Customer Service Manager

Ernest M. Ulrich

*** ********* ****** *: 201-***-****

Wyckoff, NJ 07481 E: *********@*****.***

E: *******@***.***

EMPLOYMENT EXPERIENCE

94th & Park Corporation

C/O Brown Harris Stevens Residential MGMT

May 2015-October 1st, 2015: Doorman/Elevator Operator New York NY

Ensure building security and safety for tenants to include guest registration; check identification, call to the tenant to announce the person (s) who is visiting/delivering etc.

Provide services to tenants such as assistance with packages and luggage, help hailing a taxi cab, opening the door for them, as well as other assistance as needed

Answer the lobby phone and respond to calls accordingly

Communicate all contractor/vendor to superintendent and follow visitor log check in and checkout procedures

Communicate effectively with residents, contractors, coworkers, management and guests

Cleaned areas in front of the building and performed cleaning duties inside the building

United States Postal Service Waldwick NJ

June 2013- January 2015: Career Letter Carrier

Sorted all letters and packages according to specified mailing route

Pulled down mailing route in a timely, orderly manner

Delivered all letters and packages on specified route

Maintained appearance and customer friendly attitude on a daily bases.

HUSKY TRADING, CORPORATION New York, NY

March 2007- March, 2012: Communications Sector Co-Manager, Senior Options Floor Trader: (NYSE/AMEX Euronext)

Analyzed and evaluated the electronic and physical marketplace for trading opportunities

Oversaw trading and positioned risk for a cyclical derivative portfolio of telecommunications, media, and internet equity options products

Developed and communicated trading strategies: continuously monitored and adjusted firm proprietary options pricing model.

Worked in tandem with the risk arbitrage trading desk, providing trading floor coverage for merger and acquisition securities.

Accountable for maintaining fair and orderly markets in strict compliance with FINRA and SEC rules and regulations

GI BROKERAGE TRADING GROUP New York, NY

June 2003-March 2007: Options and Equity Trader: American Stock Exchange (AMEX/NYSE Euronext)

Lead Trader in exchange traded fund operation

Responsible for hedging exposure for ETFs such as QQQ, SPY and DIA via future contracts and baskets

Maintained communications between three exchange floors to facilitate market conditions and identify arbitrage opportunities

Reconciled future and equity positions for numerous ETFs.

Communicated with all internal and external traders, specialists, clerks and assistants to facilitate trade execution.

Mentored and trained trading assistants and summer interns.

WHEAT FIRST SECURITIES New York, NY

December 1988- June 2003: Clerk/ Junior Trader: American Stock Exchange (AMEX)

Facilitated clearance for six independent brokers and Trading Firms.

Researched and resolved discrepancies in trades and future positions.

Received and processed customer telephone orders on the trading floor as well as ensured the timely execution on such orders on all trading markets

Prepared trade entries and tracked positions for brokers.

Served as a liaison between clearing firms and customers on the variety of matters including the resolution of position or price disputes.

PROFESSIONAL DEVELOPMENT

Member of the American Stock Exchange

1994-2010

Member of the New York Stock Exchange

2010-2012

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