Customer Service Representative

Amber Carter

Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty;with a proven capacity to troubleshoot issues to ensure customer satisfaction.

Highlights

Dedicated to process improvement

Conflict resolution proficiency

Strong problem solving ability

Service solutions expert

Devoted to data integrity

Troubleshooting skills

Proficient in customer account software

Proficient with Microsoft Office Suite

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Experience

Program Specialist

September 2015 to January 2016

Arapahoe County Aurora, CO

Responsibilities:

Reviewing clients redeterminations and New Peak application to see if they were qualified for Medical Assistance. Also updating their information in the.

Making calls to the client if there were any needed verification of any kind. Accomplishments:

Received 6 certificates of accomplishments through training. Student Advisor

November 2014 to September 2015

Ultimate Staffing Denver, CO

Responsibilities:

Spoke with students to see if they were interested in furthering their education. Made sure everything was updated correctly in my systems on the students.

transferred the students to an Admissions Representative or scheduling an appointment for them to go down to the campus.

Customer Service

June 2012 to January 2013

Convergys Denver, CO

Responsibilities:

Inbound calls from Customers regarding their AT&T, DSL or Standard landline and or U-Verse Account with them. Discussing their billing to them.

Taking payments as well as fixing their problems they were having. Customer Service

December 2008 to April 2012

American Red Cross/Blood Services Buffalo, NY

Responsibilities:

Organized weekly sales reports for the sales departments. 725 FM 1959 RD, Houston TX 77034

Cell: 720-***-**** - *******@*****.***

Calling former clients as well as new clients to see if they wanted to donate again. Updating their records in the computer, making sure I had correct information. Customer Service

March 2004 to November 2008

Wal-Mart Super Center Denver, CO

Responsibilities:

Approved Customer's Checks and provided check cashing services according to exchange policy. Resolved Customer Complaints and requests for refunds, exchanges and or adjustments. Organized records and verified shift change and end of day register balance, stocking etc. Customer Service

May 2000 to January 2005

Comsumer Logitics Los Angeles, CA

Responsibilities:

Taking inbound calls from customers regarding their banking statement. Making sure that the customer's file was updated correctly in the system. Making sure the Customer's questions was correctly answered. Collector/Customer Service

August 1998 to April 2000

Wyse Financial Service Denver, CO

Responsibilities:

Calling Customers on debs they owed

SKIP tracing in trying to find the customer if they weren't being found at number and address Making payments plans with the customer in order to get their payments back up to date and current. Education

Assiocates : Medical Coding & Billing, 2009

Everest College Los Angeles, CA, USA

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