Engineer System
Resume:
Chan Guat Ching
E-mail: *******@*****.***
Objective:
To contribute my skill to an organization that I can excel my capacity and to bring the organization to its greater height.
Working Experience
Bank of China Dec 2012 – Current
Junior Manager (Level III)
IBM Sterling Connect Direct
Installing and configuring userfile, netmap and initparm
Enabling SSL/TLS/STS encryption technology in Secure+
CDP scripting files to push and pull data
Task scheduler to auto run the jobs
Start/Stop services through command
Execute Connect Direct process through command
Testing Connectivity and files transferring
Create automation for file pulling via cron job in Solaris 10
IBM Message Queue
Knowledge of WebSphere MQ and its supported operating system
Messages handling
Setup MQ Explorer for IT Operation administration
Define queue managers, channels, listener and queues
Managing queue managers using control commands
Controlling access to IBM MQ
Connecting queue managers
Connecting an IBM MQ client
Knowledge of JMS Concepts
Knowledge of networking (e.g. TCP/IP,SSL) with MQ
IBM Sterling Secure Proxy
Installing license key file
Create engine definition
Validate the Connection Between Engines and CM .
IBM Sterling Control Centre
installing the engine to connect to database server
Configuring the Sterling Connect:Direct server for a secure connection
Add /remove supporting servers for monitoring
Create accessible through web browser for operator administration
Complete G3 project with both Bulk Payment and Realtime
Administration of CPG operation manual
Creating cron job in Solaris to perform housekeeping and file pulling
Writing manual and provide training for IT operator and backup person
Enabling data transfer from overseas Head Office SFTP server to Singapore SFTP then external vendor SFTP via WINSCP.
Enabling data transfer from overseas Head Officer CD server to Singapore CD Server then SFTP to vendor SFTP.
Using Cygwin GNU development tools for Microsoft Windows to run secure+.
Using Putty for network file transferring via SSH and Telnet protocols.
Updating and Testing patches for vendor G3 CPG application
Writing automation batch scripting files for task scheduler and WINSCP
Tools usage : Cygwin, Putty and WINSCP
Knowing Checkpoint and HSM and valid Solaris command.
Setup Credit Bureau Server for monthly file transferring via FTS
Supporting Active Directory for Singapore branch.
Providing IT-related systems software and hardware support;
Supporting and troubleshooting website applications from Head Office.
Supporting IT Blueprint Project: Migrating of internal system to Head Office.
Setup CD server and automation script in auto tasking to push/pull file from Credit Bureau
Knowledge on web development – PHP, Javascript, CSS,SQL,HTML,JQuery, Wamp 2.5, Xampp 7.02.
Software Vision Consultants Pte ltd. Jan 2012 – Nov 2012
System Engineer (Technology & Solutions)
Install and configure TAM ESSO, coding with the application profiles, testing/troubleshooting the application (remotely with occasionally onsite) for clients.
Amending the scripts for the application requirement for TAM ESSO in different environment
Support IBM Sterling Commerce product - Connect Direct(CD): Installing SQL server for CD, installing CD and configuring them to receive encrypted file through different protocol (SSL/TLS, STS)
Configure VMWare workstation(seed) to allow testing for the TAM ESSO and Connect Direct.
Installing Sterling Control Centre (configCC.bat) to monitor the activities for Connect Direct servers.
Verifying encrypted file has sent to the other party in VM workstation through Connect Direct Request and its Admin Secure Plus.
Sterling Connect Direct File Agent installing and configuring, monitoring the activities through logging.
Configure IBM Sterling Connect Direct to communicate with IBM Sterling Integrator
IBM Sterling Secure Proxy
oInstalling license key file
oCreate engine definition
oValidate the Connection Between Engines and CM .
AsiaMalls Management Pte. Ltd. May 2009 – Dec 2011
Senior IT Executive
Providing as first point of contact for all IT-related systems software and hardware support;
Identify, evaluate and recommend improvement opportunities;
Coordinate with all sites users if any system downtime to minimal disruption to users’ operations.
Assess IT needs and propose capital and expense budget line items to address these needs;
Implement and maintain IT system documentation such as policy and manuals;
Liaise with external IT consultant and IT vendors with regards to all IT issues, e.g. server maintenance, LAN/LAN equipment maintenance, firewall management, and renewal of licensing etc;
Provide and oversee maintenance support on desktop, notebooks, network printers and other IT equipment. This includes installation, configuration and testing of new IT equipment, integration of hardware and software application within the company;
Maintain all servers including hardware and software applications as well as establishing IP addresses e.g. maintain and support Active Directory and exchange server;
Maintain the storage and backup infrastructure environment, ensure scalability and performance for storage and backup environments through proactive analysis, reporting, capacity planning, and configuration tuning. Troubleshoot and resolve backup failures, errors, problems through analyzing the root cause;
Supporting security solutions for Symantec Endpoint protection such as anti-virus, anti-spyware, firewall, intrusion prevention system, application control, device control, and proactive threat scanning.
Perform and manage daily server backups and anti-virus updates, ensure timely backups are performed, verified and stored appropriately, anti-virus definitions are up to date.
Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades;
Provide guidance for company users for system software usage and access;
Supporting and troubleshooting TimeSoft Eleave/Payroll System and Accpac;
Monitoring the traffic in Palo Alto, McAfee Mail Spam and Watchguard firewall device; setup wireless access point;
Planning and Migrating all Exchanger server email users to Cloud Computing environment.
Produce new solution and upgrade company system when there is a need, e.g e-signature pad for management ease of use, cloud computing email system.etc.
Chartered Semiconductor Manufacturing Pte Ltd January 2008 – May 2009
Operation Support Engineer (Level II)
Responsible for server administration, setup and planning of server systems;
Provide first level troubleshooting and resolution of PC related problems;
Co-ordinate with vendors for system PC/printer implementation, support and maintenance;
Assisting in maintenance our intranet website and administration on the intranet server;
Trouble-shooting PCs and network connection issues;
Provide operation and end-user support for notebook and workstation;
Setup remote access for users to access from home through Citrix Server;
Maintaining Lotus Notes email applications and SMTP server;
Coordinate with IT persons and assist users from other fabs, help them to access different network shares;
Manage AD users and groups of our OU;
Supervise technicians to deliver end-user computing services, manage their job duties;
Maintain system documentation and operation procedures;
Update PABX System;
Provide 24x7 technical support;
Works Infrastructure Pte Ltd Singapore March 2002 to August 2007
Senior IT System Administrator
Task Involved:
Manage the first level support for all IT-related systems and applications within the company;
Planned, organized, developed and implemented information system of the company;
Oversaw and evaluated the daily operational activities within IT department;
Operated and administered computer and telecommunication software;
Implemented and setup network infrastructure, i.e. setup Ethernet network switch, installation program to user’s computer as per required, setup ADSL wireless Access Point Service for networking system, setup incoming connection; Setting up and maintaining company Email & Web Server using Fedora 6.0 with the vendor;
Evaluated the organization's technology use and needs and recommended improvements, such as hardware and software upgrades;
Developed computer information resources, providing for data security and control, strategic computing, and disaster recovery;
Supported and applied policies and procedures for electronic data processing and computer systems operations and development;
Participated in staffing decisions, and provided training for new staff in IT department;
Consulted with users, management, vendors, and technicians to assess computing needs and system requirements;
Responsible to design, develop and maintain company’s website;
Volt Services Group USA (Washington) January 2001 to February 2002
Contract with Microsoft Corporation as Testing Engineer in Window 2000 Service Pack Team
Task Involve
Performing test for different window components for Win 2000/XP Service Packs
Set up a test machine and its safe-build on the Intel-based machine
Installing hardware and doing the NT4/Win9X configurations and setups for various network components, then upgrade to Window 2000.
Verifying the configurations and setups are maintained in the upgraded Window 2000.
Creating NT4/Win9X base images and test images automated upgrade Test Enterprise cases.
Finding bugs in the operating system both manually and application such as Test Launcher and Test Enterprise.
Ran Stress Debugger.
NT Shell Scripting for test cases.
Imandi Corporation USA (Washington) March 2000- January 2001
QA Software Engineer
Performing black/white box testing on web page
Experienced web testing using different internet browsers such as NT 4.0, IE 4.x, Netscape Navigator 4.x
Reported and verified the bugs on the Test Track
Defined and developed test plans/cases
Executed test cases, documented and summarized the results
Debugged problem and communicated problem with the developers.
Ran SQL queries (server 7.0) against database
Experienced the knowledge of Visual SourceSafe
Ran automation script with Win Runner
Ran the job log in DOS environment for debugging purpose
Maersk Singapore Pte Ltd Singapore January 1990- December 1993
System Operator in the Network
Task Involved:
Using and testing program implemented by Developer
Operating AS/400 and S/36
Monitoring the networking system, performing hardware maintenance and backup routines
Monitoring job queues, run Control Language (CL) commands, message handling, managing spooling queue, report sorting, and looking into job logs.
Part time volunteering Jobs:
Focus On The Family Singapore Pte Ltd 2007
Volunteer to help the organization to migrate Windows 2003 server to a domain controller environment, implementing polices and secure the current network infrastructure. Deal with the hardware/software troubleshooting and resolving user’s problems, have done data recovery from their previous server (Unix System).
Academic Qualifications
Professional Certification in MCP, MCSA and MCSE Year 2003
DeMontFort University, FTMS Singapore June 2002
Post-graduate Diploma in Computer Science
Seattle University. Seattle, WA June 2000
Bachelor degree of Science, major in Mathematics & Computer Science
Technical Knowledge
Languages: understand coding of C/C++, Visual Basic, MIPS Assembly, ASP (VBScript), NT Shell script, OracleOperating Systems: Windows/98/2000/2003(Pro/Server)/XP(Home/Pro)/Vista/7, Windows Server 2003/2008, Lotus Notes
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