Engineer Technical Operations/Applications

Mohammad Akram

Mail: ***************@*****.*** Mobile: +91-996*******

Profile Summary:

1.10 Years of working experience as Engineer of Technical Operations in Production.

Maintaining various Java based applications.

Deployment of new applications builds release.

Troubleshooting the issues related to the Applications deployed in the Tomcat Web server.

Hands on experience in writing SQL DDL,DML Queries, Joins, Triggers, Events, Stored Procedures etc.,

Maintain the various MIS files processing through ETL Process in data base.

Extensively worked on various flavors of Linux & Windows Production Support activities.

Excellent Hands-On-Experience on Troubleshooting and Problem solving skills on Linux.

Working with MySQL database with Linux based OS.

Server health monitoring and Start/Stop/Restart Java based Applications when needed.

Experience in administering tasks like monitoring and error checking on Linux OS.

Server Support, Monitoring, Performance Tunings, Production & Application Support.

Monitor Nagios and Microsoft Network Monitoring tools.

Shown excellent team work and Effective 24*7 Shift work schedule.

Professional Experience:

Company : Netxcell Limited. (Since April, 2014)

Job Title : Engineer – Technical Operations.

Department : Production Database Operations.

Description : Production Support for Aircel Pan India, Reliance, Zantel (Africa).

Software Knowledge:

Platforms : Windows, Linux.

Database : MySql, Oracle.

Monitoring tools : Nagios.

Scripting : Shell, Perl.

Java

Areas of interest:

Telecommunications

Database Administration

Networking & security.

Responsibilities:

Troubleshooting on Linux as well as Windows flavor OS.

Monitoring the Nagios for various Value Added Services (VAS) Application services.

Find out Root-Cause-Analysis (RCA) for Server and DB related issues.

Maintain the various MIS files processing through ETL Process in data base.

Daily Health Checks of Servers.

User creation, Password management & File permission.

Escalation to various respective concerns.

Preparing the health check up report for production server along with VAS related files in daily basis.

Work on ticketing based system wherein we get requests for Change Management, Incident Management and Standard Service requests. Space monitoring, alert log monitoring etc.

Discussing with Configuration Manager regarding any critical issue in daily production meeting.

Creating and Monitoring the Backup Jobs in Database.

Worked as a member in Network Operations Center (NOC), Data Mining (DM) Teams.

Performing UAT’s for new campaigns.

Education:

Course

College Name

Passing Year

Percentage

B.Tech

(ECE)

Sri Krishnadevaraya Engg College

2013

68.04 %

Intermediate

Sri Sai Jr.College

2009

88.20 %

S.S.C

Rotary EM High School

2007

81.33 %

Personal Skills:

Smart working and positive attitude.

Excellent analytical abilities.

Self & quick learner.

Declaration:

I hereby assure that the above mentioned information is true to the best of my knowledge.

(Mohammad Akram)

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