Customer Service Manager

David Heaney STS

Board Certified Safety Professional

MILTON INDUSTRIES Chicago, Illinois 2015 to present

Shipping and Safety Manager

Established comprehensive shipping procedures for Amazon.com, Walmart.com, and Milton e-commerce accounts.

Oversee all outbound freight, coordinate with various carriers.

Responsible for meeting various KPI’s.

Manage payroll, scheduling, and staffing.

Partner with Operations to ensure all customer requirements are met.

Assistant to Director of Operations.

SMITH BROTHERS Chicago, Illinois 2009 to 2015

Logistic & Safety Manager (2013 to 2015)

Established a complete and comprehensive OSHA compliant Safety Program.

Create and oversee all safety policies and procedures.

Provide Forklift Certification for employees in addition to all other OSHA mandated safety training, including FDA regulated training.

Work directly with Loss Control Consultant to improve workman’s comp claims.

Reduced ergonomic reported injuries by 60%.

Manage payroll, scheduling, and hiring.

Conduct performance evaluations.

Logistics Supervisor (2010 to 2013)

Oversee all incoming and outbound freight, including scheduling with various carriers.

Manage full and part-time staff for Receiving and Shipping Departments.

Negotiated lower freight rates with carriers reducing freight costs by over 33%

Receiving Coordinator (2009 to 2010)

Coordinate with Customer Service Department and Buyers to ensure accurate incoming materials as well as outgoing finished product to customers.

Coordinate with Production, Facilities, and Sanitation departments to provide efficient flow of materials.

Perform daily cycle counting to ensure inventory accuracy.

FOX VALLEY PUBLICATION Plainfield, Illinois 1997-2009

Packaging Supervisor

Board Certified Safety Professional

STS Certification

Occupational Safety and Health Professional Certification

************@*****.*** 773-***-**** 3600 N. Lakeshore Drive, Chicago 60613

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