Management Quality

KATHLEEN BEHNKE NIBECK

**** ******* **** • Northbrook, IL 60062 • *******@**.*** • 847-***-****

SUMMARY

Results oriented Quality Management professional with a track record of accomplishments and expertise providing strategic direction and operational leadership in quality and process improvement focused on developing and implementing practical solutions, approaches, practices, and procedures to provide sustainable improvements in quality, productivity, employee involvement, and customer satisfaction while reducing costs and achieving bottom line results. 10+ years experience in the packaging industry, including rigid plastic, aluminum, flexible packaging, molded fiber, paperboard, and folding carton production.

Skills and Abilities: Business Process Improvement, Program and Project Management, Process Mapping and Modeling, Data Analysis, Strategic Planning, Change Management, Budgeting, Team Building, Mentoring, Training and Development, Technology Integration

Quality/Lean/Six Sigma Tools: Value Stream Mapping, Kaizen, Root Cause Analysis, 5S, Statistical Process Control (SPC), Design of Experiments (DOE), Taguchi Methods, Process Failure Modes and Effects Analysis (PFMEA), Control Plan Development, Measurement System Analysis (MSA), Capability Analysis, Cost of Quality

PROFESSIONAL EXPERIENCE

Quality Management Consultant, Nibeck and Associates, Northbrook, IL (2012, 2015-present)

Lead client project teams through the design, development, testing, and implementation stages of Quality System, Food Safety, and Process Improvement projects focused on method standardization, process re-engineering, and productivity improvement to deliver tangible, measurable improvements

Conduct needs assessment, cost/benefit analysis, and recommended solutions for streamlining business operations to ensure investments deliver positive results

Model and implement process indicators, measurement tools, and methodology to analyze and monitor process improvement

Develop, deliver and facilitate training courses, seminars, and workshops to improve skills and workplace effectiveness in the areas of process improvement, project management, and strategic information technology

Director of Quality, D&W Fine Pack, Elk Grove Village, IL (2013-2014)

Developed an improvement based Quality Management and Food Safety strategy and led the implementation of consistent systems, policies, procedures, and organizational structures for fifteen facilities, in seven distinct operating companies brought together through acquisition, producing rigid plastic and aluminum food service items in the U.S., Canada, and China

Focused on improving quality, productivity, and efficiency while increasing conformity across the value streams and manufacturing locations using Lean /Six Sigma tools and methodologies

Guided plant teams through implementation both AIB and SQF food safety systems and passed 100% of all second and third party compliance audits

Implemented a Quality SharePoint site to increase ease of collaboration, simplify workflows, reduce errors, and improve the reliability of document and records management

Provided guidance to cross-functional teams for effective resolution of customer quality concerns, leading to a 75% improvement in 30-day case closure

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Program Manager, University of Illinois - College of Engineering, Urbana IL (2009-2011)

Implemented strategic planning for the organization, established long term goals, annual objectives, budgets, and effectiveness measures for six major programs

Managed department budget and established financial and procurement controls, including reporting budget execution versus plan for all government grants, corporate gifts, and private funding

Awarded a Motorola Innovation Generation grant in 2010 and 2011 for innovative programs supporting science, technology, engineering, and mathematics

Hired, trained, coordinated, and directed the activities of a 65 person temporary staff to plan activities, develop and deliver curriculum for over 230 students attending engineering programs

Coordinated the curriculum development and taught a peer mentoring course for over 125 undergraduate students per semester

Director, Process Improvement, iMedia, Inc., Northbrook, IL (1998-2009)

Principal of a consulting/integration firm specializing in developing executable strategies focused on the simultaneous reduction of waste and complexity while increasing value and reliability to obtain strategic benefits through implementation of technology, workflow design and improvement, and process automation

Coached and mentored clients in the areas of opportunity identification, financial quantification, and project prioritization to develop and implement strategic technology based business planning

Delivered measurable results by successfully defining and implementing projects focused on quality and productivity improvement, cost reduction, and revenue generation using Lean Transactional analysis

Defined, developed, and implemented standardized tools, processes, and methods to support quicker, data based business decisions

Director of Quality and Productivity, American National Can, Chicago, IL (1997-1998)

Provided leadership in the development and implementation of a Continuous Improvement program for fourteen manufacturing facilities, graphics development, tech center, and corporate offices.

Implemented Lean Manufacturing based quality and process improvement initiatives targeted at increasing productivity and reducing manufacturing costs throughout the organization

Established a division-wide team focused on technology implementation, method standardization, and quality improvement in pre-press, ink and color matching, and press make-ready

Championed a process improvement team that reduced oriented film process waste by over 50%

Director of Quality Management, Tenneco Packaging, Northbrook, IL (1993-1997)

Managed the development and implementation of a Total Quality Management program for twenty-five facilities producing aluminum, plastic, and molded fiber packaging

Designed, positioned, and administered quality and productivity programs to facilitate cost reduction and productivity improvement in both manufacturing and administrative areas

Implemented a Cost of Quality process that produced over $50 million in operating improvements in three years

Led a team of three facilities through ISO 9002 and QS9000 process development to certification, focused on meeting customer’s needs, while improving financial performance and employee involvement

Reduced product returns 70% by focusing on continuous process improvement

Developed Quality Management project scope and prototype system for an integrated business-wide system using SAP software

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EDUCATION

M.S. Engineering Management

University of Missouri-Rolla

Thesis: “Implementing an MRP System in a Job Shop Environment”

Graduate Research Assistant

Graduate Teaching Assistant for Engineering Economic Analysis

B.S. Engineering Management

University of Missouri-Rolla

Mechanical Engineering Minor

ACTIVITIES, HONORS, and CERTIFICATIONS

Motorola Innovation Generation Grantee for STEM programs, 2010 and 2011

Adjunct Professor, Lake Forest Graduate School of Management, Lake Forest, IL (2000 – 2011)

“Strategic Use of Information Technology”

Interim Associate Dean, Lake Forest Graduate School of Management, 2008 - 2009

Adjunct Faculty, Lake Forest Corporate Education, Lake Forest, IL

Develop and facilitate courses in Project Management and Process Improvement

American Society for Quality

Certified HACCP Practitioner

Certified SQF Practitioner

ISO Lead Auditor

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