Technical Support Information Technology

OBJECTIVE

Apply my technical skills and use the technology effectively in solving problems, applying best practices.

A challenging position to utilize my knowledge and skills to contribute to the organization’s goals.

SUMMARY

Self-directed and Highly motivated team player with a great work ethic and a can-do attitude.

3+ years of experience in Software Development and Customer Support.

Deep understanding of Software Development Life Cycle (SDLC).

Performed various different roles like technical, programmer/testing, software support.

US Permanent resident.

TECHNICAL SKILLS:

Programming Language: SAP ABAP, C/C++, Core PHP, SQL.

Operating System: Windows 2003(administrators), Windows XP (User).

RDBMS: SQL Server, phpmyadmin.

Web Designeing Tools: Macromedia Dreamweaver, HTML, CSS

PHP SKILLS:

PHP, MySQL, JavaScript and JQuery, HTML, CSS, XML, Ajax

CERTIFICATIONS:

SAP Certified Development Consultant (C_TAW12_731) From Lithal Genovate, Pune.

Programming in C and C++ Certified From ITS Data Solutions Pvt Ltd, Gujarat.

WORK EXPERIENCE:

Company: E-Procurement Technologies Limited., Gujarat, India Jun 2013 to Nov 2014

E-Procurement Technologies Limited (ETL) is an end to end procurement Solution Provider. It is an ISO 27001 & ISO 9001 Certified E-Procurement company that enables procurement of Fortune 500 companies.

Worked as Technical Support Representative.

Provide Technical support and help with problem resolution for customers.

Build and Maintain successful relationship with service provider, dealers, and consumers.

Train new employee on the product.

Supported customer in implementation and installation of Digital Signature Certificate, Tender, Forward Auction Software, Reverse Auction software support.

Company: Netclues Inc., Gujarat, India Sep 2011 to May 2013

Project: Auditor General

Role: Jr. PHP Programmer

Netclues provides custom website services including website design and development.

Project was focused on developing website for company Office of the Auditor General Cayman Island.

Using PowePanel, added new forms, features and modified website as per client requirement.

Developed code in core PHP and MySQL.

Part of core support team.

Design, develop and test Web application using PHP, MySQL, JavaScript, HTML,XML

Collaborated with team member in the development of database structuring.

EDUCATION:

B.E in Information Technology, Gujarat University.

Note: Willing to relocate and traveling 100%.

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