Chan Guat Ching

Contact No.: **** ****

E-mail: actxzh@r.postjobfree.com

Objective:

To contribute my skill to an organization that I can excel my capacity and to bring the organization to its greater height.

Working Experience

Bank of China Dec 2012 – Current

Junior Manager (Level III)

IBM Sterling Connect Direct

Installing and configuring userfile, netmap and initparm

Enabling SSL/TLS/STS encryption technology in Secure+

CDP scripting files to push and pull data

Task scheduler to auto run the jobs

Start/Stop services through command

Execute Connect Direct process through command

Testing Connectivity and files transferring

Create automation for file pulling via cron job in Solaris 10

IBM Message Queue

Knowledge of WebSphere MQ and its supported operating system

Messages handling

Setup MQ Explorer for IT Operation administration

Define queue managers, channels, listener and queues

Managing queue managers using control commands

Controlling access to IBM MQ

Connecting queue managers

Connecting an IBM MQ client

Knowledge of JMS Concepts

Knowledge of networking (e.g. TCP/IP,SSL) with MQ

IBM Sterling Secure Proxy

Installing license key file

Create engine definition

Validate the Connection Between Engines and CM .

IBM Sterling Control Centre

installing the engine to connect to database server

Configuring the Sterling Connect:Direct server for a secure connection

Add /remove supporting servers for monitoring

Create accessible through web browser for operator administration

Complete G3 project with both Bulk Payment and Realtime

Administration of CPG operation manual

Creating cron job in Solaris to perform housekeeping and file pulling

Writing manual and provide training for IT operator and backup person

Enabling data transfer from overseas Head Office SFTP server to Singapore SFTP then external vendor SFTP via WINSCP.

Enabling data transfer from overseas Head Officer CD server to Singapore CD Server then SFTP to vendor SFTP.

Using Cygwin GNU development tools for Microsoft Windows to run secure+.

Using Putty for network file transferring via SSH and Telnet protocols.

Updating and Testing patches for vendor G3 CPG application

Writing automation batch scripting files for task scheduler and WINSCP

Tools usage : Cygwin, Putty and WINSCP

Knowing Checkpoint and HSM and valid Solaris command.

Setup Credit Bureau Server for monthly file transferring via FTS

Supporting Active Directory for Singapore branch.

Providing IT-related systems software and hardware support;

Supporting and troubleshooting website applications from Head Office.

Supporting IT Blueprint Project: Migrating of internal system to Head Office.

Setup CD server and automation script in auto tasking to push/pull file from Credit Bureau

Knowledge on web development – PHP, Javascript, CSS,SQL,HTML,JQuery, Wamp 2.5, Xampp 7.02.

Software Vision Consultants Pte ltd. Jan 2012 – Nov 2012

System Engineer (Technology & Solutions)

Install and configure TAM ESSO, coding with the application profiles, testing/troubleshooting the application (remotely with occasionally onsite) for clients.

Amending the scripts for the application requirement for TAM ESSO in different environment

Support IBM Sterling Commerce product - Connect Direct(CD): Installing SQL server for CD, installing CD and configuring them to receive encrypted file through different protocol (SSL/TLS, STS)

Configure VMWare workstation(seed) to allow testing for the TAM ESSO and Connect Direct.

Installing Sterling Control Centre (configCC.bat) to monitor the activities for Connect Direct servers.

Verifying encrypted file has sent to the other party in VM workstation through Connect Direct Request and its Admin Secure Plus.

Sterling Connect Direct File Agent installing and configuring, monitoring the activities through logging.

Configure IBM Sterling Connect Direct to communicate with IBM Sterling Integrator

IBM Sterling Secure Proxy

oInstalling license key file

oCreate engine definition

oValidate the Connection Between Engines and CM .

AsiaMalls Management Pte. Ltd. May 2009 – Dec 2011

Senior IT Executive

Providing as first point of contact for all IT-related systems software and hardware support;

Identify, evaluate and recommend improvement opportunities;

Coordinate with all sites users if any system downtime to minimal disruption to users’ operations.

Assess IT needs and propose capital and expense budget line items to address these needs;

Implement and maintain IT system documentation such as policy and manuals;

Liaise with external IT consultant and IT vendors with regards to all IT issues, e.g. server maintenance, LAN/LAN equipment maintenance, firewall management, and renewal of licensing etc;

Provide and oversee maintenance support on desktop, notebooks, network printers and other IT equipment. This includes installation, configuration and testing of new IT equipment, integration of hardware and software application within the company;

Maintain all servers including hardware and software applications as well as establishing IP addresses e.g. maintain and support Active Directory and exchange server;

Maintain the storage and backup infrastructure environment, ensure scalability and performance for storage and backup environments through proactive analysis, reporting, capacity planning, and configuration tuning. Troubleshoot and resolve backup failures, errors, problems through analyzing the root cause;

Supporting security solutions for Symantec Endpoint protection such as anti-virus, anti-spyware, firewall, intrusion prevention system, application control, device control, and proactive threat scanning.

Perform and manage daily server backups and anti-virus updates, ensure timely backups are performed, verified and stored appropriately, anti-virus definitions are up to date.

Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades;

Provide guidance for company users for system software usage and access;

Supporting and troubleshooting TimeSoft Eleave/Payroll System and Accpac;

Monitoring the traffic in Palo Alto, McAfee Mail Spam and Watchguard firewall device; setup wireless access point;

Planning and Migrating all Exchanger server email users to Cloud Computing environment.

Produce new solution and upgrade company system when there is a need, e.g e-signature pad for management ease of use, cloud computing email system.etc.

Chartered Semiconductor Manufacturing Pte Ltd January 2008 – May 2009

Operation Support Engineer (Level II)

Responsible for server administration, setup and planning of server systems;

Provide first level troubleshooting and resolution of PC related problems;

Co-ordinate with vendors for system PC/printer implementation, support and maintenance;

Assisting in maintenance our intranet website and administration on the intranet server;

Trouble-shooting PCs and network connection issues;

Provide operation and end-user support for notebook and workstation;

Setup remote access for users to access from home through Citrix Server;

Maintaining Lotus Notes email applications and SMTP server;

Coordinate with IT persons and assist users from other fabs, help them to access different network shares;

Manage AD users and groups of our OU;

Supervise technicians to deliver end-user computing services, manage their job duties;

Maintain system documentation and operation procedures;

Update PABX System;

Provide 24x7 technical support;

Works Infrastructure Pte Ltd Singapore March 2002 to August 2007

Senior IT System Administrator

Task Involved:

Manage the first level support for all IT-related systems and applications within the company;

Planned, organized, developed and implemented information system of the company;

Oversaw and evaluated the daily operational activities within IT department;

Operated and administered computer and telecommunication software;

Implemented and setup network infrastructure, i.e. setup Ethernet network switch, installation program to user’s computer as per required, setup ADSL wireless Access Point Service for networking system, setup incoming connection; Setting up and maintaining company Email & Web Server using Fedora 6.0 with the vendor;

Evaluated the organization's technology use and needs and recommended improvements, such as hardware and software upgrades;

Developed computer information resources, providing for data security and control, strategic computing, and disaster recovery;

Supported and applied policies and procedures for electronic data processing and computer systems operations and development;

Participated in staffing decisions, and provided training for new staff in IT department;

Consulted with users, management, vendors, and technicians to assess computing needs and system requirements;

Responsible to design, develop and maintain company’s website;

Volt Services Group USA (Washington) January 2001 to February 2002

Contract with Microsoft Corporation as Testing Engineer in Window 2000 Service Pack Team

Task Involve

Performing test for different window components for Win 2000/XP Service Packs

Set up a test machine and its safe-build on the Intel-based machine

Installing hardware and doing the NT4/Win9X configurations and setups for various network components, then upgrade to Window 2000.

Verifying the configurations and setups are maintained in the upgraded Window 2000.

Creating NT4/Win9X base images and test images automated upgrade Test Enterprise cases.

Finding bugs in the operating system both manually and application such as Test Launcher and Test Enterprise.

Ran Stress Debugger.

NT Shell Scripting for test cases.

Imandi Corporation USA (Washington) March 2000- January 2001

QA Software Engineer

Performing black/white box testing on web page

Experienced web testing using different internet browsers such as NT 4.0, IE 4.x, Netscape Navigator 4.x

Reported and verified the bugs on the Test Track

Defined and developed test plans/cases

Executed test cases, documented and summarized the results

Debugged problem and communicated problem with the developers.

Ran SQL queries (server 7.0) against database

Experienced the knowledge of Visual SourceSafe

Ran automation script with Win Runner

Ran the job log in DOS environment for debugging purpose

Maersk Singapore Pte Ltd Singapore January 1990- December 1993

System Operator in the Network

Task Involved:

Using and testing program implemented by Developer

Operating AS/400 and S/36

Monitoring the networking system, performing hardware maintenance and backup routines

Monitoring job queues, run Control Language (CL) commands, message handling, managing spooling queue, report sorting, and looking into job logs.

Part time volunteering Jobs:

Focus On The Family Singapore Pte Ltd 2007

Volunteer to help the organization to migrate Windows 2003 server to a domain controller environment, implementing polices and secure the current network infrastructure. Deal with the hardware/software troubleshooting and resolving user’s problems, have done data recovery from their previous server (Unix System).

Academic Qualifications

Professional Certification in MCP, MCSA and MCSE Year 2003

DeMontFort University, FTMS Singapore June 2002

Post-graduate Diploma in Computer Science

Seattle University. Seattle, WA June 2000

Bachelor degree of Science, major in Mathematics & Computer Science

Technical Knowledge

Languages: understand coding of C/C++, Visual Basic, MIPS Assembly, ASP (VBScript), NT Shell script, OracleOperating Systems: Windows/98/2000/2003(Pro/Server)/XP(Home/Pro)/Vista/7, Windows Server 2003/2008, Lotus Notes

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