Customer Service Representative

CRYSTAL EDWARDS

*** **** **** *** ******, Angleton, TX 77515 H: 979-***-**** C: 979-***-**** *******************@*****.***

PROFESSIONAL SUMMARY

Dedicated Customer Service Representative who provides exceptional customer service through active

listening and problem solving.

SKILLS

Exceptional workflow management Criminal law knowledge

Committed to maintaining data integrity Crisis intervention training

Strong problem solving aptitude Search and seizure procedures

Persuasive speaker Firearm operations trained

Customer service expert Safety and security-oriented

Analytical and critical thinker Strong interpersonal skills

Skilled at mediation Central and pod control

Fast learner Conflict resolution skills

Team-oriented

WORK HISTORY

Technical Support Representative, 11/2011 to Current

Dish – Alvin, TX

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center

environment.

Accurately documented, researched and resolved customer service issues.

Identified and solved technical issues with a variety of diagnostic tools.

Resolved customer issues in a clear, courteous and straightforward manner.

Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.

Answered customers' questions regarding products, prices and availability.

Emphasized product features based on analysis of customers' needs.

Longshoreman, 10/2015 to Current

West Gulf Maritime Association – Freeport, TX

Loaded and secured items on ships.

Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.

Accurately read, understood, and carried out written instructions.

Attended monthly safety meetings to ensure machine operation safety.

Communicated operational issues and changes to supervisor on regular basis.

Ensured timely response in picking and packing of reorders.

Correctional Officer, 10/2001 to 08/2009

Texas Department Of Criminal Justice – Brazoria, TX

Oversaw 100+ juveniles in a correctional residential facility setting.

Established healthy relationships and maintained professional boundaries with resident offenders in the

institution.

Conducted routine and emergency head counts.

Directed the activities of inmate crews working on maintenance, operations, farming and construction

projects.

Inspected work sites and crew trucks for contraband, cleanliness and safety.

Searched the building and grounds, living quarters and work areas for contraband.

Prepared, processed and maintained forms, reports, logs, records and activity journals.

Investigated attempted escapes and conducted searches for escaped inmates.

Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.

Tracked inmates through head counts, visitor logs and scheduled activities.

EDUCATION

General: Pre-nursing,

Brazosport College - Lake Jackson, TX

Continuing education in Nursing

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