System Engineer

Haroon Manzoor

********@*******.*** *** Brentmead Dr. Lawrenceville, GA 30044 678-***-****

EXPERIENCE SUMMARY

Over 16 years of progressive experience as a Systems Administrator working with Lotus Notes Mail, Outlook, Exchange servers, local and wide area network implementation, as well as a wide range of IT support and maintenance. I am also proficient in installation, configuration, and administration of client/server technologies along with their applications, software packaging and distribution.

EDUCATION

Commerce College, KI

Bachelor of Business Administration

KI Institute of Technology

Diploma in Sales and Marketing

CERTIFICATIONS

MCP (Microsoft Certified Professional)

MCSE (Microsoft Certified Systems Engineer

A+ & Net+ CompTIA

Dell Certified (DCSE) in Portable-Alienware M17X R2

Certifications, DCSE OptiPlex 780 USFF (1036) Desktop, DCSE- Portable- Latitude E6400 XFR- Certifications, and Power Edge Servers C-6100

TECHNICAL SKILLS

Operating Systems:

Windows 2003/2008/2012 Enterprise Server, Windows 7, Windows XP, VM ware

Mail Servers:

Microsoft Exchange 2003/2007 Server and Lotus Notes Domino.

Migration Tools:

Quest Migration Manager, EMC Storage Migration Tools

Other Tools:

NetIQ for monitoring, Remote Desktop (RDP), LANDesk Remote Desktop- Patch Management, Altiris Monitoring & software packaging Tool. HP Sim, Profiler, VMWare, GFI LANguard – Patch Management, Symantec, MAS 200, MAS 500, ABRA, Crystal Report

Backup:

VERITAS, Netback up, Backup Exec for Servers, TSM Backup

Network Protocols:

TCP/IP, RDP, LDAP, SMTP, FTP, NETBEUI

Network services:

DNS, DHCP, WINS, NAT, Remote Installation Service, Terminal Services, Load Balancing (NLB), Remote access. LDAP Authentication

Hardware:

Compaq Proliant servers, IBM Netifinity Servers,IBMCompatibles,

Dell Power Edge Servers, Wintel Server RAID Controllers, HP Blade Server

WORK EXPERIENCE

Blue Cross Blue Shield - Chattanooga, TN

November 2014 to Present

Systems Engineer

Responsible for building Windows 2008 and 2012 on physical servers and (VMWare) virtual servers

Utilize SCCM to deploy the operating system on the servers

Migrate print servers from Windows 2003 to Windows 2012

Prepare the servers for Ops Readiness which includes patching and Windows updates

Periodically assist the TSM back up team to remediate servers

Serve as a technical expert in the analysis, design, implementation, and ongoing maintenance of assigned systems, responsible for their overall security, integrity, and reliability

Manage the implementation of system upgrades and modifications, including planning, testing, scheduling, and coordination

Ensure that change management and defined security procedures for all assigned systems are executed in accordance with policies and procedures with the primary function being Windows engineering

Analyze monitoring and maintenance data and implements changes as required to achieve optimum performance

Develop, maintain, and oversee a schedule of system backups and test restorations

Oversee all support and problem/incident management activities, provide tier-three support, and guide less experienced staff in problem resolution

Review and analyze problem-management data to identify issues and trends directly affecting the quality of services

Maintain accurate and informative operating records, and assist in the production of system and services management reports, providing data in prescribed standard formats as requested

Apex Systems - Atlanta, GA

(State Of Georgia OPS Readiness)

July 2014 to October 2014

Systems Administrator

Implemented the system infrastructure proposed in IBM’s technology refresh plan

Assisted in cross-training existing IBM staff

Installed monitoring tools which included RA, Fusion, TEM, SEA, and Parity

Built Windows 2003 and 2008 on physical servers and (VMWare) virtual servers

Prepared the servers for Ops Readiness which included patching and Windows updates

Worked on HIPAA/healthcare environment

Capgemini - Atlanta, GA

(Fiserv)

April 2012 to May 2014

Systems Engineer

Lead other engineers in build and implementation of new or existing environments such as Production, Disaster Recovery, Testing, and Development of IT architecture, using a wide range of highly complex features and systems

Information Server (IIS) Installing and configuring the server

Installed, supported and configured applications, agents and management packs related to SCOM

Maintained and troubleshoot advanced infrastructure monitoring with SCOM

Created FW Rules, new user RDP Access, configured IPs, and setup Ports and Proxies

Assisted in a storage migration project with up to 400 servers; upgraded the Power Path to 5.7

Used the EMC migration tool to migrate the data for the servers

Migrated VM-RDM servers

Upgraded servers from Windows 2003 to Windows 2008 and created a decommission servers task

Collabera- Atlanta, GA

(Hewlett-Packard Company-Consultant)

November 2011 to March 2012

Wintel Engineer

Responsible for building Windows 2003 & 2008 on physical and virtual machines

Built ESX servers, (VMWare) Virtual Machines, and templates

Performed general OS configuration such as setting up page files, NTP, and mail

Supported the ICA Client, Citrix XenDesktop web base applications

Managed iLOs to include setting up virtual media and upgrading firmware

Applied patches and patch bundles to servers manually as needed

Configured and troubleshoot network connections to include routing and NIC teaming

Remediated server security issues

Created and configured MS clusters in Windows 2003 and 2008

Applied patch and security changes per policy and proactively monitored the environment for patch compliance

Trend Technologies Resources - Summit, NJ

(Celgene - Consultant)

January, 2011 to November, 2011

System Administrator

Created user mailboxes, shared mailboxes, Distribution lists and Resource mailboxes

Troubleshot all email related issues from the Mail flow issues to Outlook End user’s problems

Responsible for the migration of 1000 mailboxes in Exchange 2007 environment

Daily administration of mailboxes and storage groups, move users from server to server, create users and share mailboxes, create new mailboxes

Cross forest mailbox migration using Exchange Power Shell script

Used Quest Migration Manager tool for AD accounts and Implemented and supporting Exchange monitoring tools from Quest Migration Manager (message stats, Spotlight on messaging)

Migration of mail enabled Distribution groups and shared mailboxes

Upgraded servers with service packs and newer version

Worked with Symantec on typical EV cases

BluePoint Data - Atlanta, GA

(Panasonic- Consultant)

October 2010 to December 2011 (Part-Time)

System Administrator

Patched and Security Management: Applied patch and security changes per policy. Proactively monitored the environment for patch compliance. Analyzed patches for compatibility with each customer or internal infrastructure environment

Installed and configured Client/Server applications by using Active Directory Users and Computers

Extensive knowledge in supporting HP Blade 300,400,600 series hardware such as DL / ML series servers, adding/removing RAM memory, CPUs, extension bays, HBA, NICs, RAID Array controller, and SCSI drives

Proficient knowledge in installing windows 2003 on a VMWARE vSphere 4.0 virtual environment

Set up client’s new desktops/laptops along with daily support for all Windows Platforms

National Support Services, LLC - Atlanta, GA

(SunTrust Bank –Consultant)- Bar Project

February 2010 to September 2010

System Administrator

Documented, built, racked, and configured applications servers

Provided Level 1 and 2 support for Network Operations, Windows 2000/2003 Server/Professional, XP workstations, LAN/WAN issues and network printers

Actively participated in migrating Windows 2000 servers to Windows 2003

Responsible for creating and maintaining user/service accounts, computer accounts, and installing and configuring client/Server applications by using Active Directory Users and Computers

Responsible for creating/maintaining user accounts, computer accounts, installing and configuring

Rangam Consulting - Raritan, NJ

(Johnson & Johnson- Consultant)

February 2008 to November 2009

Windows Engineer

Worked in a qualified environment and followed RFC procedures implementing changes

Provided 1st and 2nd level support for Network Operations and Administration of 5K+ users

Responsible for creating and maintaining user/service accounts, profiles on Metaframe server, and installing and configuring Client/Server applications by using Active Directory Users and Computers

Managed Active Directory integrated DNS/WINS/DHCP Servers

Responsible of building multiple Windows servers using Ghost software and configured/optimized them for the LAN and to be used as the application server

Configured ILO to setup RAID arrays before applying the OS image

Installation and configuration of Microsoft Windows NT 2000 / 2003 Servers and workstations.

Responsible for ordering new hardware and software as well as building servers with Raid and storage configuration.

Enterprise Patch Management and Antivirus Software updates.

Used Remedy ticketing system to resolve various client/server issues

Provided technical support (24 X 7) for all the sites across globe.

MATRIX Resources, Inc. - Atlanta, GA

January 1999 to January 2008

System Support Specialist

Responsible for troubleshooting and repairing servers, peripherals & personal computer systems, user training, and software installation

Supported Blackberry devices and accounts and regular desktop/laptop support.

Resolved hardware break-fix issues, network connectivity and application related questions

Supported the Citrix/ Metaframe ICA Client as well as support for Metaframe Presentations Server

Assisted customers with rollout of new servers and upgraded and managed projects

Provided hardware / software / communication troubleshooting, hardware repair and upgrades, software installation, patching and systems monitoring

Responsible for creating and maintaining user accounts, computer accounts on Active Directory-2000 & 2003, and installing and configuring Client/Server applications

Member of System Integration team responsible for evaluating, purchasing, setting up, and installing new software and hardware

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