Customer Service Inventory Control

Sandra Lytle

** ******** **** ******

Tyngsboro MA 01879

Cell : 978-***-****

E-Mail: ************@*****.***

Kiva Systems North Reading MA Dec 16, 2013 -

Summary: Material specialist & Inventory Control :

Perform daily cycle counts researches to reconcile Inventory discrepancies within 2 warehouses. Create rework job Orders. Work closely with manufacturing, purchasing to replenish warehouse components.

Computer Skills learned at Kiva:

Sytline, Agile

Millipore/EMD Millipore, Burlington MA July 2001 – June 2013

SUMMARY: Inventory Control Professional with 10+ years experience in the life science industry. Supported planning, Customer Service & Expediting with exceptional skill in analyzing, tracking and reconciled shipping discrepancies. Passionate about cost- saving, recognized as team lead and the “go- to” person for problem solving. I am Independent worker requiring minimal supervision.

COMPUTER SKILLS

Microsoft Office Suite, Windows, Business Objects, MRP Systems, Oracle,

EXPERIENCE

Title: Senior inventory control coordinator

Key contributor in achieving 99.85% Quality complaints / OTCS (On time customer satisfaction).

Reporting out key metrics such as QCC (Customer Complaints) 99.85%

Leading a 40 Million dollar inventory daily cycle counts interfacing with finance and external auditors (success) 99.98%.

Track and reconciled Inter company shipping discrepancies 99.99%

Maintain error reporting for shipping discrepancies and reported individual performance to supervisors.

Ran weekly Expired Lot report.

Manage ERP (Enterprise resources planning) processing for virtual shipments.

Ran reports of inventory levels and discrete job processing for kits.

Control consignment inventory levels by effectively using min/max reporting

Member of Oracle up Grade Implementation team for inventory Control.

CERTIFICATION AND TRAINING

Iso 9000

Certified 6 sigma

Bluebelt certified

Apic CPIM Review Course

Lam Research, Wilmington, Ma 1984-1997

Mechanical Assembly (4 years)

Built sub assemblies for wafer etch systems

Built final assemblies in clean room environment

PCB assembly (1 year)

Cable assemblies from prints and drawings

Stock room (4 years)

Received and issued inventory to and from stock room

Kitting and issued materials to Manufacturing floor.

Ran open sales order report and transacted inventory to sales orders

Daily interfaced with all departments/customer service

Accomplishments

Trained new employees on inventory processes

All reports were run in a timely manner

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