Customer Service Office

Location:

Chicago, IL

Posted:

March 16, 2016

Contact this candidate

Resume:

Denise Collar

**** ***** ****** ****** ● Chicago, IL 60638

773-***-**** ● *********@*****.***

Enthusiastic, loyal payroll, staffing and administrative professional with over 20 years of experience

Strength is with change management, inter-department coordination and process improvement

Successful at training, implementing and maintaining various payroll software programs while insuring accuracy

Ability to build collaborative relationships / problem solve with employees, agency staff, vendors & hospital administrators

Detail oriented and organized in order to meet project deadlines and goals PROFESSIONAL EXPERIENCE

September 2007 to January 2016 Mt. Sinai Hospital Medical Center Staffing Office Supervisor

Hired, trained and supervised 4 staffing resource coordinators for the staffing office

Functional System Administrator for API Active Staffer scheduling system o Configured system for nursing units at both Mt. Sinai and Schwab Rehabilitation Hospitals o Prepared training manuals and implemented training for the schedulers and employees for self- scheduling

o Trained schedulers and employees in the use of the system for self scheduling o Trained both hospitals’ employees in the payroll aspects of the API system o Configured, prepared training manual and trained both schedulers and employees in the shift bid portion of the API system

Staffed the nursing units at Mt. Sinai and Schwab Rehabilitation Hospitals to grid per shift

Maintained employee 11 files on staffing resource coordinators and care companions

Distributed pay checks to 300 Sinai employees and point of contact for resolving pay check issues

Obtained agency RNs / LPNs for nursing units if needed to complete staffing

Obtained approximately 50 RN agency contracts when agency was needed

Assigned IHR RNs, CNAs and CCOs per shift where needed on 14 nursing units

Compile the 6 week schedule for Schwab Rehab Hospital for 8 nursing units

Review and approve time cards for 500 employees at Mt. Sinai and Schwab Rehab Hospitals

Kept agency RNs employee files updated in the staffing office

Approved agency invoices for payment – approximately $100,000 per month in invoices

Obtained and entered information for spreadsheet for the Staffing Report Card Act of Illinois

Updated spreadsheet for weekly agency usage per nursing unit at Mt. Sinai Hospital and Schwab Rehabilitation Hospital

Updated spreadsheet and graphs on weekly sitter usage at Mt. Sinai Hospital and Schwab Rehabilitation Hospital

Prepared employee evaluations for the care companions in the In House Registry pool and the staffing resource coordinators, along with the registry unit secretaries

Prepared employment requisitions for open positions in staffing office Denise Collar

6136 South Austin Avenue ● Chicago, IL 60638

773-***-**** ● *********@*****.***

March 2000 to August 2007 University of Chicago Comer Children’s Hospital

Administrative Coordinator

Review time of nursing personnel through Kronos Time & Attendance system for our biweekly payroll, maintained attendance records for biweekly payroll

Maintained attendance records/PAFs for monthly payroll

Maintained FTE rosters for the pediatric units in an Excel spreadsheet

Assist in preparing employee evaluations

Entered outside orders in the Matkon, Lotus Notes and Oracle programs for supplies for pediatric units

Process and pay agency invoices

Enter employee requisitions in Ceridian Recruiting Solutions system June 1996 to March 2000 American Automobile Association – Chicago Motor Club Total Member Service Counselor

Provided emergency road service to members using a computer database system

Processed Triptiks using a trip planning/map marking computer program

Solved customer problems and complaints

Processed new member applications

July 1991 to March 1997 Vegetable Juices, Inc.

Administrative Clerk / Customer Service Representative

Processed orders, invoices and checks with the DacEasy Accounting System

Printed content and shipping labels for orders and samples

Sent orders and samples to customers by common or refrigerated carriers

Updated Product Specifications, Nutrition Information and Material Safety Data Sheets

Reconciled plant inventory on a monthly basis

Typed bills of lading and other correspondence