Professional Experience Active Directory

CHARLES CENTURION

**-** **** ***

Glendale, NY **385

Mobile: 347-***-****

*************@*****.***

SUMMARY:

A resourceful, motivated and experienced IT Support Technician, experienced in providing excellent technical and operational support to all staff in both large and small organizations. Knowledge of Service Level Agreements and analytical troubleshooting. Able to communicate concisely and develop good working relationships with staff at all levels and supportive of continuous improvement for self development and that of any business or organization.

OPERATING SYSTEMS: Windows XP, Windows 7, 8.1, Exchange, Server 2003, 2008,2012. MAC OS 10.1 thru 10.9 and Yosemite

DESKTOP APPLICATIONS: Office 2003, 2007, 2010, 2013-365, Internet Explorer, Chrome, Firefox, Safari, Opera, Symantec Anti-Virus Corp, McAfee Corp, Outlook for exchange, Entourage for Mac clients, Adobe CS. Vmware Sphere 5.5

MOBILE DEVICES: IPod, IPhone, Android tablets and phones, Blackberry and Windows tablet and phone IOS, Android OS, Blackberry OS and Windows mobile OS.

HARDWARE: Diagnose, repair or replace damage hardware components, upgrade existing hardware for IBM/PC's and compatible including all Apple Macintosh systems.Also Polycom to setup Video conferences.

PROFESSIONAL EXPERIENCE: System Engineer

St John’s Episcopal Hospital NY 06/2014- Present

Coordinate - contact clients to schedule & resolve tickets, monitor existing request via priorities

Environment consist of Dell Servers, Dell workstations, HP printers, Apple laptops and Tablets

(XP - Windows 7, MAC laptops and mobile devices.

Reimaging PC’s, backing up users data, troubleshoot network connectivity’s, rename or delete corrupted local profiles.

Reset password for users in Active Directory .Troubleshoot problems with network printers.

Experience with VMware ESX 5.0, 5.5 and Vsphere

Experience in P2V, VMotion and VMware and virtual center.

Experience with Wyse Thin Clients; Horizon view 6.2 . and Citrix.

PCMAKERSNEW YORK 01/2014-04/2014

CONTRACTOR:

Upgrade Windows XP to Windows 7 for 400 users : Using Altiris Deployment solution for clients.

Installed several applications including Outlook Quickbooks and Mappped Network printers.

ST LUKES ROOSEVELT HOSPITAL, NEW YORK, NY 4/2006 – 12/ 2013

SYSTEMS ANALYST:

Verify Remedy ticketing queued for request from over night and pending request.

Coordinate - contact clients to schedule &resolve tickets, monitor existing request via priorities.

On a daily basis, about 20 tickets were assigned to each tech depending on work flow.

Environment consist of Dell Servers, Dell workstations, HP printers, Apple laptops and Tablets

(XP - Windows 7, MAC laptops and mobile devices,VMware.

Reimaging PC’s, backing up users data, troubleshoot network connectivity’s, rename or delete corrupted local profiles.

Configuring Microsoft outlook in exchange server 2003-2008, importing PST, Active Directory - resetting passwords, modify, edit or changes to new or existing accounts as required.

Installing and troubleshooting LAN, WAN, computers and backup facilities, Protocols: DHCP, DNS, TCP-IP, IMAP, and POP3. FTP. VPNand System Center Control Manager (SCCM)

Mapping network drives and configuring network printers

Medical Applications, PACS Administration (McKesson PACS, AGFA PACS )Kronos, IDX, McKesson,GE Centricity,ERAS, ASOBGYN ( Ultrasound & Image Management), PROVATION ( Multi-Caregiver software). AVATAR (Methadone Treatment software), ANSOS-MCKESSON (Hospital Scheduling software), ECW-Eclinical-Work ADS Medical Billing and Citrix.Talkstation, Radwhere, PowerScribe 360 deployment.

Radiologist training, troubleshooting, Imagecast V.9 and v.10 support

Installed Nortel VPN clients tol users laptops to have remote access from home to the hospitals.

Provide system support for radiology operations. Identify and correct sources of error in operations to ensure that Radiology workflow is fully operational.

Network backup and data restoration, delegating daily tasks and following up on completion.

Provide site coverage for four major hospitals and various satellite facilities in the NY area

Contact Vendors to troubleshoot errors and install 3rdparty Software.

BETH OF ISRAEL MEDICAL CENTER New York, NY 6/2003 to 03/2006

LEAD TECHNICIAN - PC SUPPORT SPECIALIST:

Jobs were scheduled via Remedy ticketing systems, contacts users to schedule time for deployment.

Coordinatemeetings via conference call with management and vendors.

Verified that network was ready to start deployment (Ethernet RJ45 were active)

Managed PC rollout up to 25 deployments within deadline schedules of projects.

Excellent knowledge of PC and desktop related hardware including DellOptiplex, CompaqEvo,

Apple Macintosh workstations andHPprinters. and desktop related software including MS Windows OS,

MSoffice suite, GroupWise, and Outlook Email.

Excellent technical knowledge of PC internal components

Software: Novell ZEN 4.1 Works Client Software

Windows XP, 2000 and NT 4.0 workstations.

CERTIFICATIONS AND EDUCATION:

Vmware Cetified Professional 6 Desktop and Mobility March 2016

New Horizons : Vmware Horizon with View Install,Configure,Manage V.6.2 February 2016

Solwin Systems: Vmware Vsphere 5.5 Advanced Course August-October 2015

45 hours Online Course; working to become Vmware Certified

Global Knowledge: Windows 7 Migration Training May 2013

Apple Certified Macintosh Technician ACMT Certification January 2012

PACS,Powerscribe, Magview, Vital Connect Training July 2010

Compaq Certified March 2000

La Guardia College: Windows NT Workstation and Server 4.0 May –July 2000

Xincon Technology Institute: A+ Certified July 1998

The Chubb Institute: Introduction to Programming January 1998

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