Customer Service High School

KAYLA LUCKIE

*** ******* ****** ** ** Hartselle, AL 35640 256-***-**** *************@*****.***

SUMMARY

I am a very outgoing, dependable, and hard working person. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Skills include:

Creative problem solver

Exceptional communication skills

MS Windows proficient

Quick learner

Strong client relations

Training development aptitude

EXPERIENCE

December 2014 to Present

Customer Service Representative, Alorica

Answered an average of 35 calls per day by addressing customer inquiries, solving problems and providing new product information.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Directed calls to appropriate individuals and departments.

Asked open-ended questions to assess customer needs.

EDUCATION

August 2009-May 2011

High School Diploma, Bob Jones High School

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