect of "Coefficient of haze monitor" instrument
•Worked on conversion of Micro-Controller card to a general purpose PC Interface kit. This saved time of burning EPROM for writing the program. A GUI was created for the same
EDUCATION
University of Wisconsin, Madison
Jan 2007 - May 2008
Masters in Electrical and Computer Engineering
Punjab Technical University
May 2000 to May 2004
Bachelors in Electronics and Communication Engineering
SKILLS
Linux, VOIP,C, C++, Cisco Technologies, Testing, Networking, Operating Systems,Databases,CCNA, Microsoft SQL server, Unified Communications, Windows, Automation and Scripting Languages,XML,TCP/IP,UNIX,AJAX,Web Technologies,Storage Protocols - SAN,NFS,CIFS, Hight Touch NDO, Cloud Computing, Storage Technologies
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