Customer Service Professional Experience
Resume:
ATTN: Human Resources
Dear Sir/Madam,
I am writing to you because I believe that my training, experience and dedication will allow me to significantly contribute to your company’s IT division.
I am an IT professional who has excellent customer service and problem solving skills and can easily provide optimum support to your corporation and clients.
In reviewing the attached resume, you will note that I have acquired valuable experience in all facets of troubleshooting, installation, upgrading, migration, networking and maintenance of hardware and software for various desktop or laptop operations.
You will also notice that I possess a unique talent for delivering highly complex technical information into terms and concepts that the end user can easily grasp. Furthermore, I am able to multi-task under diverse situations, as well as enjoy challenges. It is my passion to stay abreast of the latest advancement in the IT field.
I believe it would be mutually beneficial for us to meet and discuss the goals of your company and how my technical abilities can help you to achieve these goals. I am confident that I have the skills and education required to successfully perform the duties as a Computer Specialist. I look forward to meeting you.
Thank you for your time and consideration.
Regards,
Jawad Khurshid Malik.
OBJECTIVE
Seeking a challenging and rewarding opportunity with an organization of repute which recognizes and utilizes my true potential while nurturing analytical and technical skills in information technology
PROFILE
Sincere, diligent and focused professional with experience in the IT industry as system technician recently worked with CISNET Canada Inc. Mississauga as a lab assistant
Excellent in Operating System(Windows 7, XP, vista, Server 2003,2008r2) and any kind of software installation, antivirus installation.
Migration, any time update, image deployment, clean installation of windows operating system(Windows 7, XP, vista, Server 2003,2008r2)
Basic knowledge of Microsoft Hyper-V and VMware.
Excellent command and knowledge to fix the technical issues of desktop and laptop.
Knowledge of WAN (Leased line / MPLS), LAN, TCP/IP Protocol suites, RIP, IGRP, EIGRP, OSPF and Basic BGP Protocols.
Skilled in Implementing Cisco IP Routing, Cisco Switched Networks; Troubleshooting and Maintaining Cisco IP Networks. Ability to maintain Windows Server 2003 and Hardware- installing and configuring.
Self-motivated, responsible, and tenacious professional with understanding of LAN, WAN Set-up, Leased line, ISDN lines and Frame Relay.
Well-developed communication skills with reputation of unwavering accuracy, credibility & integrity, exceptional presentation skills with the ability to perform above expectations.
Proficient in Microsoft Office 365 (Word, Excel & PowerPoint)
Awareness of ISO/9000 through Bachelor’s Degree
CERTIFICATIONS
CompTIA A+
CCNA in switching and routing
MCSE (IN PROCESS)
SKILLS
Well- developed organizational skills
Strong leadership, mentoring, presentation, people and conflict management qualities
Vast knowledge of general office procedures, practices, and office equipment.
Excellent collaborating abilities in a group setting.
Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing
Appreciative of diverse environments and ability to flourish in such scenarios.
Demonstrate strong customer service skills to effectively deal with customers of various temperaments.
Strong communication skills
Self-motivated
Ability to prioritize and multitask
Creative problem solving
PROFESSIONAL EXPERIENCE
Panfol Investments Inc. – Deskside Support Part Time Nov 2014 – Present
Assisting in the installation and management of OS (Windows 8, 7 & XP).
Troubleshooting and maintaining Cisco IP networks.
Fixing any technical issues of the desktop and laptop.
Migration of windows operating system (Window 7, XP).
Assisting in hardware and software installation and configuration.
Working with Microsoft Active Directory administration, along with the maintenance of User Accounts and managing Internet email.
Providing Remote assistance to the users via Team Viewer.
Premium Produce Inc. – Deskside support (Part Time) Dec 2012- Present
Providing face to face and on the phone customer service to the cliental.
Ensuring the installation and updating of antivirus and data encryption in order to protect sensitive data.
Assist in installation and managing of windows 7.
Negotiating with the international suppliers, on behalf for the owner.
Maple Tech Services –Deskside Support July 2013 – Oct 2014
To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible.
Install and configure new IT equipment.
To resolve incidents and update different types of software and hardware.
Providing first class level of customer service ensuring that all customers are treated
Efficiently and in an appropriate manner.
Resolving any issues with the printer, copiers and scanners.
ACADEMIC QUALIFICATIONS
DIPLOMA IN NETWORKING ENGINEERING May 2014 – May 2015
City College Canadian Careers
BACHELORS IN FINANCE/ IT
Bachelors in Business Administration (BBA) 2006 – 2010
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