Administrative Assistant Customer Service
Resume:
Lynn Ferraro
** ******** ******, *** **, Wayne, NJ 07470
www.linkedin.com/in/lynn-ferraro-88406835
**************@*****.***
Profile
Dedicated and focused administrative assistant with 20+ years experience who excels at prioritizing and completing multiple tasks simultaneously. Committed to delivering high quality results with little supervision. Energetic, organized, professional, results- oriented and self-directed.
Education
Bachelor's Degree, Business Administration, Southern New Hampshire University, Manchester, NH, Anticipated 2019
(Current GPA 3.6)
Professional Experience
Administrative Assistant, Ridgewood Dental Associates, Ridgewood, NJ September 2014 to current
Responsible for all Public Relations and Marketing for the practice, culminating in over 200 new patients to the practice to date
Plans and organizes corporate media, marketing, public relations and other special events
Drafts meeting agendas, supplies materials and executes follow-ups for meetings and office conferences
Plans and organizes in-house and off-site quarterly lectures for dental participants, with consistent event success
Estimates project costs and monitors marketing budgets
Updates the corporate website and all social media including Facebook, Twitter, and LinkedIn
Established and currently maintains cooperative relationships with representatives of community and public interest groups
Works with management to identify trends and developments that might influence public relations decisions and strategies
Implemented mobile website for smart phones for the practice for patient use
Organizes and implements new patient campaigns
Responsible for tracking and responding to patient online reviews and ratings Customer Service Supervisor / Administrative Assistant, Valley National Bank, Wayne, NJ April 1991 to February 2014
Supervised 20 employees. Provided motivation and direction to create a positive work environment
Acted as the face of the business and first point of contact for customers and listened to their needs and communicated solutions or connected them with the proper department to assist them
Fostered teamwork that motivated employees to achieve their highest potential
Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
Evaluated employees' job performance and conformance to regulations and recommended appropriate personnel action
Team member in the implementation of Windows 7
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