DIPTIBEN GALA

Mobile 248-***-****

actxqe@r.postjobfree.com

SUMMARY:

Skilled IT professional with over 5+ years in Software Quality Assurance with testing of Web based, Product based and Mobile Applications.

Hands-on experience in testing applications and products over various domains including Banking, Healthcare, Retail/E-commerce, Financial and Auto-Insurance domain.

Experience in working in Agile (SCRUM) and Waterfall development methodologies. Attended Sprint planning and Release planning meetings.

Liaise with developers, business analysts, and user representatives in application design and document reviews.

Proficient experience in all phases of software development life cycle (SDLC) and testing life cycle (STLC) including requirements gathering, risk analysis, project planning, scheduling, test designing, testing, defect tracking, management and reporting and deployment.

Proficiency in using both manual and automated testing tools to troubleshoot System-Integration (SIT), Functional, positive and negative testing, Web testing, Performance testing, User acceptance (UAT), Smoke and Regression testing.

Expertise in developing, designing and in execution of test plans, test cases and test scripts.

Extensively used different technical testing tools like Quality Center, JIRA, TFS, QTP, Load runner. Also worked in Microsoft dynamic CRM, MTM and Visual Studio applications.

Very good experience in working in back-end testing and, ETL & Data warehousing testing using different databases like Oracle, SQL Server, and DB2.

Very Good Experience with QTP / HP UFT to develop automation scripts in VB Script for Regression testing.

Experience of HP Load runner - VUGen, Controller and Analysis tools for performance testing.

Experience in using TFS Reports for Test Case Readiness, Test Plan Progress, and Release Burn down, Sprint Burn down and Velocity chart to indicate the amount of efforts the team is completing in each sprint.

Experience in Production Support work. Conducted Prod Validation, Disaster recovery testing and server patch testing.

Experience working on Web Service using Soap-UI tool for Web application testing.

Experience in working with the development team based out of multiple locations/time zones.

Contributed on establishing quality milestones and aligning it with project lifecycle following proper release management process involving parallel releases in a very dynamic Agile environment.

Good leadership and communication skills. Good customer relationship, oral, written communications, planning and problem resolution skills.

Ability to handle multiple projects with competing deadlines in a fast paced environment.

Experiences working with multiple team based project, Short to Long term projects and Onsite -Offshore model.

KEY SKILLS:

SQA Tools & Best Practices

Test Cases, Plans & Scripts

Defect & Bug Discovery

Technical Specification Analysis

System & Unit Testing

Acceptance Testing

Regression Testing

Load Testing

Agile Methodology

PROFESSIONAL EXPERIENCE:

Assurant Solution (Sep 2015 – Present)

Location: St. Pete

Role: Technology QA Analyst

Responsibilities:

Developed, Designed, maintained, and executed test plans, test cases and test data for QA testing.

Performed Ad-hoc testing, Integration testing, End-to-End testing, Functional testing, System testing, User Acceptance testing (UAT), Black box testing on the application. Performed negative and positive testing.

Performed Smoke testing on every New Build, Releases and Logged valid defects.

Created and executed test plans and test cases for the Mobile Apps and application server.

Performed Static and Dynamic testing supporting functionalities and features on different Mobile platform such as IOS, Android for different Auto client applications for different countries (USA, Brazil, Mexico, Canada).

Performed both Native App and Mobile Web Testing and Performed UI, Functional, Performance, Usability, UAT, Regression, Security and Compatibility testing.

Worked on Web Service using Soap-UI tool for Web application testing.

Performed UAT testing for different projects in each Release of the sprint.

Responsible for Regression Testing after every system refresh and new release. Performed Regression testing using QTP tool and generated automation scripts using VB Script.

Worked on Production Support issues and on maintenance work requests. Performed Production support validation on the day of Release.

Responsible for handling Defect Tracking and Mapping reports through Quality Centre/ALM and TFS.

Used TFS Reports for Test Case Readiness, Test Plan Progress, Release Burndown, Sprint Burndown and Velocity chart to indicate the amount of efforts the team is completing in each sprint.

Worked on Microsoft dynamic CRM and MTM applications and AS400 mainframe system (EW).

Attended Sprint planning meetings, conversion meetings and different Release planning meetings.

Attended the mapping sessions, demos and analyzed business documents as part of requirement gathering.

Executed daily defect status meeting with all the stakeholders ranging from developers of different integration points, SMEs, Delivery head and Project Managers.

Provided daily status report of testing activities progress.

Verified the data in the back-end using SQL Queries and performed backend validations.

Participated in Defect Triage meeting with developers and lead to discuss on open or recurring defects.

Lead the Projects for each Release and managed task among the team and provided quality deliverables on time.

Environment: Windows NT/2000/XP, HPQC 11, QTP 12, TFS 2013, MS Excel, MS Outlook, IBM AS400 Mainframe, CRM, MTM, Soap UI.

Projects:

1. Mobile app testing on Android & IOS: (Using Perfecto)

Assurant Solution Mob App for North America, Mexico (Toyota, Nissan, Audi) & Brazil.

Enterprise Mob App for North America

2. Customer Portal Web testing:

Assurant Solution customer portal for North America.

3. Lead the Projects for below Client of Assurant and performed Functional, SIT, UAT & Regression testing

Rote66, Camping World, Enterprise, Safeco Liberty Mutual, Performance-trak Mexico

CVS Health/ CVS Caremark (Cognizant) (Sep 2014 – Sep 2015)

Location- Tampa FL

Role: QA Analyst

CLIENT DESCRIPTION:

CVS Caremark Corporation is an American drug retailing company with a U.S. pharmacy chain. CVS Caremark is dedicated to helping people on their path to better health as the largest integrated pharmacy company in the United States. Through the company's more than 7,600 CVS/pharmacy stores; its leading pharmacy benefit manager serving more than 60 million plan members; and its retail health clinic system, the largest in the nation with more than 750 Minute Clinic locations, it is a market leader in mail order, retail and specialty pharmacy, retail clinics, and Medicare Part D Prescription Drug Plans. CVS Caremark Corporation is chartered in Delaware, and is headquartered in Woonsocket, Rhode Island, where its pharmacy business is also headquartered. The pharmacy services business is headquartered in Nashville, Tennessee. The company was #18 in the 2010 Fortune 500 list of the largest companies in the U.S., and is the largest company that has operations solely in the United States.

PROJECT DESCRIPTION:

The MED D which primarily focus on claim validation for 2015 benefits for Medicare members. The system validation involves enrolling the Medicare members with standard and LICS types validate the claims flow for that member as per CMS logic in different phases. It contains validation of the different types of drugs, tiers information.

Responsibilities:

Involved in understanding of the Project requirements from High Level Design and Business Requirement Documents and took part in the requirement discussions and QA estimation for Rx Claim Application.

Working experience in Rx-Claim PBM software to ensure all coding has been done appropriately while also reviewing system generated outputs to validate outcomes.

Experience in claim adjudication and plan set-up.

Involved in identifying the gaps in the requirements as per the prescribed business flow and conducted regular meetings with BA and QA leads and PM to fill up the gaps in requirements.

Created Test Plans, Test Scenarios and Test Cases based on the business requirements using TBGT (Test Bed Generator Tool).

Performed Integration and Regression testing in Mainframe platform (IBM AS400).

Performed User Acceptance testing (UAT) by using Easy Query tool.

Involved in Pre and Post Production testing.

Performed Drug, UM, SGM and HCR validation on different types of formulary and non formulary drugs.

Provided validation of data through SQL queries.

Performed Data warehouse testing and done query validation and analysis.

Validated EDI 834 and 837 Transactions and business rules and processed multiple XML files and bulk EDI Files.

Used Excel formulas, V-lookups and Pivot tables to do huge data sorting and validation.

Worked on TBGT, Easy Query tool and RX claims system.

Executed QTP automation scripts for regression Testing.

Logged defect in CVS defect tracker (Salesforce) and coordinated with BRM regarding the issues.

Provided management with requirements coverage analysis reports, test run results, and defect tracking reports. Used SharePoint to share all reports and documents.

Logged defects in CVS defect tracker found during the course of testing and coordinated with development team to resolve those defects.

Attended Triage meetings to discuss severity and priority of defects and participated in production support and root cause analysis (RCA) with Dev team to resolve the issues.

Trained and mentor new associates on different processes of the system. Presented Demos and prepared training documents for team.

Good experience in managing and assigning the task to team members onshore and offshore as well.

Environment: Windows NT/2000/XP, CVS Defect Tracker, HIPAA, MS Word, MS Excel, MS Outlook, IBM AS400 Mainframe, Rx Claims, Ezquery Tool, Salesforce, SharePoint.

Projects: Performed Benefit testing and Clinical Claim testing for below CVS Client plans.

1.EGWP – Plan Benefit testing, Formulary testing

2.Aetna – Claim adjudication testing, Benefit testing, Formulary and UM validation

3.MVP – Benefit testing

Genesis Global Network (May 2012 – Sep 2014)

Location: Tampa FL

Role: QA tester

Responsibilities:

Worked in Agile environment, attended sprint plan meetings, daily standup meetings. Worked for different Releases in each sprint and completed all deliverables as scheduled.

Reviewed and analyzed Business Requirement Documentation (BRD) to gain understanding of POS implementation.

Participated in meetings with BA and Developers to understand the scope of testing.

Created Test Plans, Test Scenarios and Test Cases for assigned modules based on the business requirements.

Performed in Functional, Regression, System, Integration, User Acceptance (UAT), Smoke, Performance, and End to End Testing.

Performed Web testing for different applications for different clients involved in the project.

Used Mercury Quality Center extensively throughout the testing process to plan and maintain tests, maintain traceability of tests to the application functionality and again to requirements, defect tracking and management, etc.

Executed Test cases in Quality Center / ALM - Test Lab.

Worked with JIRA tool to generate defect tracking reports and testing reports.

Provided validation of data through SQL queries.

Executed SQL queries for data validation.

Used Web-services Soap UI for web application testing.

Executed QTP automation scripts for regression Testing.

Executed Load Runner VUGen scripts using Load Runner Controller and generated results and emailed to Performance Testing team lead.

Environment: Windows XP, Quality Center / ALM, SQL Server Management Studio, Toad, QTP / UFT, Load Runner, Soap UI

HDFC Bank, India (May 2010-April 2012)

Role: QA Tester

Description: Internet Banking System is Banking Software developed for the wide range of banking spectrum. EBank is developed on 3 - tier architecture featuring Ledger Keeper, Cashier, Passing Officer and Administrator. IBS manages all types of financial transactions and non-financial banking transactions like Cash Vault transactions, Receipt, Payment, Transfer, Clearing transactions, Pay Order/ DD Issuing, Closing accounts, Members and shares, Savings Bank, Current Accounts, Loans and Fixed deposits, New Accounts creation, Cheque Discounting, Cheque Book Issue/Surrender, Standing Instructions Issue/Terminate, Stop payment Issue/Terminate, etc. IBS has a wealth of reports for all levels of operations like Cashier reports, Balance sheet, Trial balance, Ledgers, Day books, etc….

Responsibilities:

Creation and execution of test cases manually to conduct the System Testing.

Mapping requirements to the Test cases and Scenarios, execution of test cases, defect logging in Test Director.

Documentation of the modification requests (MR) for all the bugs detected and tracked the bug fixing process until they were closed.

Database testing by writing and executing SQL Queries.

Walk through and formal meetings with other team members.

Environment: Quality Center / ALM, SQL Server Management Studio, Toad, Windows XP

TECHNICAL SKILLS:

Test Reporting Tools: Quality Center/ALM, TFS. JIRA

Automation tool: QTP 11.5/12, Load runner 12

Methodologies: SDLC. Agile, Waterfall

Operating Systems: Windows 7/2000/XP, IOS, Android

Front End Tools: Visual Basic 6.0, Front Page, ASP.NET, Visual Studio, AS400 Mainframe, VB-Script

Data Bases: MS-SQL Server 2005/2008/2012, MS Access, Oracle, Toad

MS-Suite: MS- Excel, MS-Office, MS-Project, Microsoft Outlook.

EDUCATION:

Bachelor’s Degree in Science (Physics) from University of Mumbai, India.

Diploma in Pharmacy from University of Mumbai, India.

Work Status: GC

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