Customer Service Manager

CURRICULUM VITAE

Dear Sir/madam,

I am Siddesha Arasaiah holding a Diploma in Airhost’s Travel and Hospitality Management from Ashok Institute of Management and Information Technology, India and passed out in 2009. I have five years of experience in customer service department.

I believe that my practical work experience and educational back ground prepared me for making an immense contribution to your esteemed organization. I am having an excellent relationship with guests, co-workers and the management. Loyalty, dedication and hard work are some of my plus points. I am energetic and hardworking with the ability to adapt the environment very easily, have excellent communication and demonstration skills.

I very much appreciate your time and consideration of my resume.

Thanking you in anticipation,

Siddesha Arasaiah

No -219 Heggadahalli

GundluPet Taluk

Chamarajanagara District 571109

Karnataka – State India

Cell- +971**-*******

E mail: ************@*****.***

WORK EXPERIENCE:

Jan 2011 to Nov 2011: Receptionist in Hotel solitaire, Bangalore India

Job Responsibility:

•Ensuring all incoming calls are handled to the correct hotels standard and answered within the required time

•Ensure all message and incoming emails and facsimiles are relayed in the most effective and direct manner

•To complete the guest payment of room restaurant bills on departure and to take appropriate payment and record as necessary

•To direct concierge /porters /valet parking with request for guest including the delivery of guest baggage to room and collection of baggage on departure

•To undertake general administration duties as directed by the front of house manager

•To comply with all hotel and company police and procedure

•To ensure every effort is made to meet guest needs with all comments and complaints being actioned following procedures laid down by the hotel and company police and procedures

N0V 2011 till date: customer service, Tablez Food Company, Abu Dhabi, UAE.

Job Responsibility:

•Ensure punctual attendance and adhere to duty schedules as directed by the manager.

•Are happy with overall high level of food and beverage service to the patrons.

•Having a good communication with the fellow staff members.

•Ensuring that the guest satisfaction are met

•Taking care of the outlet if manager is not available

•Handling the cash with the procedures

•Following the company standards.

•To ensure my guests the overall experience

•Handling the cash with the procedures

•Telephone handling

•Online ordering for the next day

•Daily inventory control.

COMPUTER KNOWLADGE:

Able to Work on Ms Office

QUALIFICTION:

Hostess Travel and Hospitality Management, Ashok Institution, Bangalore, India (2008-2009)

Pre University Course, Doddauhndi Bogappa Junior College, Mysore, India (2005- 2007)

Secondary School Leaving Certificate, Gharaganahalli High School, Mysore, India (2002-2005)

LANGUAGES KNOWN:

Language known : English, Hindi, Kannada, Tamil

Speak : English, Hindi, Kannada, Tamil

Read & Write : English, Hindi, Kannada

PERSONAL DETAILS:

Name : Siddesha

Father’s Name : Arasaiah

Nationality : Indian

Sex : Male

Date of birth : 15th July 1988

Marital status : Unmarried

Height : 174cm

Weight : 68

Hobbies : Listening music’s.

Passport no : J2377508

DECLARETION:

I hereby declare that the above all information about me is true as per my knowledge.

DATE: Siddesha

PLACE:

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