Customer Service Representative
Resume:
Amber C. Sholes
Bordentown, New Jersey 08505
***********@*****.***
EDUCATION:
Burlington County College
Associates of Applied Sciences 2013
Degrees: Business Management Technology/Fashion Design
OBJECTIVE: To obtain a fast-paced position where I can utilize my skills and grow with the company
WORK EXPERIENCE:
CollegeBoard at ETS-SDD Department Customer Service Representative
Ewing, NJ 3/2015-4/2015
Answer phone utilizing a headset and multiple computer programs simultaneously: Microsoft Outlook, CRM PeopleSoft, CDD, Dashboard, NSAT
Assist SSD Coordinators/parents with submitting appropriate documentation/forms/applications
Discuss approval/denial letters
The Lamb Team Administrative Assistant
Chestnut Hill, PA 7/2013-Present
Monitor office voicemail, as well as, email accounts
Utilize DocuSign program to obtain important Agreements of Sale and various addendums
Process: mail, check deposits to be put into escrow accounts, and settlement files
Gather appropriate documents for files in order to proceed to closing
Capital Insurance Agency Customer Service Representative
Ewing, NJ 10/2010 – 4/2013
Process customer payments
Locate customer information utilizing Access
Maintain filing system to include processing mail
Create labels and manage insurance company mailing lists
Merlin Industries, Inc. Front Desk/Switchboard Operator
Hamilton, NJ 4/2008 – 12/2008
Assisted clientele with status of orders, customer service inquiries, and packing lists while maintaining professional phone etiquette during periods of high call volume
Conceptualized and developed promotional dealer kits for distribution
Reconciled daily invoices and monthly statements
Maintained and updated database of warranties through Fox Pro
Boyd’s Pharmacy Head Cashier
Bordentown, NJ 1/2006 – 1/2008
Oversaw cashiers observed proper customer service skills
Balanced cash, credit, and debit sales before and after each shift
Interacted with customers to promote sales and products
Inventoried lottery ticket sales at end of day
Dr. Cynthia Han & Associates Office Assistant
Lawrenceville, NJ 9/2005 – 12/2005
Administered and oversaw schedule of appointments, greeting patients, and prescreening
Processed insurance payments with Eyemed/Aetna representatives
Managed payment recollection from patients/insurance companies
Created/organized files for all patients
Oversaw proper opening and closing procedures
AWARDS & ACCOMPLISHMENTS:
2013 Featured designer in Burlington County Times newspaper article-Pantone Color of the Year
2012 Dean’s List for Fall Semester
2012 Monetary Award for Student Art and Design Exhibition
2003/2004 Mercer County Technical Honors for Auto Collision
2003 Editor’s Choice Award for Poetry.com and the International Library of Poetry
2002-2003 Honor Roll for Steinert High School
SKILLS:
Enthusiastic demeanor, willingness to learn
Ability to multi-task, 10-Line switchboard operator
Professional etiquette, well-mannered in-person and over-the-phone
Ingenuity, striving for the most resourceful ways to complete tasks
Proper time management, efficient allocation of time sensitive materials
Excellent customer service, productive in fast-paced atmospheres
Detail oriented, able to locate visible mistakes and make appropriate corrections
Knowledgeable in windows 7 & 8, as well as, Mac OSX operating systems
Proficient in Microsoft Office 7, 10, & 13
Familiar with Adobe Photoshop and Illustrator CS6
Ability to utilize industrial sewing machines
Pattern drafting/creating sample garments
Researching target markets
Trending, inspiration, & color boards
Fashion drawing, by hand & on computer, figures & flats
Creative endeavors/thinking outside the box
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