Customer Service Manager

Amarpal Singh

**, ** **.*, ******* Nagar, Delhi-*10051

M: +91-958*******, 875******* E:**************@*****.***, ***********@*****.**.**

A Brief Overview

A budding professional with extensive conceptual knowledge in Information Technology and Systems.

Demonstrated exposure in full life cycle implementations with skills in executing software development life cycle (SDLC).

Resourceful understanding in business process analysis and improvement, right from requirement analysis, system study, designing, testing, documentation and implementation using diverse technology.

Skilled in implementing efforts towards enhancement and maintenance of information technology based application; an avid internet researcher with extensive technical background & sound understanding of technical and analytical tools.

Effective communicator with excellent relationship building & interpersonal skills; possesses a flexible & detailed oriented attitude with strong analytical, problem solving & organizational building abilities.

Organizational Experience

ANALEC-Research Enabling Solution, (December, 2015 to Present), Junior Business Analyst – Implementation Consulting Group

Position Summary:

Providing support to the reporting manager for maintaining the core focus centers on Client Management and Stakeholder Management. This position involves to work in coordination with the other Business Units in ANALEC (e.g., Implementation Consulting, Software Development, Software Testing, Release Manager) in order to take complete Ownership of daily challenges and issues pertaining to client deliverables.

Job Description:

Assists in collecting, understanding business requirement via documenting MOMs, client team discussions.

Work directly with the implementation team to ensure delivery and implementation of the software.

Collecting and compiling status update across teams and preparing status/ project report for clients and top management.

Diligently working on project tasks assigned for execution and proactively seeking solutions in case of road blocks and resistance.

Account management in terms of taking complete ownership of assigned client queries received on daily basis.

Assists in interacting with the technical team to ensure that the requirements are clear.

Ensures issues are identified, tracked, reported on and resolved in a timely manner.

Actively participate with the business analysis team to arrive at tightly scoped implementation/upgrade plans.

ANR Software PVT LTD (08/2014 to November), Junior Solution Engineer

Position Summary:

The Junior Solution Engineer will be part of ANR Software Pvt. Ltd.’ Professional Services Team, managing the implementation of the enterprise software solutions. This will involve working with clients to match their requirements to the software application, provide information to the engineering group regarding configuration, and help with testing and end user training. The solutions Engineer role is essentially a liaison between our clients and internal development teams, and will include multiple aspects of project management, consulting, problem solving, and customer service.

Job Description:

Identify clients’ business needs and work with engineering and development teams to customize software applications accordingly.

Provide information to engineering group on software configuration requirements.

Create solutions to customer needs and communicate those to internal developers for custom implementations and overall product enhancement.

Perform and manage application installation, configuration, and Manual Testing of Client portals and issue reporting.

Provide overall field feedback and summaries of requirements to Product Management for ongoing product development.

Manage client issues taking changing priorities and SLA into consideration.

Promote detailed communication and sharing of information among overall Technical Support and Engineering Support organizations.

Take ownership for, and respond to client escalations as appropriate. Assist in driving overall infrastructure initiatives.

Projects Undertaken

Client’s Name: Corner Bakery Café, USA, (4 Months).

Project Title: Rollout and implementation of product services.

Project Description: Upgrade of existing services to capture the daily feed services for Corner’s bakery café.

Client’s Name: Corner Bakery Cafe, (6 Months)

Project Title: Daily Timekeeping Report

Project Description: To track over the information of employee’s punch in, punch out, break in, break out in the POS Machine.

Academics Projects

Assessment of Software Reusability for Aspect Oriented System using Soft Computing Techniques.

A Study of Various Training Algorithms On Neural Network For Angle Based Triangular Problem.

Software Testing Time using Fuzzy Inference System and Adaptive Neuro Fuzzy Inference System.

Reflection of Orkut using JAVA, Text Editor, Microsoft Access, and JFrameBuilder.

Experimental Learning (Summer Internship Program)

Eight week summer internship from Xperia Technologies in Cloud Computing, 2013.

Six Week Industrial Training from CMC ltd in CCNA, 2011.

Education

Amity University, Noida (2012-2014), M. Tech. in Computer Science & Engineering

Amity University, Lucknow (2008-2012), B.Tech. in Computer Science & Engineering

Higher Secondary (2008), CBSE, Evergreen Public School, Delhi

High School (2006), CBSE, Evergreen Public School, Delhi

Technical Certifications

Undertaken a Course from IBM CEIS in Advanced JAVA programming using DB2 with ‘A’ Grade in 2011 and Learned Basic Concepts of Servlets, JSP and Struts Framework.

Undertaken a Course from NIIT, Sun Educational Services in 2010 and Learned Basic Concepts of Core Java.

IT Proficiency

Application: Microsoft Office (Word, PowerPoint, Excel, Visio, MS Outlook, MS Project), Beyond Compare, Camtasia, WordPress, My Eclipse 8.5.0, MATLAB, Rational Rose Enterprise Edition.

Programming Languages: SQL, XML, XSLT, C/C++ and Core Java.

Operating Systems: Windows 7, Windows XP, Ubantu 11.04.

Declaration

I hereby declare that the above information is true and best of knowledge and belief.

Place :

Date :

Amar Pal Singh

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