Noushad Hamza

Contact: +974-***-***-** Email: actwyv@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/noushadhamza Senior Network Engineer

Domain Experience: Government, Education, Financial Services, Healthcare, Service Providers, Oil & Gas and Construction Nearly 15 years of experience in: System Administration Technical Support IT Operations & Infrastructure Management Data Center Management Problem & Change Management Network Installation, Configuration and Commissioning Troubleshooting & Configuration Cost Optimization Liaising & Coordination

Highly competent, dynamic and certified, CCNP, MCSE and CCDA professional with expertise in implementing, configuring and maintaining various network technologies and extensive understanding of network functions and data centre virtualization while providing customized networking solutions

Proficient at design and deployment of Borderless Networks (Routing/Switching/ Wireless), Data Centre Networks, Data Centre Virtualization, VMware, Unified Communications, Contact Centre and Telepresence

Resourceful in providing timely and cost-effective integrated technology solutions; sound abilities in resolving technical/ operational bottlenecks as well as troubleshooting issues put forth by the clients to avoid further escalations

Adept in developing and streamlining systems with proven ability to enhance operational effectiveness and meet operational goals within cost, time and quality parameters

Sound exposure of designing, implementing and spearheading large scale Information Technology projects and Business Operations involving multiple technology domains and functions

Exceptional analytical and problem-solving skills, calm and composed in dealing with and resolving conflicting and competing demands; deftness in monitoring delivery of high-quality experience, elevating customer and peers satisfaction, while adhering to standards and work processes

C A R E E R R E V I E W

i4 Solutions WLL – Doha - Qatar (Gold certified partner of Cisco) Senior Technical Support Engineer Since Dec 2010 – Till Date. Key Deliverables:

Implement Network and Unified Communication solutions. Handle responsibilities pertaining to LAN/WAN routing, switching, wireless network, Data Center implementation, Unified Communication and Collaboration and network monitoring systems

Provide technical support to every department as well as conduct weekly meetings with management and users to discuss status of workflow in the system

Address queries and extend onsite support on information and hardware / software systems; replace defective components

Administer computer networks and related computing environments, including computer hardware, systems software, applications software and all configurations

Spearhead entire IT related operations with overall responsibility for viability of the projects

Provide installation, configuration, administration and service support to servers and network, and exchange mail services

Troubleshoot problems pertaining to performance tuning, network administration, application conflicts and system bugs

Evaluate and recommend suitable applications for implementing in the organization; impart training to all end-users. Map business processes to selected software, design, planning and post implementation support

Guide technical administrators. Create and sustain a dynamic environment that fosters development opportunities and motivates high performance amongst team members

Bond Communications – Dubai (Gold certified partner of Cisco) Network Engineer (Voice & Data) (July 2008 to Dec 2010) Key Deliverables:

Participated in development of technical requirements and specifications for complex VOIP network elements and systems

Provided training and knowledge sharing with other VoIP engineers. Ensured proper documentation and turn-over to various support organizations for new platforms, solutions, products and features

Maintained expertise and ensured ongoing knowledge of new technologies and product features; provided direction for the VOIP network on technical and financial evaluations of strategies and designs

Understood client needs, identified root causes of problems, developed and implemented creative and pragmatic solutions

Handled complex problems effectively. Identified key issues and generated multiple solutions. Troubleshot network errors and performance problems

Documented procedures and changes related to design, installation, and support. Designed, implemented, and supported network architectures

Installed and configured network solutions using routers, switches, and security devices from various vendors

Deployed Unified Communication / Data Network in Cisco for various projects and handled pre-sales activities for various projects

Deployed, administered and managed company’s voice network, across 3 branches in U A E Net link IT Solutions, Cochin, India

VOIP Engineer (Jul 2007 to Jun 2008)

Key Deliverables:

Prepared design specification plans as per customer requirement and provided appropriate enterprise solutions for architecture

Coordinated with technicians and performed installation and migrations of various technology solutions within network

Developed architecture plans for voice services and prepared appropriate budgets and specifications for projects

Analysed customer requirement for advance service products coordinate with business firms and developed appropriate voice solutions for customers

Monitored all customer inquiries and ensured appropriate resolution of same

Designed RFPs for project requirement, coordinated with vendors and evaluated bids to recommend appropriate product for select network

Coordinated with vendors, analysed appropriate product offering and developed new products and services for network

Troubleshot all voice services for all LAN and WAN hardware modules and configured appropriate communication media modules

Designed and executed various Cisco Unity configurations and provided support to Unified Messaging. Deployed and managed Cisco Call Manager 4.X and Cisco IP Phones

Planned network capacity for network and performed troubleshooting on existing network. Analysed all security problems on network and develop new technologies to cater it

Configured Cisco Routers – 2600, 2800, 3640 and Cisco Switches – Cat3550, Cat2950; administered the basic parameters of Cisco router, including global parameter settings, routing protocols, interfaces, and command-line access Associated Consulting Engineers (ACE) International, Dubai – U. A. E Network Administrator (Mar 2004 to May 2007)

Key Deliverables:

Deployed and managed Cisco IP Phones, Cisco Call Manager 4.x, Unity 4.0. Configured Cisco Routers and Switches

Installed, managed and monitored call manager cluster; configured call manger features and services

Took daily back up, maintained and managed the company network running under Windows 2003 Server and more than 50 workstations. Monitored company mail server running MS Exchange Server 2003

Handled day-to-day operation of computer networks including hardware/software support; troubleshot and upgraded desktop and hardware

Installed, modified and maintained systems and utility software on server computer systems. Managed network servers, Windows server update services, virtualization servers and printer servers performing scheduled network tasks

Developed, modified and monitored the operation of assigned programs and responded to problems by diagnosing and correcting errors in logic and coding

Conducted thorough problem analysis in regard to technical system and application programs P R E V I O U S E X P E R I E N C E

Computer Gallery, Abudhabi – U. A. E

Service Engineer (Jul 2002 to Feb 2003)

Computer Shack, Kerala, India

Computer Hardware Engineer (Jan 2000 to Jun 2002)

T E C H N I C A L D E X T E R I T Y

Understanding of LAN, WAN, WAN Protocols, TCP/IP, Internet and Intranet and Networking devices administration, switching and Transmission concepts

Design, Install and configure LAN/WAN as per organizational requirements

Configuring VLANs, VTPs on Cisco Switches, Inter VLAN Routing, Advanced Switching Protocols and Advanced Spanning tree

Cisco Routers - 7600, 3900, 3800, 3700, 3600, 2800, 2600, 2500, 1800, 1700, 850W, 800

Cisco Core/Distribution later switches :- 6500, 4500, 3500.

Cisco Data Centre Series switches:- Nexus 7k, 5K, 2k and 1000v switches

Configure Cisco UCS B and C series servers, configure VMware ESXi for UC virtual machines.

Cisco Jabber, VCS Expressway, Telepresence Management Server and Meeting Cisco Webex with meeting place.

Deployment and management of Cisco Communication Manager (4.x, 5.x, 6.X, 7.X & 8.X, 9.X and 10.X), Cisco Unity/Unity Connection

Implementing Cisco Unified Contact Centre(IPCC) Express, Cisco Unified Presence

Configuration of voice Protocols H.323, SCCP, H.320, SIP, MGCP, SRST

Install and configure Vmware ESXi on Vcenter infrastructure

Network operating systems Windows NT 4.0,Windows 2000/2003, Cisco IOS, Linux

Installation and configuration of Windows 2000 Active Directory and Group Policy management, DNS, DHCP & other mail protocols like POP3, SMTP, IMAP etc.

E D U C A T I O N

B Sc. Information Technology – Vinayaka Mission University-India

Diploma in Electronics & Comm. Engineering from Directorate Of Technical Education (DOTE )

Pre Degree (Science) from University of Calicut

Professional Certifications

Project Management Professional (PMP-PMI) – Pursuing

Information Technology Infrastructure Library, ITIL (V3)

Cisco Certified Internetwork Expert (CCIE-DC) - Pursuing

Cisco Certified Network Professional (CCNP-R&S)

Cisco Certified Network Professional (CCNP-Voice)

VMware Certified Professional (VCP)

VMware Technical Sales Professional (VTSP)

Microsoft Certified System Engineer (MCSE)

Cisco Certified Design Associate (CCDA)

Cisco IP Telephony Design Specialist

Cisco IP Communications Express Specialist

Cisco IP Contact Centre Express Specialist

Cisco Unity Design Specialist

Cisco Unity Support Specialist

Professional Training

Cisco Telepresence Video Engineer – Fast Lane, Dubai UAE

VMware vSphere: Install, Configure, Manage [V5.5] – VMware Training center, Bangalore - India P E R S O N A L D E T A I L S

Date of Birth: 27th December 1977 Languages Known: English, Arabic, Hindi and Malayalam Permanent Address: Villa # 11, Al Thumama, Doha-Qatar ANNEXURE OF PROJECTS

At i4 Solutions WLL

Commercial Bank of Qatar (Consultant- UC Services (June 2015 – Till Date). As a role of UC consultant I will be responsible to manage all UC infrastructure application – CUCM 10.X cluster, Unity Connection, Presence, IP Fax solution, Contact Centre Solution, Managing Trader’s phone system

QAFCO – Implemented Telepresence (MRA & B2B) with CUCM, IM & Presence, VCS-C and E

Maersk Oil Qatar – Implemented CUBE in CSR 1000v router for Vodafone SIP service. Also implemented Video Communication solutions with VCS Expressway C & E

Al Fardan Group – Qatar:- Implemented Cisco Collaboration infrastructure with CUCM 10.5, Unity Connection 10.5, UCCX, Prime Collaboration, Cisco Jabber with Expressway having one HQ and 15 Branch locations. Al Fardan Group is one of the leading business group in Qatar having the dealership of BMW, Ferrari and RR cars as well as in real estate business

Beach Villa – Al Khore:- Implemented Network Infrastructure for IPTV, Home Automation System with Cisco 3750 switches, 5520 WLC, CUCM 8.6, Cisco Unity Connection

Qatar Rail (Green line-Site Office) – Implemented Network infrastructure with 6500 series core switches and 3850 access switches and Unified Communication solution with CUCM 10.0, Cisco Unity Connection in virtual environment with 250 end points and 3925 Voice Gateways

Barwa Real Estate – Implemented UCS B Series Blade Servers with Windows-hyperV

Globmed-Qatar – UC implementation on Cisco UCS C220 with CUCM 9.0, Cisco Unity Connection 9.0, Unified Presence, Unified Contact Centre Express 9.X, Cisco Quality Manager and SRST at remote locations

Barwa Group-Qatar – Implementation of Call Manager Express and 50 IP Phones

JWT-Qatar – Call Manager Express with 80 end devices

Al Kass Sports Channel – Qatar. Implemented Cisco UC infrastructure with Cisco Unified Comm. Manager 8.6, Unity Connection 8.6, Unified Presence and 3945 Voice Gateway

Al Jazeera Children TV - Implemented Cisco UC infrastructure with Cisco Unified Comm. Manager 8.6, Unity Connection 8.6, Unified Presence with Jabber and 3945 Voice Gateway

Commercial Bank of Qatar – Implemented Cisco-Tandberg video conference solution all over the branches in Qatar

Commercial Bank of Qatar – Upgrade of IP Telephony/Call Center system for all branches in Qatar from Call Manager 4.X to CUCM 8.5 in UCS B series Server

Total Petroleum Qatar – IPT upgrade from CUCM 5.X to 8.5 in UCS (UCS-C200)

QIPMC (Tasweeq) – Managed the network infrastructure of Cisco 6500 switches, ASA, WLC and access layer switches

Ministry Of Social Affairs - Doha:- Multi site Centralized call processing with UCM 8.5 cluster, Unity Connection 8.5, Cisco Unified Presence and 1000 end devices

Logistic Village – Qatar:- Implemented Cisco UC infrastructure with Cisco Unified Comm. Manager 8.0, Unity Connection 8.0 and 3945 Voice Gateway

Modern Home (Darwish Holding) – Qatar:- IPT upgrade from Call Manager version 4.x to 8.5/ Unity Connection 8.5 At Bond Communications

Bond Communications:- Multi site (3 branches) with Centralized call processing with UCM 7.0 cluster, Unity 5.0, 3825 router as voice gateway. Each branch having separate PRI lines and analog lines for backup.

Al Dar Head Quarters-Abudhabi:- LAN infrastructure by using 2 nos 4506 core switches and 55 nos 3560 PoE edge switches. This is Multi site WAN with Centralized call Processing Model with Call Manager 7.1, Unity 5.0(1) 2811 router as Gateway. Cisco 7970 IP Phones Bittel wall mount SIP Phones.

Khalidiya Palace Hotel (Rotana Group)-Abudhabi:- Implemented LAN Infrastructure using 4506 core switches and 3560 PoE edges switches, for different access devices like access control system, IP TV, IP Phones & POS. Also installed separated LAN infrastructure with HP Procurve switches for CCTV

~ References & other documents available on requests ~

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