Project Manager Customer Service

Resume of: Dale M. Forrester

**** **** **** *****, *******, Ga. 30024

Phone: 404-***-****; Email: ***************@*****.***

PROJECT MANAGEMENT PROFESSIONAL

Over 20 years of extensive knowledge and professional experience in planning, supervising and actively participating in all phases of implementation of large-scale rollout and expansion programs, both domestic and international, for Wireless/Wireline and IT industry leaders. Outstanding track record of successful, on time, on budget completion of projects requiring cross functional team coordination, vendor selection, budget tracking, cost benefit analysis, risk assessment and stakeholder communication.

Proven leadership and analytical skills to seek out pertinent info/requirements via direct customer, vendor and senior management interaction to develop and direct appropriate team processes and strategy responses.

Proficient and flexible in managing simultaneous projects requiring complex scheduling, contingency planning and budgeting while keeping a strong customer service focus.

CORE COMPETENCIES

End-to-End Program Management

Business Development & Implementation

Stakeholder Communication

Leading Cross-Company Project Team

New Product Introduction

Project Change Control

Negotiation/Issue Resolution

Budget Tracking & Optimization

Quality Assurance

Strong Customer Focus & Interaction

PROFESSIONAL EXPERIENCE

Contract with Sigma Transnational (Gov. Research) June 2015 – Feb 2016

Contract with OVACT Haiti Central Government June 2015 – Feb 2016

OAVCT International Consultant Program/Project Mgr. (Site Acq/Construction/Eng.) – Haiti

Served as International Consultant Project/Program Manager Site Acquisition specialist for OAVCT Haitian Central Government Property Management responding to Digicel -National Wireless provider. Responded to Digicel with contract amendment or new contract and notified carrier if Government will require pre-construction, zoning and permitting services. Site Acquisition included government rooftops, government land, government billboards and other government structures. Managed problem/resolutions for exceptions or waivers (obtain Director General’s consent, land restriction, obtain zoning approvals, government title issues, resolve site and structure restrictions, and remedy term limitations) to allow Digicel to install and meet country cycle time objectives. Reviewed COIs, and worked with government attorneys on terms and conditions and any due diligence required.

Kineticom Contract with AT&T-C&E March 2013 – Feb 2015

AT&T End-to-End Program Mgr. (Site Acq/Construction/Eng. (C&E) – Georgia Program Manager

End to end Project Management Engineering and Construction including but not limited to: Managing RF engineering, site acquisition and construction vendors for: Site walks, meeting with landlords (building/tower owners), site audits/tower mapping, developing scope of work, project cost/approval, application submittals, construction diagrams, structural results and analysis, real estate contract negotiations for monthly rent -terms and conditions, RF design modifications (tower, relo, drop and swap, antenna change out, sector add, sector splits, temp solution-temp load letter, install before mod, etc.), project change control, zoning/building permits, structural modification (towers, roof tops, poles, water tanks, In-building, parking deck, stadiums other venues, etc. ), Right-of-Way, NTP, equipment installation, drive testing, launch program, post-launch optimization, project close-out, vendor payments and settlements/disputes for LTE Small Cell (ALU 9364/Ericsson 6501), oDAS, iDAS, and Macro cellular solutions (LTE, UMTS, GSM). Worked with RF Engineering Team- responsible for IBWAVE design and optimization tool to create new Wi-Fi designs -Small Cell Design/In Building design including antenna selection and placement, redesigning mature network areas to minimize capacity constraints.

Conducted meetings: project initiation, planning strategy, implementations, operations review, execution and control; and issue resolutions. Maintained detailed project plan (planned, forecast and actual deliverables) and action register.

Coordinated activities in engineering, RF performance, operations and installation. Organized resources, reporting and scheduling resources for co-location site build and network upgrades on fast paced integrations. Conducted weekly calls with tower companies (Crown, ATC, SBA, Verizon, other small tower owners) for Site Acquisitions issues.

Identified key operational readiness criteria schedule, alignment, and success factors with deployment schedule. Identified risks, mitigation plans and drive deliverables for production launches and network/services expansion. Minimized project risks with mitigating plans and promoting full operational readiness associated with any production launch. Validated operational readiness to included developing requirements, documentation, training, tools, change management, service level agreements (SLAs), procedures, escalation procedures, etc.

Communicated major milestones and identifies potential project risks. Conducted regular status meetings to review project activities; manages prioritization procedures. Used Project management tools CASPR/PACE for corporate project tracking. Reported and measured project progress toward goals and revised project objectives; documents applying change control procedures throughout the project lifecycle. Anticipated and identifies tasks required to support change processing including performing change impact analysis, assigning tasks to project team members, verbally communicating complex issues, verifying that tasks are completed, and communicating implementation status.

Developed process, procedure, guidelines, job aids, metrics and policy documentation. Established and implemented project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high-quality standards, and meet expectations.

Pyramid Consulting with AT&T Jan 2012 – December 2012

CONTRACT -AT&T Wireless Integrated Planning National Team (Network Planning and Engineering) 4G/3G (LTE/UMTS) – Georgia Senior Consultant

Project managed the alignment of national level Plan of Demand (PODs) across RAN, Transport, Core, and Common Systems for RNC Surge and RBS 6601 projects.

iPlan Tool and IT Network - Project Estimating - estimate the cost of a project, including the hardware, software, network and other related costs of the end to end solution. System Requirements - IPlan (Integrated Planning Tool) - Developed system requirements, drive system capability, standardization and integration requirements across planning organization (Common Systems, Layer 0-3, Layer 4+, RAN, and GES), provided Admin functions, developed processes, procedures, job aids, and guidelines. Managed Teams - the project team against the agreed upon work plan, identified and managed risks, Organized and coordinated project logistics and resources on a regular basis to meet deadlines and maintain quality. Monitored work against plan and take action to resolve variances (i.e., change activities or approach), or adjust plan as appropriate. Created and deliver Executive level reports as required and ensured appropriate communications within the project team and communicate status of work to appropriate parties in order to keep them informed and involved.

Affinity CellNet/ Mastec Pelham, Al Jan 2011 – Dec 2011

AT&T Wireless Network Build-out – Alabama / Mississippi Project Manager

Turf Vendor - Project Manager/Site Acquisition Manager/ Construction Manager for 1400+ UMTS cell tower and ground for capacity and new site build (NSB) across Alabama/Mississippi region. RF Path included: Base station antenna, TMA, Jumpers, Microwave, Remote Fiber, Crossband/Couplers/Diplexers/Triplexers, PDU Surge Arrestor, Bias-Ts, Ret Components, UMTS Cabinet, RxAIT., Transport (FTTC, ETTC – Fiber conduit, path power space), IP/MPLS Core and Metro. Coordinate activities in multiple markets with engineering, shipping, operations and installation. Developed and implemented Project Plan, organized resources, reporting and scheduling resources, site and network upgrades on fast paced integrations. Hired and directed needed local talent to work cooperatively with existing teams to bring project back on track with correct Metrics/Milestones and closeouts.

Managed Roadmap Release / Feature Development & Delivery, defined project scope [as per contract], managed third party (Ericsson) and customer resources changes management (PMO) and issue resolution. Led regular status update calls on program (internal and with customer), Set up corrective action plan and managed scope creep by immediately escalating modifications to the project scope, modified standard Risk/contingency plan to fit project.

Tool Environment: Siterra, CASPR, NORAD, RFDS Data sheets, MS Office Suite (Excel. MS Project)

Mycom-USA, Atlanta Ga./ Denver Co 2010 – 2011

Alvarian/Open Range – Denver Project Manager

Manage comprehensive 4G WiMax Microwave capacity for nation-wide build-out of 2300+ sites. Coordinate activities in multiple markets with engineering, shipping, operations and installation. Organized resources, reporting and scheduling resources for new site build and network upgrades on fast paced integrations.

Affinity CellNet, Atlanta Ga. 2006 – 2010

CONTRACT - AT&T C&E Project Consulting – King of Prussia, PA Director Project Manager

Project managed adding/expanding IuB links for existing Alcatel/Ericsson Node B (cell site and backhaul) equipment in the 3G network. Project managed and coordinated activities for Network Capacity Access and Integrated Planning. Organized resources, reporting and scheduling resources for new site build and network upgrades on fast paced integrations.

Managed construction for the last mile deployment of Fiber's MDU, Small and Medium Businesses (SMB), and Community Connection construction across the market/metro area. Managed project budgets, installation schedules, production and contractor resource assignment and track contractor performance including billing against budget and contract. Handled daily updates and feedback required for troubleshooting and internal ticketing system. Reported field production and other key metrics on daily, weekly and monthly basis.

Worked with and communicate progress to internal stakeholders and ensure that projects are scoped properly and handed off seamlessly for network deployment.

Managed teams including Fiber OSP/NetOps/Sales/Business/Customer Service in coordinating all project activities, resource requirements and business goals. Established and coordinated QC requirements for FTTH build. Evaluated vendor performance and manage escalation processes for construction and maintenance incidents. Supported progress reporting, invoice approval, and material handling with the contractors.

Program managed projects providing impact statements and Change Management (PMO) responsibilities including prioritized and multitask projects through to completion, as team leader and team contributor.

CONTRACT -Peak Resources Contract for Cox Project Consulting – Atlanta, GA Senior Project Manager

HFC and Cable domain -DOCSIS, Service Provision, Activation and Assurance Working with OSS/BSS teams for handling Change Management in Applications. Responsible for managing the sub projects in fiber roll out. Spearhead Fixed Mobile Convergence (FMC), Unified Communication and Wireless Solution. Translated project requirements into project objectives and tasks. Coordinated activities in engineering, test, operations and installation. Organized resources, reporting and scheduling resources for new site build and network upgrades on fast paced integrations. Project managed voice Networks/IP telephony/Infrastructure and generic Network operations in an IT wireless and landline network. Identified key operational readiness criteria for FMC and UC schedule, alignment, and success factors with deployment schedule. Develop resource plans to support new FMC service introduction schedules and transfer of ownership. Identified risks, mitigation plans and drive deliverables for production launches and network/services expansion. Validated operational readiness to included developing requirements, testing schedule, documentation, training, tools, change management, service level agreements (SLAs), service assurance policies & procedures, escalation procedures, etc. Established and implemented project management processes and methodologies to ensure projects are delivered on time, within budget. Communicated major milestones and identifies potential project risks; conducts regular status meetings to review project activities.

CONTRACT - Clearwire – Project Consulting Kirkland, Washington Senior Project Manager

Project Manager for nation-wide Pre –WiMax and microwave network build-out for 1300+ sites. Coordinated network planning, training and vendor management. Organized resources, reporting and scheduling resources, site and network upgrades on fast paced integrations. Performed analysis to determine site augmentation (due to congestion, interference, or lack of coverage). Saved Clearwire thousands of dollars by re-scoping jobs based on contractual loopholes.

CONTRACT -Cingular/AT&T – Project Consulting, Atlanta, Ga. Senior Project Manager

Project manager of regional voice mail projects for over 50+ systems, interfacing with other project managers, engineers, and management for the shared goal of minimizing revenue leakage.

MHOP Networks, Somerset, NJ….. 2003 – 2006

MHOP Network Senior Vice President

Led the project planning and implementation of projects, facilitate the definition of project scope, goals and deliverables define project tasks and resource requirements. Developed full scale project plans, assembled and coordinated project staff; managed budget, managed resource allocation; planned and scheduled project timelines; tracked project deliverables. Provided direction and support to project team quality assurance, monitored and reported on progress of the project to all stakeholders, presented reports, managed project changes and interventions, project close-out, evaluations and assessments. Led project team to identified new technology developments and trends and incorporate into new products; interface with carriers; oversee product testing and carrier testing.

Lucent, Whippany, NJ; China, UK, Italy, France, Spain….. 1995 – 2002

Domestic Program – Nationwide Director

Director of Project Management Organization – Deployed over 4500 USA sites with responsibility for network operation, budgets, project plans, staffing, and vendor partnering. Director of Project Management Organization – Deployed over 1500 USA sites with responsibility for network operation, budgets, project plans, staffing, and vendor partnering.

China Unicom – China Director Project Manager

Planned, organized and managed vendor deployment CDMA site readiness of China Unicom for BSC, MSC, OSS and Intelligent Network system and solutions. Created project plans clearly communicating vendor responsibilities, deliverables and deadlines. Conducted site visits to verify compliance or dismiss/replace non-performing vendors.

Omnitel and Telecom Italia– Italy and Telefonica De Espana - Spain Director Project Manager

Planned, organized and managed vendor deployment CDMA site readiness of Omnitel, Telecom Italia, and Telefonica for BSC, MSC, OSS and Intelligent Network system and solutions. Project managed cross-functional team of Architecture, System Engineering- Technical Marketing, Product Management – Wireless/Landline

EDUCATION AND CERTIFICATIONS

EDUCATION:

MBA Business MGMT/MIS/Operations - Benedictine University, Lisle, Ill,

Master of Science, Electrical Engineering - Illinois Institute of Technology, Chicago, Ill,

Bachelor of Science, Electrical Engineering - Illinois Institute of Technology, Chicago, Ill

Executive MBA – IESE, Barcelona, Spain

PMP Certification from Lucent Technologies

PMP from PMI Institute in progress

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