Technical Support Customer Service

Sanket Patel

**, ******** ** • Brampton, ON • L*W3Y5

CELL 647-***-**** • E-MAIL *********@*****.** • WEBSITE www.thesanketpatel.com

SUMMARY

-Excellent communication skills-orally, in writing and presentation

-Great team player

-Good at time management according to the work priority

-Love to work under time bounded atmosphere as it enhance my skills and ability

-A detail oriented and multitasking professional with exceptional coding techniques

-Able to understand and implement on modern operating systems

-Good with working on software life cycle

EDUCATION

COMPUTER SYSTEMS TECHNICIAN – SOFTWARE ENGINEERING SEPT 2013 – SEPT 2015

SHERIDAN COLLEGE, Brampton, ON, Canada

GRADES – 3.57 GPA

DIPLOMA IN COMPUTER ENGINEERING JUL 2009 - JUN 2013

NIRMA UNIVERSITY – Institute of Technology, Ahmedabad, India

GRADES – FIRST CLASS WITH DISTINCTION

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TECHNICAL SKILLS

PROGRAMMING

-Code, test and debug in a variety of languages: Java, C, C++, VB, Shell Scripting

-Introductory knowledge of software development languages: Android, IPhone, .NET, PHP

-Creative in web designing using HTML5, CSS3, JavaScript, Angularjs, Bootstrap, Photoshop

-Good in developing Mobile web apps, web applications.

NETWORKING

-Good with networking technologies: TCP/IP, HTTP, security protocols, and J2EE/servlets

-Skillful to setup network using GNS3 and CISCO packet tracer

-Able to effectively troubleshoot and resolve hardware and software issues

DATABASE MANAGEMENT

-Solid foundation in database design and implementation using MySQL and Oracle

-Ability to design, build and query databases

Sanket Patel

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TECHNICAL EXPERIENCE

Help Desk Technical Support OCT 2015 - JAN 2016

RUDRA ENTERPRISE, BHARUCH, GUJARAT, INDIA

-Provided friendly support to company associates via phone, email and chat

-Deployed Windows 10 and educated associates regarding Operating system

-Maintained the corporate desktop and laptop infrastructure

-Upgraded software and hardware.

Co -Op Intern as Systems Technical Analyst - Deskside JAN 2015 - May 2015

TJX CANADA (HO), BRAMPTON, ON, CANADA

-Provided friendly support to company associates via phone, email and chat

-Deployed Windows7 in the organization using USMT and MDT

-Maintained the corporate desktop and laptop infrastructure

-Migrated user data.

-Upgraded users from blackberry to iPhone phones

-Installed and supported Lotus Notes and

-Upgraded software and hardware

-Handled MAC(Move Add Change) Requests using Service Now Ticketing System

-Used LANDesk to remotely install software to the employee machines

-Worked on Active Directory

Co-Op Intern as JR.DEVELOPER JAN 2013 - JUN 2013

AMAR INFOTECH, AHMEDABAD, INDIA

-Coded on android-based mobile application ”Shake Gesture ” using IDE

-Ensured that goals and deadlines were met

-White box testing was implemented for testing application

OTHER WORK EXPERIENCE

SANDWICH ARTIST JUN 2014 – SEPT 2015

SUBWAY, KENNEDY, BRAMPTON, ON

-Provided friendly and efficient customer service

-Accurately handled cash, debit and credit transactions

-Worked well in fast-paced, stressful team environment

-Opened store every time and worked under no supervision

INTERESTS

-Yoga, cardiac exercises, swimming and badminton

-Help family and friends with hardware and software problems

-Love to go on adventure hiking tracks for photography

-Love to cook different cuisines

Contact this candidate