Customer Service Representative

Theresa Shine

Philadelphia, PA

**************@*****.*** - 267-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

PNC Bank - January 2014 to August 2015

Responsibilities

Processes all new account transactions

Assists customers in their selection of various accounts and financial services

Cross-sell the bank's products and services

Open, maintain and close all account types

Performs branch clerical duties

Conducts financial seminars at participating work places and universities

Promotes business for the bank by maintaining good customer relations and referring customers to appropriate staff for new services

Fully knowledgeable and skilled in the areas of teller, vault, safe deposit, processing and accepting credit and loan applications

Shift Supervisor

Starbucks - April 2011 to January 2015

Responsibilities

Connected great customer service;

Managed a caseload of 5-6 workers; assigned duties

Reviewed productivity; updated systems of communication; performed chart edits; EVS;

Put money deposits together for Dunbar pickup; counting in and out of safe each day;

Learning and perfecting security codes

Review and edit orders for store; monitored productivity and billing for my customers

Reported incidents; attend meetings in reference to customer needs SKILLS

Computer-literate performer with extensive software proficiency covering wide variety of applications. Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. Key sales and marketing skills Word processing skills are a must, while familiarity with Excel (5 years)

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