Customer Service Engineering

Fabrice Lazarre

**** ********* ******

Deerfield Beach, Florida 33064, USA

Telephone: 786-***-****

Email: ********@***.***

OBJECTIVE: To work in an entry-level position solving engineering challenges.

EDUCATION:

2015 Bachelor of Science in Civil Engineering, Florida Atlantic University, Boca Raton, Florida

LICENSE: Valid Florida Driver’s License

Eligible to take the Fundamentals of Engineering Examination in Florida

SKILLS: Computer Skills: Microsoft Office – Word, Excel, PowerPoint, Project, AutoCAD

CORSIM, EPAnet,

Language Skills: Bilingual/Bicultural – English/French – Knowledge of Spanish.

Engineering Skills:

Ability to analyze, solve and provide recommendations for environmental, geotechnical, structural, water resources and transportation challenges.

Surveying – Measured distances with a tape and adjusted according to conditions.

Material Testing – Used sieve analysis to classify aggregate and analyzed soils.

Structures and Statics – Designed concrete and steel columns and beams; performed truss analysis to determine compression or tension of truss members.

Understanding and communicating of engineering principles and standards

Ability to understand project objectives and to arrange work flow and priorities.

Ability to develop moderately complex task and project designs and work plans

EXPERIENCE:

01/2015 – 12/2015 Senior Project: A. D. Henderson University School Expansion

Florida Atlantic University, Boca Raton, Florida, USA

Structural Design: performed all designed calculation for a sustainable structure able to resist hurricane, high velocity wind and heavy rain in accordance to the Florida Building Code Requirement.

Geotechnical Design: performed all designed calculation for the different foundation footings that will resist the loads and moments transferred from the structure.

2014 – Present Traffic Operator, Parsons Brinckerhoff – Broward TMC, Fort Lauderdale, Florida

Recognized for accurately and promptly provide data analysis of report of traffic delays and other traffic monitoring requests.

Effectively and efficiently monitor accidents and verify travel times and post DMS messages.

2011 – 2012 Technical Support/Customer Service Agent, Teleperformance, Fort Lauderdale, Florida

Recognized for accurately and professionally handling inbound and outbound over 100 calls per week while providing Apple products customer service and technical support to clients and team members.

AFFILIATION: Member, American Society of Civil Engineers.

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